For those of you that left a bad review on this site, I can only disagree in the strongest terms. I had been a subscriber to American Home Shield for 7 years at my last home. Most of the time when I called them, they wanted to deny the claim and weaseled out of everything they could. When I moved to my new house in 2013, I dumped AHS and researched all of the current home warranty services online, comparing prices, service, costs and user reviews. I settled on Home Service Club. And here's the thing I am kicking myself for. They were SUBSTANTIALLY lower in annual cost than AHS. I could have saved enough for a REALLY nice vacation and saved a lot of aggravation if I had switched to HSC back then. But here's the thing, you never know how good a service is until you have to use them, and I used them in a BIG way around Christmas.
As I said, I've been in my current home for 3 years and have had HSC protection for all of them. Fortunately I haven't had to use them, but just as the cold weather was hitting here in Las Vegas, the heating and air conditioning system for my two downstairs levels went out. Luckily the upstairs system was still working, and I pretty much live on that upper level, but it was cold in the mornings downstairs and I need to do some things down there. I went online and submitted my very first claim to HSC at about 11:00 am on Monday, 12/26/16 (a business holiday). By 11:05 I had a confirmation email from HSC letting me know what to expect and at 9:00 am the next morning I had a call from the repair company, A-Tech Heating and Cooling. I specifically told them this was NOT an emergency, that I had heat to most of the house, and to just work me in when they had time. They scheduled an appointment for that Friday between 8:00-9:00 (the first available morning I could work with them). The timing for me was perfect. Luke, the technician showed up exactly as scheduled and quickly went to work diagnosing the problem. It turns out that the system needed a new blower fan motor. But wait, this isn't just ANY old motor. This is a high tech ECM motor, starting at over $800 for just the replacement motor. Labor was on top of that. My heart sank. With my experience with the old AHS company, I was worried that the replacement would not be approved, or that they would try to substitute a cheaper PSC motor. Luke, the tech, needed to call for authorization. I was sure there would be a fight to this. Nope, Home Service Club did need to run it by their HVAC advisors, but an hour later they called to let me know the replacement ECM motor was approved. Just like that. No arguing, no hassle, they even sounded cheery over the phone like it was their pleasure to do this. A-Tech called back about an hour after that to let me know they had located a motor and out be out the next day to install it. Again, they showed up on time and had everything operational within an hour. My out of pocket expense, just the $120 I had contracted for (yes, I chose to save a few dollars by having a higher deductible). Oh, and that total repair bill? I calculate the part and labor was just about what I had paid over the last 3 years for my HSC warranty. HSC also followed up to make sure the repair was completed and that I was 100% satisfied. Am I a happy HSC client? You bet! I highly recommend them! Oh, and one other thing that meant a lot to me. Their service partner, A-Tech Heating and Cooling, is a top notch company. Very professional, very helpful and they bent over backwards to make sure I was happy. When I was able to get AHS to send out a technician for a repair at my old house, the service company they sent were sometimes just a one man operation working out of their car. Not HSC. They contract with only the best. Mark me down as a VERY satisfied subscriber to the Home Service Club Home Warranty service. And you can bet, for as long as I own this house or any other house I will have HSC protecting me!