We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. Learn more
  1. Home
  2. Blinds
  3. American Blinds Review

Americanblinds.com Review


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
23 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Based in Houston, American Blinds is an online company that focuses on custom blinds, shades, shutters and draperies. The company has an A+ rating with the Better Business Bureau and over 60 years of experience in the industry.
 
VISIT SITE

How is American Blinds rated?

Breakdown

0.0/5
Inventory
0.0/5
Services
4.5/5
Pricing
0.0/5
Warranties and Return Policies
4.8/5
Customer Service
0.0/5
Shipping

Overall Rating: 4.6 / 5 (Excellent)

American Blinds offers almost all blinds and window treatment options on the market, including blinds, shades, shutters, draperies, outdoor shades, skylight shades, and more. They also offer these products in many different materials and with the option to customize them with features like cordless, motorized, blackout, light filtering, and others. The company has an excellent rating (A+) on the Better Business Bureau and takes the time to respond to consumers' reviews. They also offer online support through how to guides, instructional videos, and even live chatting.

American Blinds Products & Services

Products & Services - 5 / 5

American Blinds has a versatile selection of blinds, shades, shutters, and drapes. They carry top of the industry brands and offer many options of materials and features, such as cordless, child-safer, and motorized features. Some of the additional items they offer include: verticals, draperies, outdoor shades, and skylight shades among others. Although they do not offer installation, they can help you find an installer around you with a feature on their website that uses your zip code. Depending on which type of blinds you choose, American Blinds gives you a best estimate of how long it will take for your blinds to be manufactured and shipped from the factory.
Types of Blinds
Wood Blinds
Faux Wood Blinds
Mini Blinds
Vinyl Blinds
Fabric Blinds
Vertical Blinds
Types of Shades
Cellular Shades/Honeycomb
Roller Shades
Solar Shades
Bamboo/Woven Wood Shades
Roman Shades
Sheer Shades
Dual Sheer Shades
Pleated Shades
Additional Items
Custom Draperies
Outdoor Shades
Skylight Shades
Vertical Cellular Shades
Sheer Vertical Shades
Panel Track Blinds
Drapery Hardware
Wood Shutters
Faux Wood Shutters
Installation
Yes
Child Safety Options
Yes
Guaranteed Fit
Yes

American Blinds Pricing

Pricing - 4.5 / 5

American Blinds offers competitive prices. The company requently offers limited-time promotions such as offering up to 40% off its collection.

Just as its selection varies widely, so do window furnishing costs. cost. Price largely depends on the type of window covering you want (mini blinds, cellular shades, shutters, etc); which features you want on your window coverings (cordless, motorized, etc.); what type of material you want them to be made of (blackout material, light filtering, etc.) and also varies based on the size of your window American Blinds offers up to 10 free sample swatches and even has preselected "customer favorites" packages so you don't have to spend time selecting. They offer free shipping and a satisfaction guarantee.
Free Samples
Yes
Free Shipping
Yes
Satisfaction Guarantee
Yes

Warranty Information

American Blinds offers a product warranty on products properly installed and with proof of purchase on top of any warranty provided by manufacturers of products sold under brand names. This warranty on products covers materials and operating mechanisms (including cords and ladders) for 3 years, and manufacturer defects and shipping damage if reported within 14 calendar days.

American Blinds Customer Service

Customer Service - 4.8 / 5

American Blinds does well in the customer support department. They have an A+ rating on the Better Business Bureau. Although they have 7 negative reviews on the BBB website, it's important to note that this is a very low number when compared to the amount of customers this company services and it's also important to note that the company takes the time to respond to customers' reviews and tries to solve their issues. For customer self-help, the company offers how-to guides including: how to install, how to measure, find an installer, child safety, and a video gallery. The company also offers customer support through phone, email, and live chat.
BBB Rating
A+
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
7
Date Collected
2018-07-31
Customer Support
Phone
Email
Live Chat
How to Guides
Video Support

Company Profile

Full Name
Americanblinds.com
Company Website
https://www.americanblinds.com/
Headquarters
1302 Waugh Drive, #943, Houston, TX, 7701

Our Comments Policy  |  How to Write an Effective Comment

Leave a comment for Americanblinds.com
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

