Endurance Auto Warranty
Endurance Auto Warranty
ConsumersAdvocate.org
122 Customer Reviews - see all comments
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Endurance Warranty Services, LLC, is one of the largest direct providers of extended car warranties in the United States, offering seamless customer support from quote to claim. Founded in 2006, the company is based in Northbrook, Illinois and has more than 350,000 in-network mechanics located across the United States.
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Latest Endurance Reviews
This company is horrible. Will not communicate with the customer. Cannot speak with a supervisor. They try to use after market parts to fix your vehicle. Stay away from this company. They train there adjusters to say nothing is wrong with your car during inspection so they don't have to pay
This extended warranty is a scam. They go out of their way to deny a claim. I highly recommend no one deal with this company. I wish i had never heard of them and wasted my money with them. I exceeded the one year time for an oil change by 10 days because i was out of the country. The car was 3000 miles under the recommended 10,00 mile change recommendation. This is a poor excuse for not honoring my repair.
I called to cancel my policy because I purchased a used vehicle not realizing an alteration had been done to it. I purchased the vehicle thinking it was originally sold the same way I purchased it. When I needed a repair, it was declined because there were "after market tires" on the vehicle. I called to cancel my policy, and the account person I spoke to was one of the rudest people I have ever had speak to me. Perhaps this gentleman felt it was okay to speak to me in that manner because I am a female, and he thinks I don't know anything about cars, but for a company that claims they will help you in any way possible, that is NOT what I found.
WORST decision I made going with Endurance. Your going to tell a dealership that the information on an engine rebuild or replacement is wrong?? Dealer has had our car for almost 3 months. They have had to chase someone down and call every day for 4 weeks to get a response. Then the dealership tells you what is wrong with the engine and you want it torn to verify it at $1,800 out of my pocket. They told you it was an engine issue. We gave you copies of our service records, it was not something we did~ You can bet I will tell everyone I know not to use this warranty company
Worse warranty company I’ve ever dealt with. Soon as you I had an issue with my rear differential even though I had commercial warranty coverage I was still declined . Then when I tried to get my money back they told be I couldn’t. So I wasted my money for a year thinking I had coverage paying them . I was better off saving that money and fixing it when it was needed. I wouldn’t recommend this company to my worse enemy
The driver's seat failed in my car so I brought it to a local Honda dealer to get it repaired through Endurance. It says in my contract that this would be covered. They sent a third party inspector to take photos of the seat. I have no idea if they actually sat in the seat which would've quickly shown them that it was broken. Instead Endurance rejected the inspectors' photos and had Honda take photos twice, both of which they rejected. The back and forth was tedious with Endurance and the Honda service center which ultimately took three weeks. Bottom line I had to pay out of pocket $2,800 for the part and labor plus $1,600 for the car rental. This cost me $4,400!!!
i was informed leaks were covered. I had an oil pan leak and when the company evaluated it they said it would not be covered because the car was over 150000 miles my warranty is 5 years or 50000 miles which would cover me beyond the 150000 miles I have right now 183000 and the warranty has 42000 more miles to cover
I asked you for a list of businesses that accept dealing with you. I have not received a reply. Every dealer and car mechanic in my area I've asked have REFUSED to deal with you or ANY OTHER CAR WARRANTY business. I live in Ashburn in the northern Virginia area. Please send me a list of businesses that would agree to deal with you before I sign up. The reason they refuse to deal with you is because you don't make full complete payment for repairs done, and the car owner is eventually forced to pay the balance in order to get the car back. If this is true, then its a terrible lie to say that you pay all the car repair costs, minus the deductable They also said that if a certain... Read More
I bought the policy from endurance approx 3 months back and was told that almost every thing is covered. I went for my car service few days ago and came to know that there are issues with gaskets and the cost was 1600. I thought it will be covered and unfortunately Endurance denied, and gave a stupid reason that it's not covered standalone. Does not make any sense, it is part and can be damaged independently. Don't know how this is no 1 company when straight forward gaskets are not covered.
I haven't had a real need to use the warrenty until now ,oddly enough the contract is over in less then 2 weeks. And now with hic ups like;company agents taking over 5 days (weekends not included) to come "LOOK AT the work that is needed to be approved"/misspelled email information /agents that can't find correct contract data/,inability to open emails of receipts needed for rental car refunds////Why don't they just say; be glad we paid for your repairs but we will not refund your rental fees. ( I'm sure they blame it on the company transitions) And meanwhile every 4 days I 've received new contract offers from this same company(that's not gonna happen),, I suggest they send me my refund... Read More
Tamika was wonderful, she was informative and helpful. We had a great conversation, she explained everything I needed to know. It was like talking to an old friend! She’s an asset to Endurance!
The set up for my policy was simple and fast. They explained the policy coverage and payments thoroughly. Kim Noah explained the cancellation process when I called to cancel m policy due to my vehicle being totaled and they provide a full refund.
Ms Kim was very helpful in explaining everything to me in transferring my new vehicle to my policy.
I had the best experience working with Kim on my contract changes. She was thorough in her explanations and provided other benefit options for my consideration. She’s an elite professional and I enjoyed her polite customer service.
I was given complete information and it was a wonderful experience working with Tonya
I was given complete information by agent Tonya Smith. I had a very pleasant experience working with her.
Complete information given by the agent on my policy. Very pleasant experience.
Horrible experience. I’m a certified automotive technician and the employees that work for the company are telling me on how an engine works. Very very disrespectful the way they acted. Never again choosing this company AGAIN !
Tonya is AMAZING! Please keep her, give her a raise, whatever she needs give it to her!
Jocelyn was very thorough explaining to me everything there is to know about my coverage!
Carey was very helpful in getting my payment information corrected. Thank you.
I have had only good experiences with Endurance! Tabatha was very professional and informative!!
We traded our 2019 Honda CRV and need to cancel our Endurance warranty. After 30 minutes on hold a customer service employee explained she would email the necessary paperwork but after 5 days have not received the paperwork. The company seems reluctant to refund our unused contract money. They don't reply to emails either.
Paul Chalker, Covington, WA.
I spoke with a Claims Representative on 3/25/2022. On Friday 3/11/2022, I was out of town decided to get an Oil Change at the Valvoline. Before going there, I called the Protect My Car to let the Representative that I was at the Valvoline to get my Oil Change. I was on hold for 45 minutes. Finally, I could not wait any longer, so I left. All day I called and was on hold. I even left my phone number so one of the Rep can call me back. I received no calls from Protect My Car. Monday, I called back again to Protect My Car....I got out of work at 5 and let the phone ring and ring, I was on hold for again, an hour, I again, left my phone number to have a Rep call me....No return call... Read More
not rated by better business bureau? why? every review is negative.......all i see is scam...horrible....avoid.....claim denied.....#1 ? how?