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Ambetter Health Insurance Review

295 Customer Comments & Reviews - see all comments
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Ambetter is a health insurance company owned by the Centene Corporation, which is a multi-national healthcare company that provides programs and services to under-insured and uninsured individuals. Ambetter offers customers affordable health care plans in 14 states including Arkansas, Arizona, Georgia, Florida, Indiana, and Nevada, among others.

Ambetter is Centene Corporation’s option for a health insurance marketplace, so it’s intended for individuals who lack health insurance, and possibly don’t qualify for traditional plans.

What’s Included in Ambetter’s Health Insurance Plans?

Ambetter health insurance plans offer prescription coverage, mental and behavioral health services, integrated care management, maternity and newborn care, 24/7 nurse advice line, Ambetter Telehealth, My Health Pays Rewards, and optional vision and dental coverage for adults.

The company has three plan options to choose from: Ambetter Essential Care, Ambetter Balanced Care, and Ambetter Secure Care, which are classified as bronze, silver, and gold, respectively.

The Ambetter Essential Care offers lower monthly premium payments, but higher out-of-pocket expenses, the Ambetter Balanced Care offers the best balance between monthly premium payments and out-of-pocket expenses, and the Ambetter Secure Care has higher monthly premium payments, but limits your out-of-pocket expenses.

Each plan has a different type of coverage and payment, but all of them include essential health benefits such as emergency services, hospitalization. outpatient or ambulatory services, preventive and wellness services, maternity and newborn care, pediatric services, mental health and substance abuse services, and laboratory services, among others.

Final Thoughts

Overall, Ambetter offers flexible healthcare options that fit different budgets and needs, with a few perks like the company’s My Health Pays Rewards, which allows customers to pay for medical expenses with the money they earn through the program, a 24/7 nurse advice line, and Ambetter Telehealth, which provides 24/7 phone or video access to in-network providers for non-emergency health issues. Additionally, Ambetter members can manage and pay for their account online, and the company’s website offers helpful tools like a provider search engine, and educational articles for those who want to learn more about insurance.

Having said that, Ambetter health insurance also has its drawbacks, like the fact that it’s only available in 15 states, you must sign up during the open enrollment period, and that the company may have stricter requirements to qualify than other traditional insurance companies, so customers should keep this in mind before purchasing.


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295 Customer Comments & Reviews

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Victor R
10/8/2026
I have no idea how this company is allowed to be 1 of the 2 healthcare.gov options, but here we are... Paying nearly $500/month, I found out that the 2 doctors i needed covered that were marked as covered WERE NOT COVERED. So I'm stuck paying that much for the rest of the year because of these bogus locked in health insurance rules. Avoid them at all costs, they didn't even respond to my message to have them update their info as far as who is covered. It's been over a month. TERRIBLE service. Lastly, after I called their customer service line, my identity was used for a short term loan application. Definitely not a coincidence.


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Tucker
7/25/2026
They say they support gender affirming care but then they rejected me when I went to get my gender affirming care. They are liars and not to be trusted. I even read up on their policy where they made it clear they would support it. Do not trust them. Very scummy thing to do.


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ADD
3/23/2026
Completely disorganized after 3 years of coverage the left and right do not communicate. Their database for members is unreliable, and customer service is telling clients they must get providers credentials as they are not up to date. What a complete failure Ambetter you are more like Amaweful, Ambad, Amcrap, etc.


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RoniP
2/19/2026
BTW, I purchased a PPO and they keep saying it's not covered because they are not in network...I purchased a PPO so I would not have to stay in network. The WORST Insurance, Customer Service is outside the United States and is trusted with our most private information. Most Dentist and Eye Doctors do not take them bc they do not pay. Do not cover regular meds as they stated do.


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RoniP
2/19/2026
Ambetter Health Insurance review Why is Ambetter of Oklahoma contracting its customer service with a company outside the United States? This is some of our most private information. This is wrong on so many levels. It is very difficult to communicate with persons that to do not understand. It is a constant language barrier. I am constantly calling to find out why they have not covered something. This last time it was simply medication. I was transferred 4 times and had to verify each time, the call took over 48 minutes, and I still did not get the problem solved. I have been taking the same meds for the last 7 years and Ambetter states I need to have my doctor pre-authorize it. They are ...Read More


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RoniP
2/19/2026
Why is Ambetter of Oklahoma contracting its customer service with a company outside the United States? This is some of our most private information. This is wrong on so many levels. It is very difficult to communicate with persons that to do understand. It is a constant language barrier. I am constantly calling to find out why they have not covered something. This last time it was simply medication. I was transferred 4 times and had to verify each time, the call took over 48 minutes, and I still did not get the problem solved. I have been taking the same meds for the last 7 years and Ambetter states I need to have my doctor pre-authorize it. They are only customer service not doct...Read More


struckync
2/13/2026
Horrible Ins, no doc will take them because they dont pay. Im sitting here with a torn ACL and no one will see me.


speakmanjeannie3
2/2/2026
Made two calls to Ambetter Health Insurance and agents could not communicate in English with any degree of competency, was given false information, and wasted my time....All this and I pay a monthly premium for this type of customer service.


jonathanchance777
1/25/2026
First of all, let me start by saying Ambetter is a good Insurance company. I had them last year and never had any problems, but when I did have a problem that's when I realized a weakness with Ambetter. Yes, the customer service and as a former customer service manager for 10 years. I was literally taken back at how what seems to be such a good insurance company with good plans and products could have such horrible customer service. I had to call 5 times to get to talk to a team lead who in all honesty wasn't any better than the customer service representatives I had spoken to previously. They all had the same things in common; they spoke broken English, they did not speak with any so...Read More


ssmith9994
1/22/2026
So far, WORST INSURANCE Ive had to deal with. Only had coverage 2 weeks and I’ve had to call 3 x to get the correct PCP on my account. Now they have denied a medication I’ve been on over a year stating I needed to try something else. UNBELIEVABLE!!! They have already caused me mental anguish. I have so many regrets switching from BCBS. So BEWARE



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