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Hostway Hosted Exchange Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
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Hostway was founded in 1998 and is based in Chicago, Illinois. The company specializes in cloud and managed hosting. It has over 500,000 customers worldwide and is accredited by the BBB with an A+ rating.
 
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How is Hostway rated?

Breakdown

4.5/5
Features
4.5/5
Integrations
4.0/5
Pricing
4.0/5
Support

Overall Rating: 4.5 / 5 (Excellent)

With 19 years in the email hosting business, Hostway has garnered a solid reputation offering value and experience to its clients. What sets this company apart from its competitors is the fact that they are a Microsoft Gold Certified Partner, which means they are highly-accredited technical support providers offering data management and software development for Microsoft technology. Although Hostway has expanded its offerings to include unlimited mailbox storage space and advanced security, their basic plan offers the bare minimum in terms of integration and features.

Features & Specifications

Key Details

Unlimited Storage
Max Message Size
50MB
Supports
Exchange Server 2016
Supported Connections
IMAP
POP

Features - 4.5 / 5

Hostway offers unlimited mailbox storage and an excellent range of Exchange features such as Outlook licenses, additional public folders, resource mailboxes, company disclaimers, a web-only Exchange add-on, encrypted messages, outlook backups, and archiving ingestion per gigabyte. However, these are upgrades that must be purchased separately and can range from $2 to $7.50 per item per user.

Productivity Features

  • Control Panel/ Dashboard
  • Blackberry Support
  • ActiveSync
  • Email Archiving
  • Email Disclaimer
  • Spam Filtering

Collaboration Features

  • Resource Mailbox
  • Calendar Sharing
  • Public Folders
  • Shared Contacts

Security

Features

  • Multi-Tenant Platform Security
  • Email Encryption
  • Automatic Backup
  • Remote Device Wipe
  • Anti-Virus / Anti-Malware

Certifications

  • HIPPA
  • FISMA
  • EU Safe Harbor Compliant
  • EU Model Clauses Capable
  • SSAE 16 Type II Certified
  • SOC Type 2 Certified
  • PCI Compliant

Integrations - 4.5 / 5

Hostway adheres to stringent security requirements to protect their clients' connection between Outlook and the Exchange and provides standard spam and virus filtering for every mailbox. Further security features beyond advanced email protection and outlook backup with storage will come at an additional price unless the Security & Compliance package is selected.

How much does Hostway cost?

Price
Starting at $8.49
Price Structure
per mailbox per month
Additional Features
Additional Fee
Security Features
Additional Fee
Additional Storage Space
Additional Fee

Pricing - 4 / 5

Hostway is currently extending a limited-time offer of unlimited mailbox storage per user with advanced email protection, directory link (AD Sync), ActiveSync, ActiveSync Remote Wipe, one public folder, retention and wireless policies per user, and 500 MB of Outlook backup storage for $8.49 a month. Their security and compliance package includes the same features, as well as five public folders, email DLP and continuity, unlimited email archiving, policy-based encryption, compliant archiving enablement, and 2 GB of Outlook backup storage for $19.99 a month.

Integrations

Supported Microsoft Apps

  • Outlook
  • Office
  • SharePoint

3rd Party Integrations

  • ShareSync

Support - 4 / 5

Hostway provides integration with Outlook and Microsoft Office Apps, as well as two gigabytes of storage per ShareSync account. Nevertheless, additional ShareSync storage options can range from $4.99 to $14.99. Unlike many of our top carriers, Hostway does not offer integration with other third-party communication tools such as Skype for Business or Salesforce.

Company Reputation & Support

Migration Support

Hostway offers a two-step migration process that begins with inventory and analysis of the visible data and the creation and implementation of a migration plan. The company helps ensure uptime targets are met, and migrated apps are fully functional in the target environment.

Reputation

Year Founded
1998
BBB Rating
A+
Trust Pilot Rating
5.4 out of 10
Date Collected
2017-10-02

Reputation & Support - 5 / 5

Hostway has a better than average reputation for customer support in the hosted exchange marketplace. They are accredited by the Better Business Bureau and hold an A+ rating with minimal customer complaints, all of which they have promptly and satisfactorily resolved. Besides providing superior service and support, Hostway offers expert migration for all visible data, web assets, apps, workloads, and accounts.

Contact & Additional Info

Homepage URL
https://hostway.com/
Company Phone
(312) 238-0125
Headquarters Address
100 N Riverside 8th Floor, Chicago, IL, 60606

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Customer Comments & Reviews

Loading Reviews ...
plumberx1
3/29/2022
Hostway is a horrible Web hosting company. there just going to push their high-priced web developers on you and if you don't go along with them. Your site is gone. Do not trust them to stay away. My site was up with them for over 12 years, but after they sicced their web developers on me I lost my site. plumberx.co see for yourself. I can't even transfer it over to a new domain provider. Sucks

D
Dave M
8/20/2018
This is not true, Hostway does not have 24/7 support. Their sales may be open 24/7 but once you are in, their customer service department is open 9-5 Monday through Friday. Don't use them if you need email or exchange services over the weekend because you won't be able to contact anyone if you have a problem.

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