USAA Home Insurance Review
14 Customer Comments & Reviews - see all comments
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Founded in Texas in 1922, the United Services Automobile Association (USAA) is an insurance, banking, and financial services corporation focused on serving the military community. The company, founded by 25 U.S. Army officers looking to insure each other's vehicles through a reciprocal inter-insurance exchange, has since expanded to offer related services such as life and homeowners insurance.
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14 Customer Comments & Reviews
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have been a member 45 yrs. they are no longer the company i used to know. it seems as their agenda is self serving and the customer is not in their best interest anymore.
I am a disables vet with a Service Animal. My Service Animal was playing with another dog in my back yard over a year ago, at a BBQ. One woman was there and was trying to grab the other dog while the two were playing and my dog hit her forearm with his mouth. It barely woke the skin. We took her to the hospital on Ft Carson, cause we were still in the Army. Well, nothing was filed and it was determined to be an accident. I was honest with USAA and they classified it as a Dog Bite. Now they will not cover me for my primary residence with Home owners Insurance. The sub-affiliate company is telling me i have to sign a liability waiver to exclude my service animal (dog) from the... Read More
I had USAA homeowners insurance and automobile insurance for 5 years. I had never made a claim with USAA homeowners policy. Someone filed a claim with my policy stating my dog bit him. USAA settled the claim after they were informed I did not want to file that claim against my insurance. They paid out $15,000 and then sent a letter cancelling my policy.
I have been a USAA member for 55 years...! I've always had an outstanding relationship with them - until recently. They have slowly evolved from a smaller, more select clientele group with incredibly good service and business practices to an apparent desired position of opening the flood gates and insuring anyone and everyone in order to achieve the highest volume possible. Now, the bean counters have taken over and I'm dumping them over a $200 ridiculous position on a recent claim I submitted. Just unbelievable!! I've paid in tens of thousands of dollars for auto, boat, home, and aircraft insurance for 55 years and now they want to hassle me for a $200 item....after 55 years of... Read More