Phonak Hearing Aids Review

Rating: 7.9 / 10 (Very good)
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Phonak is a medical devices company based in Switzerland, and a subsidiary of Sonova Holding AG. They have designed and distributed hearing aid systems across the globe for more than 70 years. Their products and accessories are designed with accessibility and practicality first in mind.

How is Phonak rated?


Product Offerings
Additional Services
After-Sale Service

Overall Rating: 7.9 / 10 (Very good)

Phonak offers some of the most technologically advanced hearing aids in the industry. The company enjoys a good reputation and provides customers with enough resources to make an educated choice about their hearing. The price of their hearing aid is, unsurprisingly, high. We recommend customers contact their health care provider to determine whether coverage for Phonak products is available.

Phonak Product Offerings

Product Offerings - 7 / 10

Phonak offers over 20 hearing aids with a variety of unique features to satisfy specific customer needs. Their hearing aids are all outfitted with an operating system that automatically adapts your hearing aid to its surroundings. Phonak also has various wireless accessories to enhance their hearing aids' performance.
Product Type
True Hearing Aid
Types of Hearing Aids
Mini BTE
Charger Plate
Cleaning Kit
Remote Control
Mobile App
Mobile Phone Compatibility


  • Preset Sound Profiles
  • Directional Mics
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Frequency Shifting
  • Tinnitus Maskers
  • Wind Noise Reduction
  • Binaural

Phonak Additional Services

Additional Services - 8 / 10

Phonak offers a free, three-minute online hearing test. The test consists of an examination for perception of low, mid, and high pitch sounds, as well a series of questions with answers ranging from "always" to "never." The test is not meant to replace a consultation with an expert, but it can provide customers with some quick information about their hearing capacity. Phonak has a 30-day trial offer, but only for their Lyric™ hearing aid.
Financing Available
Trial Offer
Trial Offer Period
30 days (only for Lyric™)
Online Hearing Test
Modes of Contact

Phonak Pricing

Pricing - 7 / 10

Phonak does not have prices listed anywhere on their website, stating that the cost of hearing aids would depend on the products and services that each hearing healthcare provider offered. This is because Phonak manufactures and distributes their products, but does not sell them directly. After further inspection, we found most of their devices land in the $1,500 and $3,000 price range.

Phonak After-Sale Service

After-Sale Service - 10 / 10

Phonak suggests customers ask their health care professional about any local warranties. The company provides a one-year non-extendable warranty on its products. This covers factory defects and damage, but does not cover damage caused after the product has been sold.
Warranty Length
One year (international warranty)
Warranty Extendable?
Warranty Coverage
Phonak recommends that customers ask their hearing care professional about the terms of the warranty. Phonak offers a one year limited warranty that covers any of the hearing aid's manufacturing or material defects, but not accessories such as batteries or ear modules. The warranty can only be applied if proof of purchase is shown. It also does not cover any expenses from damages the hearing aid suffered as a result of mishandling or tinkering.
Text of Warranty

Phonak Reputation

Reputation - 7 / 10

Phonak enjoys an excellent BBB rating and a good Trust Pilot score. Their parent company, Sonova, was founded in 1947 and has been providing health care solutions for more than 70 years.
BBB Rating
Trust Pilot Rating
7.3 out of 10
Date Collected
Year Founded

Company Profile

Full Name
Phonak Hearing Aids
Company Website
4520 Weaver Parkway, Warrenville, IL, 60555

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Customer Comments & Reviews

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Eltham, England
We were sold a Phonak product for my elderly mother with an appalling service. Indeed she is not able use the product. Phonak distributor in Istanbul(Turkey) refuse to take the product back under a two year guarantee whatsmore Phonak main company in Switzerland are a bunch of clown in the hands of their distributors. Very disappointing experience. I would not recommend this company to anyone. Stay away from Phonak products.

Annie A
Los Angeles, California
I've worn an analog in-the-ear Phonak for the last five years and have been thrilled with the natural sound quality. Recently I purchased two behind-the-ear aids and have been very disappointed with the sound quality and discrimination. If I didn't have the first aid, I would think the new digital aids were fine, but I have Phonak's much better, now discontinued analog aid to compare them to and they fall short: tinny sound, echoes, distortions in sound. Have had this adjusted many times to try to get them to match the first aid, with no success. Something is wrong at Phonak that they think the highly touted digital aids are better than the analogs.

Jordan S
My father has used Phonak's hearing aids for years. When he turns them on, his hearing is whole again. Sometimes, he'd rather tune the world out, however. Otherwise, their reliable products have required little in the way of maintenance.

Top Rated
Our Partner
10 / 10
  • Over 600 provider locations nationwide
  • Countless hearing aid options available
  • Price comparison tool
  • A+ BBB accreditation
  • Partnered with licensed doctors of audiology
  • 100% risk free trial
  • Transparent and competitive pricing