Endurance Auto Warranty Review

Rating: 10 / 10 (Excellent)
35 Customer Reviews - see all comments
Disclosure: We receive advertising revenue from this partner. Learn more.
Endurance is a provider of car warranties with an A+ on the Better Business Bureau. Based in Illinois and founded in 2006, this company has specialized in providing coverage to people whose manufacturer warranties have since expired. Highly rated by over seven premier establishments, Endurance’s highly variable coverage options can assist customers in any situation.

How is Endurance rated?

Breakdown

10/10
Coverage
10/10
Service Contract
10/10
Claims & Repairs
10/10
Reputation

Overall Rating: 10 / 10 (Excellent)

More than any of its competitors, Endurance Warranty sets the standard for the rest of industry. Their coverage options, contract details, and claim criteria are all clearly defined and adhered to. This is backed up by its numerous third-party accreditations, including the Vehicle Protection Association. By and large, we recommend that potential consumers consider Endurance's policies as a great option when researching extended car warranties.

Coverage Overview

Key Facts

Plan Types
Powertrain Coverage
Named Component Coverage
Exclusionary Coverage
Types of Vehicles Covered
New
Pre-Owned

Coverage - 10 / 10

As with most providers of car warranties for both new and pre-owned vehicles, Endurance offers the traditional three types of coverage: drivetrain, named component, or exclusionary. Where they really set themselves apart is in their specialized coverage, which includes high tech components, commercial vehicles, and electric cars. Bear in mind, however, that Endurance limits their payouts to the trade-in value of the vehicle in question.
Limit of Liability: The average trade-in value of the vehicle as provided by the NADA Guides or the purchase price of the Vehicle as provided by a Bill of Sale.

What does Endurance cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Commercial / Business Use
  • Hybrid / Electric Vehicle Components
  • Factory Navigational System
  • High Tech Electronic Components

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension
  • Fuel System
  • Steering

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Endurance exclusions, check out this page.

Claims & Repairs

Claims

Deductible Options
$100
Maintenance Records Required for Service?
Yes
Waiting Period
30 days and 1,000 miles

Repairs & Service

Repair Facility Selection
In-Network Only
Number of Mechanics
350,000

Claims & Repairs - 10 / 10

At Endurance warranty, maintenance claims are allowed following the first 30 days and 1,000 miles of coverage. Following this time period, deductibles are typically $100, and require paperwork for the claim to be fully accepted.

Endurance Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Endurance provides a sample contract for potential customers on its website: Endurance Sample Contract

Service Contract - 10 / 10

Endurance does not require vehicle inspections for the warranty coverage to begin. Making things even easier, not only is a warranty transfer allowed, but cancellation comes with a money-back guarantee within the first 30 days. A pro-rated refund may be granted thereafter.

Company Reputation

Company Details

Year Founded
2006
Vehicle Protection Association Member?

Customer Reviews

TrustPilot Rating
6.9 out of 10
BBB Rating
A+
BBB Positive Reviews
692
BBB Neutral Reviews
6
BBB Negative Reviews
94
Date Collected
2017-09-27

Reputation - 10 / 10

Despite its TrustPilot rating of 6.9, Endurance’s Better Business Bureau grade is an excellent A+. This rating is backed by nearly 700 positive-leaning reviews with a distinct emphasis on reaching out to their customers.

Contact & Additional Information

Homepage URL
Company Phone
(866) 918-1438
Headquarters Address
400 Skokie Blvd. Suite 105, Northbrook, IL, 60062
Mailing Address
400 Skokie Blvd. Suite 105, Northbrook, IL, 60062

Top Rated
Our Partner
10 / 10
  • 24/7 roadside assistance
  • 350,000 certified mechanics in US and Canada
  • Vehicles up to 160,000 miles
  • 30-day money back guarantee
  • Rental car benefits
  • Waiting period
  • No upfront payments
  • Consistently #1 in customer satisfaction

Latest Endurance Reviews

B
Barry D
Chicago, Illinois

5/9/2018
Steven Sanchez was very helpfully Very knowledgeable very very nice easy to understand what he was saying just fantastic very professional He made me feel good made me happy work with me very nicely couldn't say enough good about him a great guy thank you


S
Shanore J
Ashburn, Virginia

5/9/2018
Alvin was a great guy. He talk me out of canceling my policy. And his customer service was amazing.


J
Julia
Las Vegas, Nevada

5/9/2018
Steve's Sanchez was really helpful with all of my needs. You can tell he really cares about people and your company. A+++ From now on I only want to do business with him!


