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autopom! Insurance Services Review


ConsumersAdvocate.org Rating: 3.4 / 5 (Very good)
9 Customer Comments & Reviews - see all comments
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Founded in 2010 and headquartered in Lake Forest, California, autopom! is a broker/seller of vehicle protection plans and mechanical breakdown insurance. autopom!’s plans are administered by four A-rated companies in the industry: Mercury Insurance Group, Omega Auto Care, Integrity Admin Group, and Royal Administration. autopom!'s policies, which range from "Powertrain Plus" to "Exclusionary"(Full Coverage), all come with additional benefits, including rental reimbursement, breakdown coverage, 24-hour roadside assistance, and a 30-day money-back guarantee.
 
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How is autopom! rated?

Breakdown

3.5/5
Plans & Service Contracts
3.5/5
Claims & Repairs
3.0/5
Reputation

Overall Rating: 3.4 / 5 (Very good)

autopom! sets itself apart from competitors with its network of preferred repair facilities and its Customer Advocacy Program. In the event of a claim dispute, autopom!’s team will contact the policy administrator, customer, and repair facility to ensure that the customer is being treated fairly per the terms of his or her contract.

These positive aspects are reflected in autopom!’s online reputation, which is quite strong, boasting an A+ accredited rating with the Better Business Bureau (with only one complaint at the time of this review update) and an "excellent" 4.8 out of 5 on Trustpilot, 4.8 out of 5 on Google Reviews with consumers expressing their satisfaction with the company's services and helpful staff.

Coverage Overview

Key Facts

Plan Types
Powertrain Coverage
Named Component Coverage
Exclusionary Coverage
Types of Vehicles Covered
New
Pre-Owned

Coverage - 3.5 / 5

Generally speaking, autopom!’s coverage options, as well as its exclusions, are in line with industry standards. The company's four coverage levels are Powertrain Plus, Mid-Level named component, High-Level named component, and Exclusionary (full coverage), all of which cover the industry's standard components accordingly. The Powertrain Plus options provide coverage for an essential list of components in the Engine, Transmission, Drive Axle, and Air Conditioning systems. They also include basic electrical items which vary by plan. The Mid-Level plans provide coverage within most of the major systems of your vehicle including the Engine, Transmission, Drive Axle, Steering, Braking, A/C, and Electrical systems. The High-Level plans are the second-best option and provide coverage for an extensive list of named components within all the major systems of your vehicle. The Exclusionary plans offer coverage for virtually all mechanical and electrical components in your vehicle, unless the part is specifically listed as not covered. This is the most comprehensive vehicle protection plan offered by the company and is the most comparable to a manufacturer’s warranty. One year of maintenance coverage is included with this plan. However, it should be noted that in order to qualify for coverage, eligible vehicles must be in good mechanical and electrical operating condition at the time of contract purchase, and must have a clean title and no modifications (some exceptions are allowed if disclosed and approved by the administrator). Light commercial use is allowed with a small surcharge but must be declared and approved by the administrator.

What does autopom! cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Commercial / Business Use

Component Coverage

  • ABS Brakes
  • Seals & Gaskets
  • Turbo Charger
  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension
  • Fuel System
  • Steering

Additional Benefits

  • Substitute Transportation (Rental Car Coverage)
  • Trip Interruption
  • Roadside Assistance

Claims & Repairs

Claims

Deductible Options
The standard deductible on autopom!'s plans is $100. However, your deductible may vary depending upon the plan and program quoted. Lower deductibles are generally available accompanied by higher premium charges and are applied per repair visit.
Maintenance Records Required for Service?
Yes
Waiting Period
The waiting period on autopom!'s plans is typically 30 days and 1,000 miles. However, However, alternative options (such as 90 days/200 miles) may be available depending on the plan selected and your state of residence.

Repairs & Service

Repair Facility Selection
Any Licensed Facility

Claims & Repairs - 3.5 / 5

autopom! requires a 30-day waiting period and 1,000 miles traveled before claims can be submitted, after which they take the unusual policy of allowing customers to visit any licensed repair facility of their choosing.

