Endurance Auto Warranty Review

Rating: 10 / 10 (Excellent)
17 Customer Reviews - see all comments
Disclosure: We receive advertising revenue from this partner. Learn more.
Endurance is a provider of car warranties with an A+ on the Better Business Bureau. Based in Illinois and founded in 2006, this company has specialized in providing coverage to people whose manufacturer warranties have since expired. Highly rated by over seven premier establishments, Endurance’s highly variable coverage options can assist customers in any situation.

How is Endurance rated?

Breakdown

10/10
Coverage
10/10
Service Contract
10/10
Claims & Repairs
10/10
Reputation

Overall Rating: 10 / 10 (Excellent)

More than any of its competitors, Endurance Warranty sets the standard for the rest of industry. Their coverage options, contract details, and claim criteria are all clearly defined and adhered to. This is backed up by its numerous third-party accreditations, including the Vehicle Protection Association. By and large, we recommend that potential consumers consider Endurance's policies as a great option when researching extended car warranties.

Coverage Overview

Key Facts

Plan Types
Powertrain Coverage
Named Component Coverage
Exclusionary Coverage
Types of Vehicles Covered
New
Pre-Owned

Coverage - 10 / 10

As with most providers of car warranties for both new and pre-owned vehicles, Endurance offers the traditional three types of coverage: drivetrain, named component, or exclusionary. Where they really set themselves apart is in their specialized coverage, which includes high tech components, commercial vehicles, and electric cars. Bear in mind, however, that Endurance limits their payouts to the trade-in value of the vehicle in question.
Limit of Liability: The average trade-in value of the vehicle as provided by the NADA Guides or the purchase price of the Vehicle as provided by a Bill of Sale.

What does Endurance cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Commercial / Business Use
  • Hybrid / Electric Vehicle Components
  • Factory Navigational System
  • High Tech Electronic Components

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension
  • Fuel System
  • Steering

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Endurance exclusions, check out this page.

Claims & Repairs

Claims

Deductible Options
$100
Maintenance Records Required for Service?
Yes
Waiting Period
30 days and 1,000 miles

Repairs & Service

Repair Facility Selection
In-Network Only
Number of Mechanics
350,000

Claims & Repairs - 10 / 10

At Endurance warranty, maintenance claims are allowed following the first 30 days and 1,000 miles of coverage. Following this time period, deductibles are typically $100, and require paperwork for the claim to be fully accepted.

Endurance Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Endurance provides a sample contract for potential customers on its website: Endurance Sample Contract

Service Contract - 10 / 10

Endurance does not require vehicle inspections for the warranty coverage to begin. Making things even easier, not only is a warranty transfer allowed, but cancellation comes with a money-back guarantee within the first 30 days. A pro-rated refund may be granted thereafter.

Company Reputation

Company Details

Year Founded
2006
Vehicle Protection Association Member?

Customer Reviews

TrustPilot Rating
6.9 out of 10
BBB Rating
A+
BBB Positive Reviews
692
BBB Neutral Reviews
6
BBB Negative Reviews
94
Date Collected
2017-09-27

Reputation - 10 / 10

Despite its TrustPilot rating of 6.9, Endurance’s Better Business Bureau grade is an excellent A+. This rating is backed by nearly 700 positive-leaning reviews with a distinct emphasis on reaching out to their customers.

Contact & Additional Information

Homepage URL
Company Phone
(866) 918-1438
Headquarters Address
400 Skokie Blvd. Suite 105, Northbrook, IL, 60062
Mailing Address
400 Skokie Blvd. Suite 105, Northbrook, IL, 60062

Top Rated
Our Partner
10 / 10
  • 24/7 roadside assistance
  • 350,000 certified mechanics in US and Canada
  • Vehicles up to 160,000 miles
  • 30-day money back guarantee
  • Rental car benefits
  • Waiting period
  • No upfront payments
  • Consistently #1 in customer satisfaction

Latest Endurance Reviews

D
Devy M
Newport News, Virginia

2/19/2018
My husband and I had a warranty and cancelled it after being denied for a timing repair that was said to be do to wear and tear on a vehicle that had over 100,000 miles on it when we purchased the ONLY policy that we qualified for because of the AMOUNTS of miles on it... when I called to question what they expect from cars with these amount of miles on them, two representatives, Charles ( that wouldn't give me information to speak with someone other than him and was suppose to email us a denial letter within 2 business days on Dec 5th that we still haven't received to date) and Jon both said had no sensible explanation other that I'm not a mechanic... and Jon even said that we should... Read More


Natalie S
Cypress, Texas

2/17/2018
Endurance is giving me the run around and does not want to cover my transmission repair! On February 1, 2018(Thursday) I took my vehicle(2007 Nissan Murano) to my repair facility who diagnosed an issue with my transmission. Endurance sent out an inspector the next day(Friday) who drove my vehicle, felt the hesitation in the transmission, heard the noise and saw the diagnostic code that the repair technician found. I thought things were moving forward and my car was getting repaired. On Tuesday February 6, my service adviser called to let me know that my claim is on hold because Endurance is questioning the maintenance schedule on the transmission service. I call Endurance and... Read More


K
Kim T
Auburn, New York

2/13/2018
THIS COMPANY IS A SCAM. Do not purchase a warranty from Endurance you will be wasting your money. I have now had two instances where my vehicle needed repair and Endurance denied it. These parts were listed under the covered parts list in the Endurance warranty booklet and they made every excuse as to why they wont cover the repair. Please do not waste your money on this company it is a true scam!


