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Ambetter Health Insurance Review

287 Customer Comments & Reviews - see all comments
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Ambetter is a health insurance company owned by the Centene Corporation, which is a multi-national healthcare company that provides programs and services to under-insured and uninsured individuals. Ambetter offers customers affordable health care plans in 14 states including Arkansas, Arizona, Georgia, Florida, Indiana, and Nevada, among others.

Ambetter is Centene Corporation’s option for a health insurance marketplace, so it’s intended for individuals who lack health insurance, and possibly don’t qualify for traditional plans.

What’s Included in Ambetter’s Health Insurance Plans?

Ambetter health insurance plans offer prescription coverage, mental and behavioral health services, integrated care management, maternity and newborn care, 24/7 nurse advice line, Ambetter Telehealth, My Health Pays Rewards, and optional vision and dental coverage for adults.

The company has three plan options to choose from: Ambetter Essential Care, Ambetter Balanced Care, and Ambetter Secure Care, which are classified as bronze, silver, and gold, respectively.

The Ambetter Essential Care offers lower monthly premium payments, but higher out-of-pocket expenses, the Ambetter Balanced Care offers the best balance between monthly premium payments and out-of-pocket expenses, and the Ambetter Secure Care has higher monthly premium payments, but limits your out-of-pocket expenses.

Each plan has a different type of coverage and payment, but all of them include essential health benefits such as emergency services, hospitalization. outpatient or ambulatory services, preventive and wellness services, maternity and newborn care, pediatric services, mental health and substance abuse services, and laboratory services, among others.

Final Thoughts

Overall, Ambetter offers flexible healthcare options that fit different budgets and needs, with a few perks like the company’s My Health Pays Rewards, which allows customers to pay for medical expenses with the money they earn through the program, a 24/7 nurse advice line, and Ambetter Telehealth, which provides 24/7 phone or video access to in-network providers for non-emergency health issues. Additionally, Ambetter members can manage and pay for their account online, and the company’s website offers helpful tools like a provider search engine, and educational articles for those who want to learn more about insurance.

Having said that, Ambetter health insurance also has its drawbacks, like the fact that it’s only available in 15 states, you must sign up during the open enrollment period, and that the company may have stricter requirements to qualify than other traditional insurance companies, so customers should keep this in mind before purchasing.


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287 Customer Comments & Reviews

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jonathanchance777
1/25/2026
First of all, let me start by saying Ambetter is a good Insurance company. I had them last year and never had any problems, but when I did have a problem that's when I realized a weakness with Ambetter. Yes, the customer service and as a former customer service manager for 10 years. I was literally taken back at how what seems to be such a good insurance company with good plans and products could have such horrible customer service. I had to call 5 times to get to talk to a team lead who in all honesty wasn't any better than the customer service representatives I had spoken to previously. They all had the same things in common; they spoke broken English, they did not speak with any so...Read More


ssmith9994
1/22/2026
So far, WORST INSURANCE Ive had to deal with. Only had coverage 2 weeks and I’ve had to call 3 x to get the correct PCP on my account. Now they have denied a medication I’ve been on over a year stating I needed to try something else. UNBELIEVABLE!!! They have already caused me mental anguish. I have so many regrets switching from BCBS. So BEWARE


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baylee
1/8/2026
This company is very money hungry and does not know how to talk and take care of their clients. I needed to reenroll in there program but they doubled my insurance and i could not afford that amount. I called and cancelled my insurance so they would not take the money out of my account. I was told they would not take the money but then decided to take the money on Christmas eve. We then called again and were told that the money would be back in our account after 3-5 business days. We are on day 8 and now we are being told it will take up to 20 days. DO NOT USE THIS HEALTH INSURANCE.


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zhanna
12/23/2025
This insurance is the worst i have ever dealt with i have epilepsy and are dealing with seizures all the time. I have VNS device so that it can prevent some of more severe seizures along with medication. In my area unfortunately only one provider is available to service this device and they do not accept Ambetter, after 9month and a lot of phone calls and waiting time they agreed to out of network visit to this physician they have given authorization number for billing Ambetter. When i checked in for a visit they have collected the right amount of co-pay and let me know that they have authorization number to bill Ambetter. After trying to collect Ambetter denied payment and they billed ...Read More


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Gerard F
11/3/2025
Deceptive, lists of Doctors in Network, but are not.... as in the majority. They all say they dropped Ambetter over a year ago. I cant get appointments yet I still pay near $1200 a month.


lemcbride2
9/30/2025
I know I was covered by am better at the beginning of 2025


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David N
9/22/2025
This is the worst insurance I have ever had. I am paying $1167 dollars a month, and they never want to pay for anything. I have had nothing but problems with trying to get any of my health concerns addressed. I get the run around to get a preauthorization for everything my doctor wants and then I'm told that they have a preferred way of doing things, even if it's not in my best interest. This company does not care about the patient and just wants to take your money for nothing. This company should be investigated for fraud and shut down. I do not recommend this Insurance to anyone that cares about their health.


wreggelsworth
8/21/2025
Don’t cover common medications even though they say they do. They also repeatedly call to question whether you need to be on your current medication including questioning meds for cholesterol and high blood pressure.


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Jeanette R
4/28/2025
Had to have an X-ray ..would have been cheaper without insurance because my state has a payment thing off for low income people ..have ALWAYS had to pay full price for my meds ..they lie about coverage on card all they cover is part of my Dr visits ..they definitely a nightmare and would never recommend


amh
3/21/2025
This company is an absolute nightmare to deal with—completely incompetent, disorganized, and downright frustrating. The so-called "support" team is outsourced, and none of them are properly trained. Every single person you talk to gives you a different answer, and when you check with your healthcare provider, they’ll tell you something completely different. No one knows what they’re doing! To make matters worse, their customer service reps will literally call you about serious issues while driving with their windows down—unprofessional and ridiculous! And don’t think you’ll get any real help EVEN if you escalate the issue (which you will, constantly). The worst part? This garbage in...Read More



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