M
Melinda S
Denver, Colorado

5/8/2018
I got the misleading letter that mimics a government agency on the outside and the inside the envelope. They used bad and out-dated information. They also concealed who they are in the letter and even on the outside of the envelope, by avoiding the company name. There are a few other ridiculously stupid contradictions that I don't recall after a few hours. I already shredded that garbage, so no new details can be shared on the highly fishy document I was sent. Then I called to ensure that they will never contact me ever again and told the so called customer service agent starts talking trash, while I used too many big words like mimic and perpetuate. I am pretty sure that she just got out... Read More


K
Kamish
Newark, New Jersey

5/4/2018
Shelia was the only person that made me want to renew my warrantty . Since March I had an issuse with trying to see why my contract said one thing and the company said another . I was embarrssed when I tookmy car to get fixed and they said the warrantty had expire , which wasnt true. Shelia promised to solve my issue and she did a great job at it. Its more to my story but this is not about the problems I had with the company and the 3 people that let me down. Its about how great of a job this one woman did and how she put a smile on my face at the end. If i could I will call her for anything dealing with this company because I know for sure she will getthe job done. Thank u so much Shelia.


E
Elliot
Dallas, Texas

4/27/2018
Shelia was very helpful and got me the best deal i could ever get. Highly satisfied.


N
Nyasha
Chicago, Illinois

4/26/2018
I spoke with shiela yesterday and I must say “ exceptional customer service “ best I’ve heard in years.. Sheila was very professional and helped me with all my needs oh and I must say in a timely fashion... Endurance is the best!!!


J
JohnAtkins
Ashburn, Virginia

4/26/2018
Excellent company! Sheila helped me make the decision to stay with Endurance over Carshield. She even explained to me how to read both policies for myself and I was able to see the clear difference on what I was being offered from both companies and Endurance was the clear winner.


B
Bob
Detroit, Michigan

4/25/2018
I called in because I was wanted to cancel my contract after talking to a friend what said it was a waste of my money. After talking to Sheila for a while, she made me realize that it is important to keep it so I did. Thanks!


R
Rich
Detroit, Michigan

4/24/2018
I recently called and spoke to Sheila to make sure the issue with my car was going to be covered and she went over it all and assured me it was covered, and it was after the claim was filed. She was very friendly and very helpful!


P
Pat
Chicago, Illinois

4/24/2018
I had experienced an issue with my vehicle and Sheila at Endurance was extremely helpful. Not only did she help get me and my vehicle back on the road running, but she was also a calm voice when it was definitely needed.


R
Rico
Chicago, Illinois

4/24/2018
The customer service with Endurance is first class. I spoke with Sheila today regarding my payments and she worked with me to get back on track and keep my coverage. I will be an Endurance customer as long as I'm still driving.


M
Monica
Chicago, Illinois

4/24/2018
I had another company before switching to Endurace and I’ll be honest despite the sales pitch I was expecting more of the same drama I experienced with the old company but to my surprise they have been amazing. I recently had to have my transmission replaced and they were they got the job done without any hassle. All I had to pay was my $100 deductible and they took care of the rest. The customer service is also amazing. I called and spoke with Sheila and she walked me through everything. I will be recommending Endurance to everyone I know!


L
L
Atlanta, Georgia

4/17/2018
One thing I noticed is that Brad only answers the good reviews and does not address the negative. I have repeatedly asked for my name to be taken off the mailing address only to keep receiving more. I also have stated that I will only do business with the car dealership that I bought it from. They get aggressive to try and sell. I have asked multiple questions and have gotten no answers. If they can't answer your questions and don't deal with the negative comments this is not a good company to deal with. I smell a scam. I have read all the reviews good and bad and have chosen never to do business with this company. Watch your pocket book you work hard to give away hard earned cash... Read More


D
dustinmatel@gmail.com
Aurora, Colorado

3/28/2018
I have had an awful experience with Endurance. I was driving my vehicle when the warning lights turned on and immediately pulled off the freeway to safety. It took a number of days for a "third party" to inspect the vehicle, they denied any payment according to my service dealer because they stated that I was operating the vehicle after the warning light had turned on. They did not provide me with any objective evidence of this being the case. They said they would not reimburse me for the tow, and so I called to speak with the company regarding all of the above. The customer service was unprofessional, they were rude to my wife and when I called I was equally unsatisfied. I spoke with... Read More


A
Alexus.J
Beltsville, Maryland

3/28/2018
I’m canceling Endurance’s because they don’t help you with anything. Any claims you send their way they will deny it. Please do you research before signing up with this company!!! I been with this company for a while now and the small emergencies I do have they denied it!!! Don’t waste your money or time. BE AWARE