23 Customer Comments & Reviews

Loading Reviews ...
Annette M
6/17/2021
American Blinds overcharged me. I ordered eight blinds in one order during a buy one get one free sale. Instead of doing a cascading system of higher priced items being the partner with the next lower priced blind, they charged for all of the most expensive blinds and then gave me the the rest of the least expensive as the "free" blinds. If I had broken the order up into four different orders of pairs of blinds with this approach, I would have saved over $140 for the order. This doesn't make sense nor is it good business practice, nor is it spelled out anywhere about the way the sale is supposed to work. The cascading approach to buy one get one free is the standard way any other... Read More

Social T  
Official Response

Company Rep of Americanblinds.com
Hello Annette, Thank you for taking the time to share about your experience with AmericanBlinds. I am so sorry the BOGO sale was confusing. I wish this was not your experience with us. I have reached out via phone and email, and I look forward to assisting further! -- Tami
xiaoen311
3/29/2021
I ordered 5 blinds for my windows and 1 vert for my slider. The website is very vague and doesn't ask some questions that are important. I received 3 different lengths on the rods, some 12" long, 1 that was 30" and another 40" long. The website doesn't ask me how long I wanted them or that I even had an option. Also the blinds are getting mounting inside the window frame but they sent the long mounts for the valance and I needed the short mounts. After calling customer service they said the short mounts are recalled due to child safety? Still don't under stand that one.

Social T  
Official Response

Company Rep of Americanblinds.com
Hi, I'm so sorry for our delayed response here! I was unable to locate your order in our system with the details provided but I'm happy to look into this further and help anyway I can! Please send us an email at SocialCare@AmericanBlinds.com - we're happy to help! -- American Blinds Social Care Team
chasintails2402
12/14/2020
I really wish I could give 20 stars!!!!! We have been ordering from American Blinds for years, from Arizona to Colorado to Texas and they have never let us down! They have fantastic products, selection and prices! This morning we placed another order and Ms. Rose Burns helped us, wow...not only was she knowledgeable and professional she was so personable! She sourced out a color to match our previous blinds and sent us a perfect picture of the comparisons, she was spot on! Thank you Rose and thank you American Blinds we will be back!!!!

Social T  
Official Response

Company Rep of Americanblinds.com
Hello! Thank you for taking the time to review your latest order with us. I am so glad to hear that you had such a good experience with Rose, and that they were able to help you with this project! If you have any questions, please don't hesitate to reach out. We are here to help! - Lauren A.
M
Michael A
12/6/2020
Very cheap quality. I ordered 7 faux wood blinds - there are 4 cords to lift/lower each blind. To get the blind to go up/down equally you have to try and keep all 4 cords together - very hard to due. Side valances are cut too short and valance clips are not strong enough to properly hold up valance. Spoke with customer service and they were supposed to call back - NEVER DID. We left numerous messages for this person and they refused to follow up. I would NEVER purchase from AmericanBlinds again.

M
Michael A
12/6/2020
Very cheap quality. I ordered 7 faux wood blinds - there are 4 cords to lift/lower each blind. To get the blind to go up/down equally you have to try and keep all 4 cords together - very hard to due. Side valances are cut too short and valance clips are not strong enough to properly hold up valance. Spoke with customer service and they were supposed to call back - NEVER DID. We left numerous messages for this person and they refused to follow up. I would NEVER purchase from AmericanBlinds again.

S
Social T  
Official Response

Company Rep of Americanblinds.com
Hi Michael! Thank you for taking the time to review us. I am truly sorry for the poor experience this lift issue and fit concern has caused, and apologize that you haven't heard back from us just yet. I really would like to help, could you please send me an email at socialcare@americanblinds.com with your order information? Once I have received your email, I'll be happy to look into this for you right away! - Lauren A.
Brian K
9/23/2020
I ordered blackout roller shades from American Blinds was delayed shipment twice (one month each) and was provided with little to no status updates outside of the monthly delay notification. When attempting to call customer service, I had an incredibly frustrating time getting on the phone with a representative. In addition, once I finally received my products yesterday, they did not roll up correctly, the fabric on my valences appears to be frayed/stained, and were poorly packaged with little to no cushioning to protect my purchase. I am extremely disappointed with my experience through American Blinds - especially after receiving a recommendation from another customer. I spent a lot of... Read More

