Compare Avaya vs. RingCentral Business Phone Systems

What’s the difference between Avaya Business Phone System and RingCentral Business Phone System? See how our editors compare the two companies below.
Last Updated: April 18, 2018
Disclosure: We receive advertising revenue from some partners. 
Learn more.
Avaya
8.5 / 10 - Excellent
#9 in Business Phone Systems
RingCentral
9.1 / 10 - Excellent
#1 in Business Phone Systems
vs

Key Facts

  • Wide Range of products
  • Live Chat Assistance
  • Cloud-based engagement
  • Mobility Enablement
  • Unified Communications

  • Our #1 Choice - Top Rated Business Phone Systems
  • Starts as low as $19.99
  • Unlimited Calls/Fax/SMS/Conferencing
  • Includes 100+ Premium Features
  • Advanced Technology
  • No Set-up or Activation Fees
  • Risk Free - 30-Day Money Back Guarantee

OVERALL RATINGS

 AvayaRingCentral
Features10/109/10
Support10/109/10
Integrations9/1010/10
Systems7/109/10
Plans8/109/10

How do their offerings compare?

 AvayaRingCentral
Phone Systems
VoIP
VoIP
PBX Hosting
On-premise
Cloud
Cloud

Features Similarities & Differences

 AvayaRingCentral
Phone Setup
Toll-free Numbers
Toll-free Numbers
Vanity Numbers
International Numbers
Administrative Controls
Call Logs
Call Recording
Call Logs
Call Recording
Live Receptionist
No
No

Calling Features

Avaya
vs
RingCentral
  • Voicemail to Text
  • Voicemail to Email
  • Web Conferencing
  • Conference Calls
  • Mobile Softphone
  • Online Faxing
  • Business Texting
  • Computer Telephony Integration
  • Auto Attendant
  • Interactive Voice Response
  • Voicemail to Text
  • Voicemail to Email
  • Video Conferencing
  • Mobile Softphone
  • Online Faxing
  • Business Texting
  • Auto Attendant
  • Interactive Voice Response

Integrations

Integrations

Avaya
vs
RingCentral
  • Google Apps
  • Microsoft Office
  • Microsoft Outlook
  • Skype for Business
  • Oracle Sales Cloud
  • Salesforce
  • Box
  • Desktop.com
  • Dropbox
  • Google Apps
  • Microsoft Office
  • Microsoft Outlook
  • Skype for Business
  • Oracle Sales Cloud
  • Salesforce
  • ServiceNow
  • Zendesk
  • Sugar CRM

Support

 AvayaRingCentral
Free Trial?
Yes
Yes
US Based Support
Yes
Yes
BBB Rating
A+
A+

Contact & Additional Information

 AvayaRingCentral
Homepage URL
Headquarters Address
4655 Great America Parkway, Santa Clara, CA, 95054
20 Davis Drive, Belmont, CA, 94002
Mailing Address
4655 Great America Parkway, Santa Clara, CA, 95054
20 Davis Drive, Belmont, CA, 94002
Date Collected
2017-08-17
2017-08-17

Final Verdict

RingCentral Business Phone System has a higher overall rating than Avaya Business Phone System. RingCentral scores better than Avaya across: Value, Reliability, Integrations, Systems, and Plans. However, Avaya scores better on Features, and Support.