Endurance Auto Warranty

Rating: 10 / 10 (Excellent)
122 Customer Reviews - see all comments
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Endurance Warranty Services, LLC, is one of the largest direct providers of extended car warranties in the United States, offering seamless customer support from quote to claim. Founded in 2006, the company is based in Northbrook, Illinois and has more than 350,000 in-network mechanics located across the United States.

How is Endurance rated?

Breakdown

5.0/5
Plans & Service Contracts
5.0/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 5 / 5 (Excellent)

Endurance sets a high bar in the extended car warranty industry by offering in-house administration and claims processing. The company states that it can save consumers up to 60% on warranty plans by cutting out the middleman (auto dealers). Endurance holds an excellent rating on Trustpilot, as well as numerous third-party accreditations including with the Vehicle Protection Association. We highly recommend Endurance Warranty because of the wide range of plans the company offers, high-value coverage contracts, extensive contract benefits, in-house administration and claims processing, and its strong reputation in the industry.

Coverage Overview

Key Facts

Plan Types
Powertrain Coverage
Named Component Coverage
Exclusionary Coverage
Types of Vehicles Covered
New
Pre-Owned

Coverage - 5 / 5

Endurance offers a total of eight vehicle services contracts. You can pretty much customize your coverage so that it suits your needs perfectly. The company offers both traditional repair plans under its five breakdown protection plans, plus the option of adding routine maintenance coverage by choosing one of its three EnduranceAdvantage™ plan options. Endurance covers the systems and components you'd expect it to, plus maintenance coverage up to $3,500 per year through Advantage. Through its wide range of personalized protection, you can find the plan that's right for you, with prices increasing as you choose more comprehensive coverage. Endurance sets itself apart from the competition by offering specialized coverage on high tech components, factory navigational systems, commercial vehicles, and hybrid/electric vehicles. In addition, all Endurance vehicle service contracts include 24/7 roadside assistance and a free year of the Endurance Elite membership, including $2,000 in benefits like key fob replacement, tire repair and replacement, towing, fuel delivery, lockout assistance, and more. Endurance does limit its payouts to the trade-in value of the vehicle covered in the contract.
Limit of Liability: The average trade-in value of the vehicle as provided by the NADA Guides or the purchase price of the vehicle as provided by a bill of sale.

What does Endurance cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Commercial / Business Use
  • Hybrid / Electric Vehicle Components
  • Factory Navigational System
  • High Tech Electronic Components

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension
  • Fuel System
  • Steering

Routine Maintenance

  • YEARLY REGULAR MAINTENANCE:
  • -Up to 3 oil and filter changes
  • -Engine diagnostic exam
  • -Alignment check
  • -State safety inspection services
  • -Tire rotation
  • SPECIAL, ONE-TIME SERVICES:
  • -Brake pads/Shoe replacement
  • -Cooling system maintenance
  • -Front or rear wiper blade replacement
  • -Battery replacement
  • -Scheduled service coverage
  • *Included on all levels of EnduranceAdvantage coverage plans.

Additional Benefits

  • Roadside Assistance (Out of Gas, Dead Battery, Towing, etc.)
  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Endurance exclusions, check out this page.

Claims & Repairs

Claims

Deductible Options
$100
Maintenance Records Required for Service?
Yes
Waiting Period
30 days and 1,000 miles

Repairs & Service

Repair Facility Selection
In-Network Only
Number of Mechanics
350,000

Claims & Repairs - 5 / 5

With Endurance Warranty, repair claims may be submitted after the waiting period has been completed, generally 30 days and 1,000 miles. Deductibles are typically $100 and must be paid before the claim is to be approved. The company also pays all covered claims up front, so customers don’t have to incur in high out-of-pocket expenses or wait to be reimbursed. This approach is quite different from that of other companies, increasing the value of Endurance policies and highlighting the benefits of their customer-centered business approach. To further differentiate themselves from other competitors, Endurance offers car warranties that are honored wherever there is a licensed, authorized repair facility. Unlike other car warranty companies that only approve repairs at specific locations or charge extra for repairs that take place in shops outside their network, Endurance’s warranties can be used anywhere, regardless of state lines. That means that if you’re away from home when you need vehicle repairs, you can still receive the services you need without hassles or additional expenses.

