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Spot & Tango Dog Food Meal Delivery Services Review
ConsumersAdvocate.org
17 Customer Comments & Reviews - see all comments
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Started in 2014 by the Breuer family, Spot & Tango takes a homemade approach to preparing fresh, all-natural meals for dogs. The company offers both wet meals and meals they call "unkibble" to distinguish it from the many highly-processed, less nutritious dried foods on the market. Recipes are veterinarian-formulated and made with fresh ingredients, and meal plans are customized based on each dog’s breed and health profile. Spot & Tango foods are delivered directly to customers' doors in 100% biodegradable boxes.
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17 Customer Comments & Reviews
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BAIT AND SWITCH. Ordered sample of kibble. Thought it was great, so subscribed. Then received a completely different product. No dried veggies and fruit. Complained. Customer service lied, and made excuses and never answered as to why the difference, other than it was a new process and they simply had a few bags left that actually looked like their advertising. Then saw another post from sone else experiencing the same. Deceitful. BAIT ABD SEITCH.
I was going to give it a try. Then, at checkout my total mysteriously went from $29.23 to $43.23 with four freebies in between. How does the price change by $14 with nothing added to the price? Hmmmm.
my first order had tiny white pieces of foreign object in the kibble. i emailed them, concerned that it was some sort of plastic. they never responded. sent another email in CAPS saying "URGENT." finally heard back. the photo i provided showed showing plastic sticking out of the kibble! they admitted it was plastic and told me NOT to feed it to my dog as it may make her sick (i have a copy of that email). they said they would talk to their production manager to be more careful. apparently they chopped up the chicken while still in the plastic bag!
There is no phone number to contact customer service so you are at the mercy of when they decide to get back with you via email or text. I placed the trial order for my dog and the only thing that they sent me was a scoop and NO food. I am so annoyed that I can't call and get this resolved asap instead of waiting for who know show long!! Pretty sure I am going to cancel and find another company if I don't hear back by end of day today!
It doesn't matter how good their food is. There customer service is so terrible. You are lucky to get a response from them in days to a week, if you get a response at all. Absolutely unwilling to help out the customers in any way.
The food is always crumbled. A quarter to half the bag is just tiny crumbs that your dog wont bother eating and when asked if that's ok to them, they just responded, "it happens".
DO NOT USE!!!
They won't let me cancel my subscription!!! I've emailed twice, messaged them on FB, and all they tell me is TO LOOK AT THE FAQ PAGE.
This Spot and Tango company is so FRAUD !!!!!!!!
they charged so much money and never send food never send tracking number .
no refund money at all !!!!
Do not order dog food SPOT and TANGO
This company is the biggest ripoff of all. First they sent the trial shipment without any ice or cold packs so they smelled rotten when I opened the packages which was meant to be refrigerated or frozen. I ended up discarding them as I will not feed spoiled food to my dogs. I reached out to them via email and they insisted there was dry ice with their shipments. Perhaps an oversight on their shipping??? Regardless they offered no apology or replacement!! It is a pain in the neck trying to communicate with them. Secondly, while still trying to get the initial situation resolved, SpotandTango sent more food products that I have not yet confirmed ok to be sent. They claim that they send... Read More
Spot and Tango are extremely over priced. They wouldn't process my cancellation so I was charged over $300 for food I don't want. They continually send generic emails instead of actually responding to the complaint.
Impossible to cancel. This company is terrible. My dog does not like the food, but they keep shipping it.
Top Rated
Our Partner
50% OFF Your First Order
- Formulated by board-certified veterinary nutritionists
- Freshly cooked every week
- Beef, turkey, chicken, and pork recipes
- Pre-portioned for your dog's weight and nutritional needs
- Free nutritional consultations