H
Herb W
Derry, New Hampshire

3/15/2018
I was looking into getting insurance for my 2014 Cadillac CTS vsport with only 20,000 miles and after reading the reviews I would never ever get a coverage who these people it seems to me that they take the money Farm out the jobs two different companies which are substandard and refuse to pay it's a money-making scheme that people walk into unexpectedly not knowing that they were going to be ripped off from the beginning people believe if they buy a warranty it would be covered but most of these aftermarket warranties will only do the basic work p break down go jump start your car so tell it to the shop and then they deny the claims bio warranty if you can through a dealer or through the... Read More


R
Reggie C
Yukon, Oklahoma

2/28/2018
Bought a new 2011 Ford F150 from Ford dealer and completed a dealer 5 year extended warranty. All work and service had been done at the Ford dealer and the warranty was terrific. Wanted to continue warranty coverage so I purchased an extended warranty from Endurance in Dec of 2017. Feb 2018 took to the dealer for service and they found a transmission issue. The dealer notified Endurance and a rep was sent to the dealer to review. The claim was denied because the tires on the truck were not the same as the original equipment (low profile), and even though they were within specs for the truck, the claim was denied. I could pay a $500 upcharge, but this claim is denied. My first... Read More


D
Devy M
Newport News, Virginia

2/19/2018
My husband and I had a warranty and cancelled it after being denied for a timing repair that was said to be do to wear and tear on a vehicle that had over 100,000 miles on it when we purchased the ONLY policy that we qualified for because of the AMOUNTS of miles on it... when I called to question what they expect from cars with these amount of miles on them, two representatives, Charles ( that wouldn't give me information to speak with someone other than him and was suppose to email us a denial letter within 2 business days on Dec 5th that we still haven't received to date) and Jon both said had no sensible explanation other that I'm not a mechanic... and Jon even said that we should... Read More


Natalie S
Houston, Texas

2/17/2018
Endurance is giving me the run around and does not want to cover my transmission repair! On February 1, 2018(Thursday) I took my vehicle(2007 Nissan Murano) to my repair facility who diagnosed an issue with my transmission. Endurance sent out an inspector the next day(Friday) who drove my vehicle, felt the hesitation in the transmission, heard the noise and saw the diagnostic code that the repair technician found. I thought things were moving forward and my car was getting repaired. On Tuesday February 6, my service adviser called to let me know that my claim is on hold because Endurance is questioning the maintenance schedule on the transmission service. I call Endurance and... Read More


K
Kim T
Auburn, New York

2/13/2018
THIS COMPANY IS A SCAM. Do not purchase a warranty from Endurance you will be wasting your money. I have now had two instances where my vehicle needed repair and Endurance denied it. These parts were listed under the covered parts list in the Endurance warranty booklet and they made every excuse as to why they wont cover the repair. Please do not waste your money on this company it is a true scam!


J
James H
Lowell, Massachusetts

1/20/2018
Endurance does not like to warranty high mileage vehicles directly, they outsource these vehicles to low rated 3rd party warranty companies without letting customers know during the call. My 2010 Honda Accord EX had about 73K miles and they outsourced the warranty to Interstate National Dealer Services, which denied my claim over $83.00. Endurance did not inform me during the call that they are farming my service to a third party... I found out when it was time to file a claim (# 2039966BRR) when they informed me to read the fine print on the contract. Endurance should tell their customers during the time of the call that they are offering a contract via a 3rd party - they let the... Read More


D
Dave
Dublin, New Hampshire

1/18/2018
Watch out!! Have had endurance for 8 months.put in a claim for a air pump that made my 2012 tundra check engine light come on and 4 lo light flashing. 3 days later a rep shows up at garage saying water got into it and denied the claim as a "act of god" now I am into it for $2000 plus the 6 days of car rental waiting for them to inspect claim.


J
Jeremiah

9/5/2017
First off, their phone reps know zero, cam provide quotes based of of regurgitated info from a screen. Monkeys inputing data, to spit out data to you. Could not tell me in specifics if the stock turbo was a covered item. Secondly, company refuses to warranty range rover. Not worth my time, and judging by other reviews where this company has cheated paying customers, I'd say I dodged a bullet by owning a range rover.


Michael W
Boston, Massachusetts

8/19/2017
I purchase an extended warranty from endurance and when it was time to use it to have my transmission fixed they denied the claim that is not a good company to do business with.I have all the paperwork needed to go to court.