Americanblinds.com Review
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23 Customer Comments & Reviews - see all comments
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Based in Houston, American Blinds is an online company that focuses on custom blinds, shades, shutters and draperies. The company has an A+ rating with the Better Business Bureau and over 60 years of experience in the industry.
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23 Customer Comments & Reviews
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Ordered off there website, gave exact length and height measurements of what I wanted as they asked and shade came over a half inch short on width. Customer service states I should of known that manufacturer will cut a half inch short from what you order! What?? No where on the website does it state to ADD A HALF INCH TO YOUR MEASUREMENTS. I will not do business here again. Order # 13190583
Have bought over the years many times from American Blinds but this last time I was sick with covid and was in the hospital for over a month not expecting to make it. Right before I got sick I did an online order for Premier Composite Shutters and so while I was sick the blinds came and sat un opened on my garage. So now I’m just opening them and two of the three window shudders I ordered are a completely wrong size. I am looking at my measurements and the only thing I can think of somehow my numbers got transposed in their system. So now its past their policy time to make any adjustments and they will not do anything to help me out. So I will sharing my bad experience with many and... Read More
Social T
Company Rep of Americanblinds.com
Official Response
Company Rep of Americanblinds.com
Hello Gary, Thank you for taking the time to share. I am so sorry you had been in the hospital for so long with Covid, I am truly glad you are doing better. I do apologize but we don't offer refunds or no-cost remakes on custom-made products as they are made to the sizes provided. I do want to show that we do care and I will reach out to you directly via email to determine the best way to assist from here.-- Lynn F., AmericanBlinds.com Social Care Team
American Blinds does not offer good customer service, shipping details/shipping companies or warranty/refunds. I would not recommend this Bind Company to anyone!
Sincerely,
Terrence Blackwell
No follow up on any communications to resolve issues. Only dealing with robots.
Social T
Company Rep of Americanblinds.com
Official Response
Company Rep of Americanblinds.com
Thank you so much for reaching out to let us know about this concern regarding this order change. I'm so sorry for the wait in getting this resolved. I have checked in on your order now and see your order changes have been confirmed now, and that your order information has been updated. Please don't hesitate to reach back out if we can assist in any other way! - Wendy A.
Have had nothing but problems with this company, Ordered samples and paid for expedited shipping. Did not happen. So I placed an order hoping against hope that it would be fine. Received an email of confirmation of order only to see and incorrect measurement for 2 of the blinds Have chatted with "live representative" and have been given all this reassurance of new emails that would confirm a resolution of issues. Never happened. Then I start getting sites to checkout my order only to discover that all of these blinds and shades sites are all connected. I now have no idea who I ordered from or where they are coming from. I only know 2 of the shades will not fit because no change was... Read More
Have had nothing but problems with this company, Ordered samples and paid for expedited shipping. Did not happen. So I placed an order hoping against hope that it would be fine. Received an email of confirmation of order only to see and incorrect measurement for 2 of the blinds Have chatted with "live representative" and have been given all this reassurance of new emails that would confirm a resolution of issues. Never happened. Then I start getting sites to checkout my order only to discover that all of these blinds and shades sites are all connected. I now have no idea who I ordered from or where they are coming from. I only know 2 of the shades will not fit because no change was... Read More
Social T
Company Rep of Americanblinds.com
Official Response
Company Rep of Americanblinds.com
Thank you so much for reaching out to let us know about this concern regarding this order change. I'm so sorry for the wait in getting this resolved. I have checked on your order and see your changes have been confirmed now, and your order information has been updated. Please don't hesitate to reach back out if we can assist in any other way! - Wendy A.
Terrible. Ordered blinds in April, 2021 but didn't receive until July, 2021. Then one blind was shorter than the other (specified to be the same). Only way to contact is by phone. Called 3 times and left number on 3 consecutive days. No reply. Will never order anything from American Blinds again.
Social T
Company Rep of Americanblinds.com
Official Response
Company Rep of Americanblinds.com
Thank you for taking the time to share your feedback here. I am very sorry to hear one of your products was so delayed and that one of the shades didn't arrive at the size expected. I apologize too that it was quite difficult to get through to our service team. All of this is very disappointing but I do want to help! I have reached out to you via email to make sure we assist with any issues from here. -- Lynn F, Social Care Team
I gave American Blinds a fair shot and resisted leaving a negative review for a long time. However, I would not recommend their products based on my experience. We ordered nine sets of woven wooden blinds for our home in 2018, and they began breaking in 2019. Parts in more than half of the blinds had to be replaced within with 1-2 years of purchasing them. Fixing the blinds and advocating for ourselves with customer service through numerous phone calls and emails has been tedious and exhausting. Now that three more blinds are malfunctioning (strings snapping on cordless blinds that no longer retract but just hang, cheap plastic parts breaking on larger sets of blinds, etc.). I am again... Read More
Social T
Company Rep of Americanblinds.com
Official Response
Company Rep of Americanblinds.com
Thank you for taking the time to share about your woven wood shades and your experience. I am so sorry there have been issues with these along the way, I know troubleshooting and changing out parts can be an inconvenience, so we appreciate your cooperation over time. I do see the latest communication with our support team and though we are outside our 3-year warranty, the factory is willing to work with us further. My team will be reaching out to you today to confirm how to move forward!
I do NOT recommend ordering from this company. I ordered 5 wood blinds using the exact measurements of the old blinds that we want to replace. When I received the new blinds, I found that the width of each blind is1/2 inch shorter than what I ordered. The new blinds let in too much light, and the brackets that American Blinds sent with the new blinds don't work because the blinds are too narrow to fit into the brackets. An American Blinds representative refused to replace the blinds; she said that I should have followed the measuring instructions on the website. I am disappointed that American Blinds does not work harder to ensure customer satisfaction. The representative said... Read More
Social T
Company Rep of Americanblinds.com
Official Response
Company Rep of Americanblinds.com
Hi, I'm so sorry the blinds didn't arrive at the size you needed! We always ask for the exact size of your window frame (if you're installing as an inside mount) and the exact size you need (if you're installing as an outside mount). Our measure instructions can be found on each product page and also here: https://www.americanblinds.com/help/how-to-measure . I wasn't able to locate your order details from the email address you provided but I'd love to look into this further for you! Please send us a message at SocialCare@americanblinds.com with your order number and email address used when the order was placed. We're happy to help anyway we can! -- American Blinds Social Care Team
I ordered blinds for my new house. It was a large order and we were rushed. We were off on some of the measurements as a result of this. AmericanBlinds offered us a discount and did not back their satisfaction guarantee. Be aware of the loop holes.
Also note these are manufactured in China. Not so American Blinds... they will take awhile to get delivered to you.
Social T
Company Rep of Americanblinds.com
Official Response
Company Rep of Americanblinds.com
Hi Stephen, I'm so sorry you've had this experience! I was unable to locate an order in our system with your name or email address provided but I'm happy to look into this further for you! Please send us a message at SocialCare@Americanblinds.com and we'll do all we can to help! -- American Blinds Social Care Team
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