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FIGURE Home Equity Line Review

28 Customer Comments & Reviews - see all comments
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Figure is a new Blockchain-based online lending platform that leverages AI and analytics to offer a home equity line, and sell and lease back options for homeowners.

Founded in 2018 by former SoFi CEO Mike Cagney, Figure is based in San Francisco.

How is Figure rated?

Breakdown

Overall Rating: 0 / 5 (N/A)

Founded in January 2018, Figure.com is a new player among a growing number of what are known as “fintech,” or financial tech, companies. These businesses generally aim to provide streamlined financial services through the use of technology. Figure offers home equity loans for any use including home improvement and debt consolidation.  The Figure Home Equity Line is the first such all-digital product, offering a home equity loan decision in as few as five minutes and funding in five days*. It’s a hybrid loan, combining the traits of a traditional home equity loan and a home equity line of credit (HELOC).

APRs are also very competitive for qualifying borrowers, and the company can lend as much as $400,000 per property depending on the level of equity.

Figure Features

Lender Type
Online Lender
Loan Types Available
Home Equity Line
Receive Lump Sum Payment Upfront
Home Equity Loan Fixed Rates Starting At
Minimum HELOC
$15,000
Maximum HELOC
$400,000
HELOC Fixed Rates Starting At
8.20% APR**
Waived Fees
Maintenance Fee
Appraisal Fee
Origination Fee
Up to 4.99%***

APR Disclosure

*Available APRs range from 8.20% to 16.40%. The advertised APR includes a combined 0.55% discount for opting into a credit union membership (0.3%) and enrolling in autopay (0.25%) as well as the payment of a higher origination fee in exchange for a reduced interest rate, which is not available to all applicants or in all states. The lowest APRs are only available to the most qualified applicants, depending on credit profile and the state where the property is located, and those who also select five year loan terms; APRs will be higher for other applicants and those who select longer loan terms. As representative example, for a borrower with a 60% CLTV and a 740 credit score who is eligible for and chooses to pay a 4.99% origination fee in exchange for a reduced APR on a five-year Figure Home Equity Line with an initial draw amount of $50,000 would have a fixed annual percentage rate (APR) of 10.05%. The total loan amount would be $55,025. Alternatively, a borrower with the same credit profile who pays a 3.99% origination fee would have an APR of 10.35% and a total loan amount of $55,175. Your actual rate will depend on many factors such as your credit, combined loan-to-value ratio, loan term, occupancy status, and whether you are eligible for and choose to pay a higher origination fee in exchange for a lower rate. Rates change frequently so your exact APR will depend on the date you apply. APRs for home equity lines of credit do not include costs other than interest. Property insurance is required as a condition of the loan and flood insurance may be required if your property is located in a flood zone.

Figure Qualifications

Loan Qualifications
Primary Residence
Minimum Credit Score
640

Figure Customer Experience

Total Consumer Financial Protection Bureau Complaints
0
Total CFPB Complaints/Originations
0.0
Site Features & Technology
Home Equity Calculator
Online Application
Online Quote

Memberships & Accreditations
Equal Opportunity Lender
Nationwide Mortgage Licensing System ID
1717824
Nationwide Mortgage Regulatory Actions
0
Trust Pilot Rating
4.2 out of 5

Disclaimers

Figure Lending LLC - NMLS #1717824

Contact & Additional Information

Homepage URL
Company Phone
(888) 819-6388
Headquarters Address
15720 Brixham Hill Ave, Suite 300, Charlotte, NC, 28277
Year Founded
2018

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28 Customer Comments & Reviews

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J
JESSICA F
11/5/2020
Just needed a small home equity loan and this company was rated highly. Looking at the individual reviews, however, I cannot see how they ended up with a five star rating as a good percentage of the reviews are not positive! Nevertheless, I had not looked at the individual reviews, only the rating, when I decided to take advantage of the streamlined process. My bank will not consider a home equity loan, only a refinance, so this seemed ideal. With over $100k in equity based on a recent appraisal, this seemed like a no brainer as I only needed 30k. I though, when I was instantly denied, that perhaps I had entered 300k as the requested amount. When I asked for clarification, they told me... Read More

Figure  
Official Response

of FIGURE Home Equity Line
Hey Jessica, Thanks for your feedback. We are reaching out to you to discuss in further detail. We hope to provide some helpful information. Thanks, Your Friends at Figure

S
Steven
7/31/2020
I hope the company gets their systems up to date. I was turned down because they can't verify that my home exist. I spent 3 days calling back and forth with them and my county appraiser & tax collector. everyone else except figure has all the proper information. I really expected more from a fairly new company. I did get a call saying they are working on problem but I would just need to try elsewhere or give them a month or so to get updated.

