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Rackspace Hosted Exchange Review


ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent)
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Rackspace is the world’s largest managed cloud provider. Founded in 1998, the company is headquartered in San Antonio, Texas and has an A rating from the BBB. Additional offices are located in the UK, Australia, Hong Kong, Switzerland, Israel, and The Netherlands.
 
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How is Rackspace rated?

Breakdown

4.5/5
Features
5.0/5
Integrations
4.5/5
Pricing
4.8/5
Support

Overall Rating: 4.7 / 5 (Excellent)

As one of the world's largest managed cloud providers, Rackspace offers unbeatable security, service, and expertise with an astounding list of credentials AWS, Red Hat, Microsoft, F5, and CISCO certifications, and over 3,000 dedicated hosting engineers across Linux, Windows, and VMware. Rackspace is the go-to option for businesses wanting the greatest level of securty and scalability, as well as round-the-clock award-winning support.

Features & Specifications

Key Details

Unlimited Storage
Storage Space
100GB per mailbox
Max Message Size
50MB
Supports
Exchange Server 2016
Uptime Percentage Guarantee
100.0%
Supported Connections
IMAP
POP
MAPI

Features - 4.5 / 5

Rackspace offers an incredible 100% network uptime guarantee and an unmatched service level agreement. The company provides 100 MB of storage space, a 50 MB limit for attachments, email security and archiving, automatic backups and synchronization, and a host of collaborative features that can be accessed through an easy-to-use control panel.

Productivity Features

  • Control Panel/ Dashboard
  • Blackberry Support
  • ActiveSync
  • Email Archiving
  • Email Disclaimer
  • Spam Filtering

Collaboration Features

  • Resource Mailbox
  • Calendar Sharing
  • Public Folders
  • Shared Contacts

Security

Features

  • Multi-Tenant Platform Security
  • Email Encryption
  • Security Policy Customization
  • Automatic Backup
  • Remote Device Wipe
  • Anti-Virus / Anti-Malware
  • Redundant ISPs
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Certifications

  • HIPPA
  • FISMA
  • FINRA
  • EU Safe Harbor Compliant
  • SSAE 16 Certified
  • ISO 27001 Certified
  • SOC Type 2 Certified
  • PCI Compliant

Integrations - 5 / 5

Rackspace offers better than average security features when compared to most hosted exchange providers, with fully managed data centers, automatic backups, SSL encryption, and three different anti-spam and anti-virus scans. The company boasts over 800 AWS technical certifications, 1,000 Microsoft certifications, 149 VMware certifications, 400 CISCO certifications, 160 Red Hat certifications, and 55 F5 certifications. As of 2013, Rackspace has been certified for global security and compliance for SOC 2 Type II and SOC 3, and the ISO 27001 standard, which evidences the company's commitment to information security and customer satisfaction.

How much does Rackspace cost?

Price
Starting at $7.99
Price Structure
per user per month
Additional Features
Additional Fee
Security Features
Included

Pricing - 4.5 / 5

Rackspace offers competitively priced plans starting at $7.99 per user per month and further collaboration and productivity features for an additional fee. Rackspace also extends a hybrid email option for companies wanting an affordable business-class email for lighter users while allowing "power users" to access to a more robust version of Microsoft Exchange.

Integrations

Supported Microsoft Apps

  • Outlook
  • Outlook Web App
  • Office
  • Lync
  • SharePoint

3rd Party Integrations

  • Salesforce
  • Skype for Business

Support - 4.8 / 5

Rackspace offers excellent collaborative features through shared calendars, global address lists, and tasks, as well as Skype for Business, Salesforce, and Outlook integration with enterprise-level sync between the Outlook Web App and mobile devices.

Company Reputation & Support

Migration Support

Rackspace's experienced team can help migrate your servers, databases, applications, and email among cloud, dedicated, and virtual environments.

Reputation

Year Founded
1998
BBB Rating
A+
Number of BBB Positive Reviews
0
Number of BBB Neutral Reviews
1
Number of BBB Negative Reviews
3
Date Collected
2017-08-13

Reputation & Support - 4.8 / 5

Rackspace holds an A+ rating with the Better Business Bureau and has a composite score of 3.85 out of 5 stars based on four customer reviews. Although there have been a few complaints filed against the business, Rackspace has taken the time to address each complaint and provide timely resolutions as per BBB guidelines. Besides excellent customer support, the company also offers a 100% uptime guarantee, award-winning, U.S.-based Fanatical Support, and free email migrations.

Contact & Additional Info

Homepage URL
https://www.rackspace.com/
Company Phone
(844) 768-0059
Headquarters Address
1 Fanatical Place, City of Windcrest, San Antonio, TX, 78218

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Customer Comments & Reviews

Loading Reviews ...
K
Kevin C
11/12/2018
So many spoofed spam and virus attachments it's pitiful. I don't know what has happened to their anti-spam/anti-phishing filters but they are junk now. Also their invoicing is stupid. We went from a 1 page breakdown of how much we were paying per mailbox to a 4 page invoice that tells us nothing but totals. I feel that over the last year that Rackspace has started going downhill in terms of service offering. We have spf, dmarc and dkim all implemented and all Rackspace can also tell us is to block the ip and the sender from the message headers. Though the headers specifically state that the email was scanned with Trend Micro, I don't feel that it's doing any good seeing as how we... Read More

G
goordon
1/2/2017
Current Rackspace hosted exchange customer. The past six months our domains have been inundated with spam, phishing and malware. Most of it is old, known exploits. Rackspace has been passing this garbage unfiltered into our Inboxes. Worse, they have been no help in fixing the problem. When we get 500 malware messages a day, they tell us to "blacklist the senders domain" when they are all spoofed anyway. Useless. They have gone so far downhill I can't even describe it.

Top Rated
Our Partner
  • 100 GB mailboxes
  • 50 MB attachments
  • Free trial
  • 100% uptime guarantee
  • Anti-virus, anti-spam and SSL encryption
  • Skype for business ready
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