Endurance Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Endurance provides a sample contract for potential customers on its website: Endurance Sample Contract

Plans & Service Contracts - 5 / 5

Endurance does not require vehicle inspections for the warranty coverage to begin. Making things even easier, not only is a warranty transfer allowed to a new driver or new vehicle entirely, but cancellation comes with a money-back guarantee within the first 30 days. Endurance calls this a “review period” in which customers have the option of canceling their auto warranty if they decide the product doesn’t meet their needs. However, there is one caveat. After the initial review period has ended, if a cancellation is requested by the customer a pro-rated refund may be granted depending on claims paid out and policy time/mileage used. For more information on Endurance Warranty plans and policies, visit the company’s FAQ section under the resource center. There you will find answers to the most pressing questions consumers have about extended auto warranties as a whole, as well as company-specific details regarding policy options, coverage, and claims.

Company Reputation

Company Details

Year Founded
2006
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
3.6 out of 5
Date Collected
2021-01-05

Reputation - 5 / 5

Endurance has been in business since 2006. The company holds a 4.2 out of 5 (“Great”) rating at Trustpilot.com with more than 1,600 consumer reviews, as well as a 4.9/5 (“Excellent”) at ShopperApproved.com with more than 473 customer reviews. Currently, Endurance is not rated by Better Business Bureau.

Contact & Additional Information

Homepage URL
Company Phone
(866) 918-1438
Headquarters Address
400 Skokie Blvd. Suite 105, Northbrook, IL, 60062
Mailing Address
400 Skokie Blvd. Suite 105, Northbrook, IL, 60062

Top Rated
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Latest Endurance Reviews

Brent G

4/2/2024
This company is horrible. Will not communicate with the customer. Cannot speak with a supervisor. They try to use after market parts to fix your vehicle. Stay away from this company. They train there adjusters to say nothing is wrong with your car during inspection so they don't have to pay


Jerry W

3/12/2024
This extended warranty is a scam. They go out of their way to deny a claim. I highly recommend no one deal with this company. I wish i had never heard of them and wasted my money with them. I exceeded the one year time for an oil change by 10 days because i was out of the country. The car was 3000 miles under the recommended 10,00 mile change recommendation. This is a poor excuse for not honoring my repair.


debi.rice2

2/29/2024
I called to cancel my policy because I purchased a used vehicle not realizing an alteration had been done to it. I purchased the vehicle thinking it was originally sold the same way I purchased it. When I needed a repair, it was declined because there were "after market tires" on the vehicle. I called to cancel my policy, and the account person I spoke to was one of the rudest people I have ever had speak to me. Perhaps this gentleman felt it was okay to speak to me in that manner because I am a female, and he thinks I don't know anything about cars, but for a company that claims they will help you in any way possible, that is NOT what I found.


Paula S

1/8/2024
WORST decision I made going with Endurance. Your going to tell a dealership that the information on an engine rebuild or replacement is wrong?? Dealer has had our car for almost 3 months. They have had to chase someone down and call every day for 4 weeks to get a response. Then the dealership tells you what is wrong with the engine and you want it torn to verify it at $1,800 out of my pocket. They told you it was an engine issue. We gave you copies of our service records, it was not something we did~ You can bet I will tell everyone I know not to use this warranty company


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stefan.richardson1

1/7/2024
Worse warranty company I’ve ever dealt with. Soon as you I had an issue with my rear differential even though I had commercial warranty coverage I was still declined . Then when I tried to get my money back they told be I couldn’t. So I wasted my money for a year thinking I had coverage paying them . I was better off saving that money and fixing it when it was needed. I wouldn’t recommend this company to my worse enemy


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James

12/22/2023
The driver's seat failed in my car so I brought it to a local Honda dealer to get it repaired through Endurance. It says in my contract that this would be covered. They sent a third party inspector to take photos of the seat. I have no idea if they actually sat in the seat which would've quickly shown them that it was broken. Instead Endurance rejected the inspectors' photos and had Honda take photos twice, both of which they rejected. The back and forth was tedious with Endurance and the Honda service center which ultimately took three weeks. Bottom line I had to pay out of pocket $2,800 for the part and labor plus $1,600 for the car rental. This cost me $4,400!!!


