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Lens.com Review


ConsumersAdvocate.org Rating: 6.2 / 5 ()
208 Customer Comments & Reviews - see all comments
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With over 22 years of online experience, Lens.com is the home of “Buy More Save More” pricing. Lens.com is an online ordering service for a wide range of contact lens from leading brand names. The company maintains one of the largest independently held inventory of contact lenses with 48-hour average delivery time.

Services and Features 

Lens.com is an online store for contact lenses from leading brands including Acuvue, Air Optix, Boston, Dailies, Freshlook and Biofinity. Focus, Frequency, Extreme H20, Biomedics, Optima, Preference, ProClear, PureVision, SofLens and Vertex.

Federal law requires a valid prescription for all contact lens purchases. Lens.com requires that you submit a copy of the prescription or provide the necessary information for verification with your eye care provider.

For those with vision insurance, Lens.com is categorized as an “out-of-network” provider of contact lenses. Those with “out-of-network” benefits can take advantage of this by submitting their order invoice for reimbursement.

Lens.com maintains a large inventory of the most popular contact lens prescriptions. This in turn allows them to ship a great percentage of their contact lens orders in as little as one day. For special orders, allow for 5 business days shipping. All orders are required to undergo prescription verification which in itself can take one business day.

Services and Features

Free Eye Examination

✔

Price Matching

✔

Prescription Assistance

✗

Schedule Eye Examination Online

✗

Types of Contact Lenses

Colored

✔

Toric

✔

Vial

✔

Bifocal

✔

Multifocal

✔

Disposable

✔

RGP

✔

Contact Lens Brands

Air Optix

✔

Acuvue

✔

Biofinity

✔

Dailies

✔

Focus

✗

FreshLook

✔

ProClear

✗

PureVision

✗

SofLens

✗

Extras

Eye Drops

✗

Contact Solution

✔

Contact Cases

✗

Lens Inserter and Remover

✗

Shipping and Handling

Free Shipping

✗

International Shipping

✔

Standard Shipping Period

5-7 Business Days

Order Tracking

✔

Customer Support

Phone

✔

Email

✔

Returns

✔

Live Chat

✔

Contact Lens at Lens.com

Lens.com makes your next contact lens purchase cheaper and more convenient. With its online retail service and best price guarantee, Lens.com is perfect for the budget conscious shopper. With its large inventory of contact lenses, consumers can be confident that they can receive their orders in 48 hours or even quickly as the next business day.


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208 Customer Comments & Reviews

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LB
2/28/2022
They sold me lenses with a return guarantee that if my prescription changes I could return unused boxes (as long as they were not expired of course). When I went to purchase lenses for my new prescription, they magically changed that policy to 60 days and then down to 30 days! A supervisor literally said "We can change the policy retroactively whenever we please" Horrible customer service. Beware!!!


djbakerestate
2/28/2022
Scam. Stay away from this site. Ordered lenses at way above the market only because they promised rebate. It's been 4 months and nothing. Called, and used the chat option - all useless. Would never use again.


L
Len N
2/24/2022
NOT CUSTOMER FRIENDLY! They offer rebates via a Visa card, which lures you to their site, but the process requires a USPS mail in of the form from their website, which contains the bar codes for the rebates and your order. All of which they obviously already have and then it takes 8 - 10 weeks after they receive the mailed in rebate to receive the rebate card. It seems to me that they are trying to make the process as difficult as possible and hope that the customer will just forget about the rebate.


S
Subrina Z
2/21/2022
I received a faulty product and they did everything to skirt the issue. Finally offered a ONE pair of lens credit. Not helpful as I do not plan to purchase from them in the future. And I also have not received my rebate yet but that of course is not their fault either, that is blamed on VISA.


P
Patti
2/19/2022
My husband and I have been waiting for our $200 rebate since 09/20/2021, when you “track your rebate status button” it has been on the last step of issuing it since November 2021. Numerous calls to customer service and told the same response, ‘it looks like it will be issued in 2 weeks ….. nothing…. I see they are still advertising rebates for contacts ….why….. they need to be exposed! False advertising…. Never order from Lens.com!


morriscat19
2/18/2022
Horrible customer service. Tried to order contacts.Sent rx and ask if they carried you brand. Was told yes and to call customer service. Called.They couldn’t find my rx. Told they don ‘t carry brand but they would contact dr and would call back. No return call. Called them,no call back.Called them again. Rep could’ve find acct a or rx. Said to just use another model.Seems no documention as to conversations. Would not trust them with my eyes. Stay way from them. Barb j


marilynetta90
2/15/2022
I ordered a large supply of lenses 9/26/21. I have written, called, left messages and all I get are excuses or it’ll be coming shortly. The rebate has NEVER ARRIVED. I’d pass this website by and find another source for your contacts.


wburbules
2/15/2022
Pass this website bye. Still waiting on a rebate from 10/21. I wish I would have purchased elsewhere.


A
Audrey L
2/6/2022
Your rebate is truly a scam and your roadblocks to communicating with someone who can solve a problem is incredible. I have emailed your company 10 times, called 6 times and still no rebate from a 9/7/21 order. It is now going on 5 months with no rebate.


D
David W
2/5/2022
I made a mistake in my initial order and immediately sent an email cancellation, receipt of which was acknowledged. I then submitted a new, correct order. Both orders were received despite the cancellation. I then, via email and multiple phone calls , tried to obtain a return authorization for the erroneous shipment. The company ignored me and never sent the authorization. As a result, despite the advertised freedom to return unopened shipments, have never been able to return the order, nor to receive a credit for the charges. I then attempted to obtain the advertised rebate on the correct order. I filled out the rebate form and mailed it to the address advertised. Thje post offic...Read More



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