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Spot & Tango Dog Food Meal Delivery Services Review
ConsumersAdvocate.org
17 Customer Comments & Reviews - see all comments
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Started in 2014 by the Breuer family, Spot & Tango takes a homemade approach to preparing fresh, all-natural meals for dogs. The company offers both wet meals and meals they call "unkibble" to distinguish it from the many highly-processed, less nutritious dried foods on the market. Recipes are veterinarian-formulated and made with fresh ingredients, and meal plans are customized based on each dog’s breed and health profile. Spot & Tango foods are delivered directly to customers' doors in 100% biodegradable boxes.
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17 Customer Comments & Reviews
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I just received mines today but it looks good I’m hoping my dogs love it came super fast and packaged great thank u spot and tango
If I could give them a zero I would. There is no way to get ahold of them. I've written several emails, but not one word from them. They do not have a contact number to call them either. What reputable company would not have a phone number for calls. Although I emailed them to cancel my subscription, they still charged my credit card anyway several days before they supposedly were sending out the product. I will have to see if they are actually send the food out. There is no place on their web site to cancel a product, they just say to contact them by email. But emails are not seem answered. STAY away from this company!
I’m giving a two star because the food quality is good, the customer service and the cancellation policies are completely unreasonable. I decided to try spot and tango for my pup because he’s a picky eater, I received the two week trial kit and six days after receiving it I was already being charged for an auto subscription costing US$134 ... we were not even halfway into his trial period, I never agreed to an auto renewal subscription, I figured if he liked it then we would order more food when needed. So I figured no big deal, I will just contact the company and put the subscription on pause until we needed more food. I contacted spot and tango five days before the order was to be sent... Read More
We have 2 dogs and tried a sample of Spot & Tango under the offer. We started by feeding them the food every other day. They absolutely loved the food! When we take the packet out of the refrigerator their tales are wagging with suspense. Both dogs are older and have been losing teeth. Thus, we thought we would give it a try and it has been worth it. The price is a little high but the health benefits outweigh the cost. A healthier dog is less veterinary costs down the road. Also, we moved to the smaller sized kibble and now mix both and now only feed the dogs twice a day, rather than letting them graze. The mix has been the ticket and is healthier and less expensive. You can always put... Read More
I absolutely love Spot and Tango!!! I have never had an issue reaching customer service & whenever I had to email them regarding a delivery change date, I received a response in less than 24 hrs. After trying several fresh dog food delivery services I went with Spot and Tango as my 13 y/o Shih Tzu loves their food and had gained much-needed weight. Fantastic recipes and lighting fast delivery to New Hampshire. I highly recommend them.
These people do business sideways. All they care about is money and they will do whatever it takes to get it. I did a trial order. Yes, I knew that it would start up a subscription. However, they did not have any where in writing that 1 week later they would be sending more bags of dog food and that it would cost $90. I have a small less than 5lb yorkie. He wasn't even through with the trial bags yet. I get an email on a Friday morning at 2:02am PT (5:02am ET where the company is located) stating that I had a $90 order of dog food coming and that I needed to make changes or cancel by the Thursday before the food ships Monday. HOW CAN I MAKE CHANGES OR CANCEL on a Thursday WHEN I RECEIVE... Read More
First of all its illegal to have a subscription service when your website isn't working and the customer can't change their order. I have 3 little dogs and now I have over 350 (gasp) dollars worth of dogfood when they weren't even through the first batch. I was thinking about using them but after confonting them multiple times about their down website and complaining all I got was tepid email saying they would talk about. No discount. No refund. Just excuses. Keep walking there are other companies with fresh dogfood that have their backend together.
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Top Rated
Our Partner
50% OFF Your First Order
- Formulated by board-certified veterinary nutritionists
- Freshly cooked every week
- Beef, turkey, chicken, and pork recipes
- Pre-portioned for your dog's weight and nutritional needs
- Free nutritional consultations
