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FIGURE Home Equity Line Review

28 Customer Comments & Reviews - see all comments
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Figure is a new Blockchain-based online lending platform that leverages AI and analytics to offer a home equity line, and sell and lease back options for homeowners.

Founded in 2018 by former SoFi CEO Mike Cagney, Figure is based in San Francisco.

How is Figure rated?

Breakdown

Overall Rating: 0 / 5 (N/A)

Founded in January 2018, Figure.com is a new player among a growing number of what are known as “fintech,” or financial tech, companies. These businesses generally aim to provide streamlined financial services through the use of technology. Figure offers home equity loans for any use including home improvement and debt consolidation.  The Figure Home Equity Line is the first such all-digital product, offering a home equity loan decision in as few as five minutes and funding in five days*. It’s a hybrid loan, combining the traits of a traditional home equity loan and a home equity line of credit (HELOC).

APRs are also very competitive for qualifying borrowers, and the company can lend as much as $400,000 per property depending on the level of equity.

Figure Features

Lender Type
Online Lender
Loan Types Available
Home Equity Line
Receive Lump Sum Payment Upfront
Home Equity Loan Fixed Rates Starting At
Minimum HELOC
$15,000
Maximum HELOC
$400,000
HELOC Fixed Rates Starting At
8.20% APR**
Waived Fees
Maintenance Fee
Appraisal Fee
Origination Fee
Up to 4.99%***

APR Disclosure

*Available APRs range from 8.20% to 16.40%. The advertised APR includes a combined 0.55% discount for opting into a credit union membership (0.3%) and enrolling in autopay (0.25%) as well as the payment of a higher origination fee in exchange for a reduced interest rate, which is not available to all applicants or in all states. The lowest APRs are only available to the most qualified applicants, depending on credit profile and the state where the property is located, and those who also select five year loan terms; APRs will be higher for other applicants and those who select longer loan terms. As representative example, for a borrower with a 60% CLTV and a 740 credit score who is eligible for and chooses to pay a 4.99% origination fee in exchange for a reduced APR on a five-year Figure Home Equity Line with an initial draw amount of $50,000 would have a fixed annual percentage rate (APR) of 10.05%. The total loan amount would be $55,025. Alternatively, a borrower with the same credit profile who pays a 3.99% origination fee would have an APR of 10.35% and a total loan amount of $55,175. Your actual rate will depend on many factors such as your credit, combined loan-to-value ratio, loan term, occupancy status, and whether you are eligible for and choose to pay a higher origination fee in exchange for a lower rate. Rates change frequently so your exact APR will depend on the date you apply. APRs for home equity lines of credit do not include costs other than interest. Property insurance is required as a condition of the loan and flood insurance may be required if your property is located in a flood zone.

Figure Qualifications

Loan Qualifications
Primary Residence
Minimum Credit Score
640

Figure Customer Experience

Total Consumer Financial Protection Bureau Complaints
0
Total CFPB Complaints/Originations
0.0
Site Features & Technology
Home Equity Calculator
Online Application
Online Quote

Memberships & Accreditations
Equal Opportunity Lender
Nationwide Mortgage Licensing System ID
1717824
Nationwide Mortgage Regulatory Actions
0
Trust Pilot Rating
4.2 out of 5

Disclaimers

Figure Lending LLC - NMLS #1717824

Contact & Additional Information

Homepage URL
Company Phone
(888) 819-6388
Headquarters Address
15720 Brixham Hill Ave, Suite 300, Charlotte, NC, 28277
Year Founded
2018

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28 Customer Comments & Reviews

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Patti P
3/13/2019
I applied first and then read all of the reviews and I was scared at first. But I have to say, and without a doubt, this is the EASIEST loan process I ever had! It was FAST, and I liked all the technology (eNotary was so cool!!). I got my money is 5 business days and without hassle or issues. They took care of everything from start to finish! I would highly recommend Figure to anyone looking for a home equity loan. A+ Rating for sure!


R
Rick
2/28/2019
I decided to start the application process with this company and after providing my personal information I was asked to provide my banking information and that is where the trouble began. I was told there were connectivity issues with my bank even though it appears in a search. I called customer service and was told they would look into it and get back to me. I received a call telling me that the problem was resolved and that I should go ahead and log back on. I returned to the application and experienced the same issue another call to CS and I was told they would look into it. After numerous calls and promises to resolve the issue and get back to me I did not receive the promised calls.... Read More

Figure  
Official Response

of FIGURE Home Equity Line
Hey Rick, We're so sorry to hear that you had some technical difficulties! We are still working on addressing this specific issue but we encourage you to reach out to the customer service team at 888-819-6388 or loans@figure.com to continue to check on the status of the issue.