Figure  
Official Response

of FIGURE Home Equity Line
Hey Steven, Thanks for your feedback. We'd love the opportunity to address your concerns. Please reach out to us directly and we can work on helping you out. You can call us at 888-819-6388 or email us at help@figure.com. Thanks, Your Friends at Figure

tsrobertson66
10/9/2019
Absolutely the worst Company I have had to work with from a lending perspective. Several issues have occurred since taking out a relatively small line of credit with this Company. Additionally, they are currently holding up my refinance on my house as they will not sign a subordination agreement with my primary lender – never experienced anything so disorganized. Would not recommend to anyone.

Figure  
Official Response

of FIGURE Home Equity Line
Hey TSRobertson, Thanks for reaching out. We are waiting on an update to the subordination agreement from your primary lender and will sign upon receipt. If you have any other issues or questions, please reach out to us directly. We are open from 6am – 6pm PST, Monday through Saturday. Thanks, Team Figure 888-819-6388

3093cam
8/26/2019
i am currently approved and waiting for disbursement of my loan. I did as much research as i possibly could on this company. Most of the issues brought up here I was able to navigate. It is a fantastic product. For me, time is of the essence. They deliver. I am a customer service manager and this company is taking customer service to a new level!!! Understand that with this technology it will only work for you if they can access 3 main forms of verification digitally. Your bank and IRS account for income verification as well as a property valuation. There can be many reasons beyond their control that this information can not be accessed. So I can see that this product may not be for... Read More


S
Scott A
8/14/2019
After receiving an offer we decided to apply rather than refinancing our entire home. When the link for the account to deposit funds came up it was caught in a loop for almost 3 days. After that Figure had an engineer try to resolve the issue of "unavailable" to link to the same account through which they verified our monthly bank deposits. Figure gave some excuse that our credit union was using the wrong type of checking account. We inquired with our credit union and they brought up red flags with this process. They have changed all of our logins and passwords to all of our accounts. Our credit union gave us the same home equity amount that Figure was going to at only 5% instead of... Read More

Figure  
Official Response

of FIGURE Home Equity Line
Hey Scott, Sorry to hear you had some technical difficulties. While our third parties, like Plaid, ultimately give us the ability to serve hundreds of thousands of people with ease, speed, and security, there are Credit Unions that aren’t built out to access the technology. Ultimately, we’re glad you got an offer that was right for you. Thanks, Team Figure

K
karen
6/19/2019
I had some difficulty at the beginning, but I had excellent response from the telephone team. In the end, a notary came to my house to have the papers signed. I would rate this company a 5. Karen


C
Carlo
6/11/2019
Quick processing. Got the money in 5 business days as mentioned. CS is responsive.


D
Debra H
6/7/2019
I want to update my review of 5/11/2019. A glutton for punishment, I did go back to Figure a third time, mainly hoping they might have added my FCU to their approved list. They hadn't, but they had added a new option where they could get 2018 tax information directly from the IRS for income verification. I used that option successfully and was able to complete my application. The ENotary process went very smoothly and my loan funded within five business days. Figure is a new enterprise and they have some bugs to work out, but they are clearly dedicated to doing so and I would encourage anyone frustrated by an earlier experience to keep them in mind going forward.


gumdrop2029
5/28/2019
I started the loan application process and nowhere along the process did it say that they only work with certain banks. I supplied my information and they proceeded with a hard credit check(Thank you. Everything looked good - Then I went to input my Federal Credit Unions name and - NO GOOD - I can not use Figure's services unless I belong to certain banks - This is HORRIBLE -

Figure  
Official Response

of FIGURE Home Equity Line
Hey gumdrop2029@gmail.com, Sorry to hear that! While we are able to connect with thousands of banks across the country, occasionally a customer will have an account that isn’t covered. We apologize for the inconvenience. We are adding new partner banks constantly and we'd love for you to consider Figure in the future. Thanks, Team Figure

griffin3.2552
4/1/2019
I will sum it up, this company is pathetic. The only thing worse than the customer service is all the supposed technology they are using. I received multiple pieces of propaganda from Figure over the past couple months. Since my wife and I are planning a big home project, I decided what the heck, let's see what Figure will offer us. I pulled out one of the pre-qualification letters, launched a browser, and took the 5 minutes to start the application. Immediately, application denied. What? Since it was late Sunday, I decided to wait until Monday to call customer service. Monday afternoon I called to get clarification on why my application got turned down when their own marketing... Read More

Figure  
Official Response

of FIGURE Home Equity Line
Hey griffin3.2552@gmail.com, Thanks for reaching out! We understand your frustration. When customers apply through our website, we use a more robust property valuation tool that takes several other factors into consideration. Because of this, our estimate of your property value changed. Our process is automated, and our customer service team cannot do anything to alter the status of your application. Feel free to give us a call at 888-819-6388 and we would be happy to answer any outstanding questions you may have regarding your application. We appreciate your feedback and are always looking to improve the process for our customers.