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American Blinds Review
ConsumersAdvocate.org
25 Customer Comments & Reviews - see all comments
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Based in Houston, American Blinds is an online company that focuses on bringing luxury style into your home. They offer custom designer blinds, shades, shutters and draperies without the designer price tag. The company has an A+ rating with the Better Business Bureau and over 60 years of experience in the industry.
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25 Customer Comments & Reviews
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Worst company to deal with. i spent $600 on 2 Bali blinds that were suppose to be top down bottom up and received top down only. I reached out to them letting them know this would not work for my windows. All they could tell me is the policy is no refunds and wanted to know if she could order what I needed with no credit for which I purchased already. I said so basically I would be out the $600.00 and she said yes nothing she could do. This is how they make company makes their money…so much for complete satisfaction that the company website states.
I forgot to put in my promotional code to get my 40% discount (they always have a promotion going on). I only noticed after I got my credit card bill, so it was a bit later, but, as I said, they ALWAYS have a 40-45% discount going on. They wouldn't honor any promotional discount when I called back and asked. Wouldn't even give me store credit. Disappointed in customer care.
Ordered off there website, gave exact length and height measurements of what I wanted as they asked and shade came over a half inch short on width. Customer service states I should of known that manufacturer will cut a half inch short from what you order! What?? No where on the website does it state to ADD A HALF INCH TO YOUR MEASUREMENTS. I will not do business here again. Order # 13190583
Have bought over the years many times from American Blinds but this last time I was sick with covid and was in the hospital for over a month not expecting to make it. Right before I got sick I did an online order for Premier Composite Shutters and so while I was sick the blinds came and sat un opened on my garage. So now I’m just opening them and two of the three window shudders I ordered are a completely wrong size. I am looking at my measurements and the only thing I can think of somehow my numbers got transposed in their system. So now its past their policy time to make any adjustments and they will not do anything to help me out. So I will sharing my bad experience with many and... Read More
Social T
Company Rep of American Blinds
Official Response
Company Rep of American Blinds
Hello Gary, Thank you for taking the time to share. I am so sorry you had been in the hospital for so long with Covid, I am truly glad you are doing better. I do apologize but we don't offer refunds or no-cost remakes on custom-made products as they are made to the sizes provided. I do want to show that we do care and I will reach out to you directly via email to determine the best way to assist from here.-- Lynn F., AmericanBlinds.com Social Care Team
American Blinds does not offer good customer service, shipping details/shipping companies or warranty/refunds. I would not recommend this Bind Company to anyone!
Sincerely,
Terrence Blackwell
No follow up on any communications to resolve issues. Only dealing with robots.
Social T
Company Rep of American Blinds
Official Response
Company Rep of American Blinds
Thank you so much for reaching out to let us know about this concern regarding this order change. I'm so sorry for the wait in getting this resolved. I have checked in on your order now and see your order changes have been confirmed now, and that your order information has been updated. Please don't hesitate to reach back out if we can assist in any other way! - Wendy A.
Have had nothing but problems with this company, Ordered samples and paid for expedited shipping. Did not happen. So I placed an order hoping against hope that it would be fine. Received an email of confirmation of order only to see and incorrect measurement for 2 of the blinds Have chatted with "live representative" and have been given all this reassurance of new emails that would confirm a resolution of issues. Never happened. Then I start getting sites to checkout my order only to discover that all of these blinds and shades sites are all connected. I now have no idea who I ordered from or where they are coming from. I only know 2 of the shades will not fit because no change was... Read More
Have had nothing but problems with this company, Ordered samples and paid for expedited shipping. Did not happen. So I placed an order hoping against hope that it would be fine. Received an email of confirmation of order only to see and incorrect measurement for 2 of the blinds Have chatted with "live representative" and have been given all this reassurance of new emails that would confirm a resolution of issues. Never happened. Then I start getting sites to checkout my order only to discover that all of these blinds and shades sites are all connected. I now have no idea who I ordered from or where they are coming from. I only know 2 of the shades will not fit because no change was... Read More
Social T
Company Rep of American Blinds
Official Response
Company Rep of American Blinds
Thank you so much for reaching out to let us know about this concern regarding this order change. I'm so sorry for the wait in getting this resolved. I have checked on your order and see your changes have been confirmed now, and your order information has been updated. Please don't hesitate to reach back out if we can assist in any other way! - Wendy A.
Terrible. Ordered blinds in April, 2021 but didn't receive until July, 2021. Then one blind was shorter than the other (specified to be the same). Only way to contact is by phone. Called 3 times and left number on 3 consecutive days. No reply. Will never order anything from American Blinds again.
Social T
Company Rep of American Blinds
Official Response
Company Rep of American Blinds
Thank you for taking the time to share your feedback here. I am very sorry to hear one of your products was so delayed and that one of the shades didn't arrive at the size expected. I apologize too that it was quite difficult to get through to our service team. All of this is very disappointing but I do want to help! I have reached out to you via email to make sure we assist with any issues from here. -- Lynn F, Social Care Team
I gave American Blinds a fair shot and resisted leaving a negative review for a long time. However, I would not recommend their products based on my experience. We ordered nine sets of woven wooden blinds for our home in 2018, and they began breaking in 2019. Parts in more than half of the blinds had to be replaced within with 1-2 years of purchasing them. Fixing the blinds and advocating for ourselves with customer service through numerous phone calls and emails has been tedious and exhausting. Now that three more blinds are malfunctioning (strings snapping on cordless blinds that no longer retract but just hang, cheap plastic parts breaking on larger sets of blinds, etc.). I am again... Read More
Social T
Company Rep of American Blinds
Official Response
Company Rep of American Blinds
Thank you for taking the time to share about your woven wood shades and your experience. I am so sorry there have been issues with these along the way, I know troubleshooting and changing out parts can be an inconvenience, so we appreciate your cooperation over time. I do see the latest communication with our support team and though we are outside our 3-year warranty, the factory is willing to work with us further. My team will be reaching out to you today to confirm how to move forward!
Top Rated
Our Partner
Best Professional Installation
- Custom Window Treatments: Blinds, Shades, Shutters & Drapery
- Wide Variety of Colors, Materials & Textures
- Free In-home Consultation w/ Window Designer
- Limited Lifetime Product Warranty