J
James H
Lowell, Massachusetts

1/20/2018
Endurance does not like to warranty high mileage vehicles directly, they outsource these vehicles to low rated 3rd party warranty companies without letting customers know during the call. My 2010 Honda Accord EX had about 73K miles and they outsourced the warranty to Interstate National Dealer Services, which denied my claim over $83.00. Endurance did not inform me during the call that they are farming my service to a third party... I found out when it was time to file a claim (# 2039966BRR) when they informed me to read the fine print on the contract. Endurance should tell their customers during the time of the call that they are offering a contract via a 3rd party - they let the... Read More


D
Dave
Milford, New Hampshire

1/18/2018
Watch out!! Have had endurance for 8 months.put in a claim for a air pump that made my 2012 tundra check engine light come on and 4 lo light flashing. 3 days later a rep shows up at garage saying water got into it and denied the claim as a "act of god" now I am into it for $2000 plus the 6 days of car rental waiting for them to inspect claim.


J
Jeremiah
Dothan, Alabama

9/5/2017
First off, their phone reps know zero, cam provide quotes based of of regurgitated info from a screen. Monkeys inputing data, to spit out data to you. Could not tell me in specifics if the stock turbo was a covered item. Secondly, company refuses to warranty range rover. Not worth my time, and judging by other reviews where this company has cheated paying customers, I'd say I dodged a bullet by owning a range rover.


Michael W
Mattapan, Massachusetts

8/19/2017
I purchase an extended warranty from endurance and when it was time to use it to have my transmission fixed they denied the claim that is not a good company to do business with.I have all the paperwork needed to go to court.


Rodney D
Clementon, New Jersey

8/16/2017
Hey Brad (Endurance rep) why is it you only follow up positive feedback with a comment and don't follow up with the negative feedback? I think we all know why Brad, because the negative feedback is true and you can't deny that.


Bubbie H

6/14/2017
I previously wrote a review in regard to the endurance extended warranty company. I WROTE a bad review on Endurance.Since then I have been contacted by John at Endurance.He explained that they write for interstate ins. Company too if your vehicle does not meet their criteria to be covered by them. . Because my vehicle did not meet their criteria for them they where 3rd party and wrote me a policy with Interstate ins. He has made things right as far as Endurance goes since then. I have nothing but good remarks for him and Endurance! I just wished I could have taken a policy out with Endurance!


D
David V
Colorado Springs, Colorado

6/13/2017
PLEASE READ BEFORE YOU BUY FROM ENDURANCE. I purchased a coverage program on April 20, 2017. It had a 30 day/1000 mi waiting period. After driving over 5000 miles (and well over the 30 days) my check engine light came on. I took it to a local repair shop and received a P2004 code. Intake manifold stuck open. I turned in a claim that was denied. They stated that it happened due to a carbon build up. They also told me that my repair facility told them the mode of failure. They never told them the mode of failure, in fact Endurance didn't want to hear what the mechanic had to say. Endurance told me it was denied, period! After several phone calls they told me that they would send an inspector... Read More


S
Sarah H
Chicago, Illinois

3/14/2017
I had an emergency and called endurance warranty. Eddie had a positive attitude and found a towing company nearby and gave me roadside assistance number. Very helpful!


D
David C
Tempe, Arizona

3/14/2017
I had great experience with Endurance. My car broke down yesterday and I towed it to my mechanic, we reached out to Endurance to find out if the repair is covered and it was. The mechanic is fixing my car now and endurance will pay him directly, I only have my deductible. I'm so happy I purchased extended warranty, it really saved my money!


C
Cole
Tempe, Arizona

3/14/2017
I have Endurance coverage on my Honda and I'm very happy with their customer service.


B
Big S
La Mirada, California

11/17/2016
I submitted a request for info on the extended warranty, can't get an email, phone or a pidgeon for a response. If that's the response time on an inquiry, I would hate to see what they do when you need their services.


M
Muoi

10/25/2016
Very happy with the service I received today. Highly recommend this warranty company.


J
Jessie J

7/28/2016
I have a 2008 Camry and after a not-so-great experiences with shopping for warranties and the dealership trying to sneak it into my monthly payment, I have to say that finding Mat at endurance changed my experience for the better. Having all of this assistance has come in handy alone so it’s definitely worth it! Used my policy twice and it was very easy.


S
Sue

7/22/2016
If you’re looking into saving money go with these guys. Couldn't make my monthly and all I had to do was call and they could help you with anything you could possibly need. They are that good. I was really impressed with endurance and how easy this all was!