Robert J

10/22/2023
i was informed leaks were covered. I had an oil pan leak and when the company evaluated it they said it would not be covered because the car was over 150000 miles my warranty is 5 years or 50000 miles which would cover me beyond the 150000 miles I have right now 183000 and the warranty has 42000 more miles to cover


gregory.hacopian

9/16/2023
I asked you for a list of businesses that accept dealing with you. I have not received a reply. Every dealer and car mechanic in my area I've asked have REFUSED to deal with you or ANY OTHER CAR WARRANTY business. I live in Ashburn in the northern Virginia area. Please send me a list of businesses that would agree to deal with you before I sign up. The reason they refuse to deal with you is because you don't make full complete payment for repairs done, and the car owner is eventually forced to pay the balance in order to get the car back. If this is true, then its a terrible lie to say that you pay all the car repair costs, minus the deductable They also said that if a certain... Read More


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Ankur

3/19/2023
I bought the policy from endurance approx 3 months back and was told that almost every thing is covered. I went for my car service few days ago and came to know that there are issues with gaskets and the cost was 1600. I thought it will be covered and unfortunately Endurance denied, and gave a stupid reason that it's not covered standalone. Does not make any sense, it is part and can be damaged independently. Don't know how this is no 1 company when straight forward gaskets are not covered.


teparker7

2/14/2023
I haven't had a real need to use the warrenty until now ,oddly enough the contract is over in less then 2 weeks. And now with hic ups like;company agents taking over 5 days (weekends not included) to come "LOOK AT the work that is needed to be approved"/misspelled email information /agents that can't find correct contract data/,inability to open emails of receipts needed for rental car refunds////Why don't they just say; be glad we paid for your repairs but we will not refund your rental fees. ( I'm sure they blame it on the company transitions) And meanwhile every 4 days I 've received new contract offers from this same company(that's not gonna happen),, I suggest they send me my refund... Read More


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Paulette W

6/29/2022
Tamika was wonderful, she was informative and helpful. We had a great conversation, she explained everything I needed to know. It was like talking to an old friend! She’s an asset to Endurance!


rectorshelby53

6/29/2022
The set up for my policy was simple and fast. They explained the policy coverage and payments thoroughly. Kim Noah explained the cancellation process when I called to cancel m policy due to my vehicle being totaled and they provide a full refund.


fm4594

6/28/2022
Ms Kim was very helpful in explaining everything to me in transferring my new vehicle to my policy.


div9neone

6/28/2022
I had the best experience working with Kim on my contract changes. She was thorough in her explanations and provided other benefit options for my consideration. She’s an elite professional and I enjoyed her polite customer service.


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Veronica D

6/27/2022
I was given complete information and it was a wonderful experience working with Tonya


margaritajack

6/23/2022
I was given complete information by agent Tonya Smith. I had a very pleasant experience working with her.


margaritajack

6/23/2022
Complete information given by the agent on my policy. Very pleasant experience.


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hectorcotjr2

6/21/2022
Horrible experience. I’m a certified automotive technician and the employees that work for the company are telling me on how an engine works. Very very disrespectful the way they acted. Never again choosing this company AGAIN !


smith.razick

6/20/2022
Tonya is AMAZING! Please keep her, give her a raise, whatever she needs give it to her!


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Zack S

6/20/2022
Jocelyn was very thorough explaining to me everything there is to know about my coverage!


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Cheryl D

6/20/2022
Carey was very helpful in getting my payment information corrected. Thank you.


audreyngriffin

6/16/2022
I have had only good experiences with Endurance! Tabatha was very professional and informative!!


mikkichalker

5/2/2022
We traded our 2019 Honda CRV and need to cancel our Endurance warranty. After 30 minutes on hold a customer service employee explained she would email the necessary paperwork but after 5 days have not received the paperwork. The company seems reluctant to refund our unused contract money. They don't reply to emails either. Paul Chalker, Covington, WA.


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Michelle

3/25/2022
I spoke with a Claims Representative on 3/25/2022. On Friday 3/11/2022, I was out of town decided to get an Oil Change at the Valvoline. Before going there, I called the Protect My Car to let the Representative that I was at the Valvoline to get my Oil Change. I was on hold for 45 minutes. Finally, I could not wait any longer, so I left. All day I called and was on hold. I even left my phone number so one of the Rep can call me back. I received no calls from Protect My Car. Monday, I called back again to Protect My Car....I got out of work at 5 and let the phone ring and ring, I was on hold for again, an hour, I again, left my phone number to have a Rep call me....No return call... Read More


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michael

3/15/2022
not rated by better business bureau? why? every review is negative.......all i see is scam...horrible....avoid.....claim denied.....#1 ? how?