In addition to service paperwork, autopom! also requires you to pay a deductible to your mechanic before they will process your claim.

Unlike most companies, where the deductible is a set amount, autopom!’s deductibles are variable based on the selected plan and other options, where lower deductible policies cost more on a monthly basis.

autopom! Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

autopom! provides a sample contract for potential customers on its website: autopom! Sample Contract

Plans & Service Contracts - 3.5 / 5

Though typical contract length is unspecified, autopom!’s service contract is otherwise fairly standard.

Coverage is transferable, and no inspection is required prior to service activation.

Furthermore, depending on the chosen plan, customers are granted a 30- or 60-day cancellation window with a money-back guarantee.

Something worth noting is that autopom! provides sample contracts on its website, so consumers know what to expect before purchasing any service plans.

Company Reputation

Company Details

Year Founded
2010
Vehicle Protection Association Member?
Company Backed By
Mercury Insurance Group, Omega Auto Care, Integrity Admin Group, and Royal Administration.

Customer Reviews

Trustpilot Rating
4.8 out of 5
BBB Rating
A+
Date Collected
2021-03-28

Reputation - 3 / 5

autopom! has earned a great reputation based on multiple reviews and ratings across different outlets.

At Trustpilot, this company averages an "Excellent" 4.8 out of 5 score, and an A+ rating with the Better Business Bureau.

Though autopom! does not provide 24/7 customer support, its exceptionally high 200,000 mileage restriction, combined with its wide range of plans, make it a good option to consider.

Contact & Additional Information

Homepage URL
https://www.extended-vehicle-warranty.com/
Company Phone
(800) 724-8141
Headquarters Address
22651 Lambert St. Suite 102, Lake Forest, CA, 92630

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9 Customer Comments & Reviews

Loading Reviews ...
Gregory M
6/20/2019
Excellent coverage and service!!!!!!!!! Thank you for your great service. Keep it up

mouricep
6/20/2019
I am pleased to announce my complet satisfaction with Autopom. They are very responsive to all issues concerning your vehicle. I highly recomand them. Five star on my book

B
Bao T
6/19/2019
I love Autopom! I was skeptical about all those extended warranties out there, but this one is trust worthy and good service. And Mike the CEO is very nice, he contacts directly sometimes clients. I drive a 2009 mini cooper, and European pieces are very expensive. I feel so reassured knowing that Autopom was there all these 6 years (120 000kms) Thank you for your great service ^-^

O
Owen A
6/19/2019
When I brought in my Honda Accord for issues with my brakes, I presented my AutoPOM warranty to the repair shop. They said they would call and find out if my repairs were covered. Within less than an hour, the work was approved and I drove off that afternoon, fully covered. Excellent coverage and service!

Ignasi V
6/18/2019
I'd definitely recommend AutoPOM to anyone looking for good coverage and quick service. The water pump and thermostat on my Porsche Cayenne started failing (big puddle of coolant on my driveway), I took it in to get checked and within 3 days everything was fixed. No questions asked, and the repair shop handled everything directly with Mercury, the warranty provider. Worth every penny.

teesnoddy
6/18/2019
I called my claim in and the rep worked completely with the repair shop. I was stressed free. A trusted mechanic and warranty company!

Mussolin N
10/26/2018
Lisa was very nice and explained every policy detail with me....nice a very friendly keep it up

L
Larry T
12/7/2017
Horrible and very rude customer service from a Lisa Deneault I did not receive her email of her quote and she kept insisting that I had to have received it and was very snappy about it. I finally told her I do not program for yahoo and did not know what happened to her email. Then I found it in the spam directory. When I questioned the cost she got rude again. She said you car is 10 years old. I said no it is not. It is 8 years old. She said she didn't want me wasting her time. I said i could probably get the same price at the dealership. She shouted at me to go to the dealership. My wife overheard because I had the phone on speaker and said she was very rude. She can keep her... Read More

C
Charles R
12/13/2016
They have a strong policy about the warranty and stability of your car

Our Partner
  • Nationwide coverage
  • Choose your own repair shop
  • No Robo Calls
  • Month-to-month option available
  • No waiting period (some plans)
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