E
Elizabeth
2/15/2019
Hello, I received the letter that i'm preapproved, I went and entered the pre-approved code and instantly denied with a reason "property value or collateral not sufficient". Which is confusing since the home market value on your letter said $544,800, which is what the homes in my subdivision sell for. I also only owe $370K on my home, so plenty of equity. Didn't realize they were going to pull my credit that second since I didn't enter my social security number.

Figure  
Official Response

of FIGURE Home Equity Line
Hey Elizabeth, Thanks for your feedback! We’re sorry things didn’t go quite as planned. If you have not had a chance to reach out to us yet, please contact our customer service team at 888-819-6388 and we'd be happy to discuss your application. Please don't hesitate to reach out to us if you have any other questions.

Giovanna a
1/22/2019
the overall rating for Figure is a ZERO the staff has been responsive. the approval process has been inconsistent with failure to the application process and a change in the loan amount. A five minute approval is correct but what the company doesn't tell you is that the rest of the application will take months. My loan amount has changed two times and there is still no answer but there is a hard inquire on my credit report.

Team F  
Official Response

of FIGURE Home Equity Line
Hi Giovanna, please be assured our team is looking into this. To protect your privacy, we’d like to discuss this with you by phone. Please call us at 888-819-6388. -Team Figure

Ira S
1/17/2019
So far, not a good experience. Figure quoted a better overall deal for a 60 month HELOC from than a personal loan from USAA, but service definitely leaves something to be desired. After a loan approval and notification that the funds were on the way to our bank, the funds never showed up. I had to really push Figure to try to find out where the funds were, and eventually discovered that Figure never initiated the transfer from their bank to mine. I got a lot of assurances from Figure associates that the delay was on my bank's end before they finally admitted they never sent the funds. Figure is supposed to send me an ACH tracking number tomorrow after they really initiate the... Read More

Team F  
Official Response

of FIGURE Home Equity Line
Thank you for the feedback on our process, Ira. Your input is important to us and helps us improve our customers experience. Our streamlined process is designed to be fast, simple and transparent, and it's great to hear your approval met expectations. We apologize that the funding transaction process you experienced exceeded our usual timeline. Thank you for being a valued customer!

C
Chuck K
1/15/2019
I attempted to apply for a home equity loan and was denied because they could not verify property history (whatever that means). I phoned twice to figure out the problem and received two very different answers. Basically, they had no clue why I was denied. I asked for an explanation and did not receive one except that the tools they used for pulling data couldn't pull enough data? I have a very good credit rating and have been in my home for 3 1/2 years in a market with rapidly increasing values. Very frustrating.

T
Team F  
Official Response

of FIGURE Home Equity Line
Hi Chuck, We’re sorry to hear we fell short of your expectations and we’re always looking to improve. We use independent data sources and automated valuation models (AVMs) to assess property value and review property history. Unfortunately, our data sources were unable to retrieve information related to your property history, so we were unable to calculate your loan-to-value ratio. We apologize for the inconvenience. If you need additional clarification, give us a call at 888-819-6388. Sincerely, Team Figure

Kathleen C
1/3/2019
This was the height of technology and customer service. I cannot say enough good things. I highly recommend this company. I will add I have great credit and equity in my home. I looked at other reviews and it was not my experience at all. I received a mailer, and everything on it was true in my experience.

Team F  
Official Response

of FIGURE Home Equity Line
Great to hear you had a positive experience with us, Kathleen! Thanks for the feedback!

Matt B
10/4/2018
This company is a joke. They approved me for a HELOC and offered terrible rates (8.75%) so I decided to go with another bank, who ALSO approved me for a HELOC. After I informed Figure that I would not be accepting their awful terms, they sent me an email saying that they had declined me for a loan. That's like turning down someone who asked you out and them saying "Nuh uh! I turned YOU down." Don't waste your time.

Team F  
Official Response

of FIGURE Home Equity Line
Hi Matt, That wasn’t our intention. Thanks for giving us a try. We’re sorry your expectations weren’t met. While you were approved for a loan, our practice is to decline applications that aren’t completed within a certain amount of time. Sincerely, Team Figure