Social T  
Official Response

Company Rep of Americanblinds.com
Hi Brian, Thank you for your review! I am so sorry to hear that you had such a poor experience due to these long wait and I apologize that your order arrived damaged and with these quality concerns. I would like to help get this fixed for you, can you please send me an email at socialcare@americanblinds.com with your order information? Once I hear from you I can look into this right away! -- Wendy A., Americanblinds.com Social Care Team
J
Joan C
8/24/2020
WARNING TO ALL.....DO NOT PURCHASE BLINDS FROM THIS COMPANY. They deceptively call themselves American Blinds but all of their products are manufactured and shipped from Hong Kong. Customer service is non-existent. It takes hours to contact them. You are either put on hold for HOURS or can leave your number and they are supposed to call you back HOURS later. They blame everything on COVID but yet their reps are working from home so it is likely just another deceptive way to trick you. When I finally received the blind 8 weeks later I couldn’t believe it. The quality of the blind was awful. It was flimsy, poorly constructed and put together with staples and plastic. The shade is... Read More

S
Social T  
Official Response

Company Rep of Americanblinds.com
Hi Joan! I'm so sorry to hear you had such a frustrating experience while trying to connect with us by phone, and for these quality issues on your order! I can certainly understand your concern, and I would like to look into this for you so that I can get this taken care of for you as soon as possible, could you send us an email at SocialCare@americanblinds.com with your order information, please? Once received I can look into this right away. I look forward to hearing from you! - Lauren A, Americanblinds.com Social Care Team
sm80422
8/17/2020
This company has stopped accepting phone calls for any customer service. I have an issue with one of their blinds and need to speak with them, but the message when you dial the customer service number is that due to COVID they aren’t taking any customer service phone calls today. I hav called them for 3 days now and the same message is given. This is really frustrating and phone service shouldn’t be affected by COVID. I would not recommend using this company for your blind order.

Social T  
Official Response

Company Rep of Americanblinds.com
Hi, I'm so sorry you had such a frustrating experience getting through! I'm happy to look into this and help! Please send me a message at socialcare@americanblinds.com and I'll work to turn this around for you! -- Katherine R, American Blinds Social Care Team
Gena F
8/12/2020
Blinds were ordered for 1 bedroom window June 29 with a delivery date in 4 weeks. 7 weeks later, Aug 12, blinds are still "being made" according to the website. I cannot get a real person on the phone. New delivery date 2 months after order of Sept 3. according to website. Is someone walking them to my house from halfway around the world? I don't believe anything this company says.

Social T  
Official Response

Company Rep of Americanblinds.com
Hi Gena, I am very sorry for the delay on this order. I completely understand your disappointment here.This definitely isn't normal and I wish it was not your experience with us. I apologize too that it is so difficult to get through to our service team, I have reached out to your email on file to assist further! -- American Blinds.com Social Care Team
D
Darren B
6/5/2020
I ordered Levolor plantation shutters from American Blinds and received them very timely. When we hung the shutters, they STUNK. So bad it makes us nauseous and headaches. I called them and they said to clean them with soap and water. I cleaned them every way I could and they still stink. Called American Blinds back and they had Levolor remake the shutters. I received them today (took 3 weeks, not expedited as requested) and they only remade 2 of the 3. Called again, and their response is we will make the 3rd and send to you. No offer of refund for the goof-up or try to make anything better. GO SOMEWHERE ELSE TO BUY YOUR PRODUCT

S
Social T  
Official Response

Company Rep of Americanblinds.com
Hi Darren, I'm so sorry you've had this experience! I'm happy to look into this and help anyway I can. Please send me a message at SocialCare@AmericanBlinds.com and I'll look into this further with a supervisor! -- Katherine R, American Blinds Social Care Team
Top Rated
Our Partner
SAVE 45% Sitewide + 5% Stackable
Promo Code: SUPER
5% Stackable Promo Code: HOTFIVE
  • Wide selection of customizable blinds, shutters, shades, and draperies
  • Free shipping
  • Up to 10 free sample swatches
  • Satisfaction guarantee
  • Product warranty
  • Instructional videos and how-to guides
READ FULL REVIEW >
VISIT SITE

Related to Blinds

Top Articles