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Americanblinds.com Review


ConsumersAdvocate.org Rating: 4.6 / 5 (Excellent)
23 Customer Comments & Reviews - see all comments
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Based in Houston, American Blinds is an online company that focuses on custom blinds, shades, shutters and draperies. The company has an A+ rating with the Better Business Bureau and over 60 years of experience in the industry.
 
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How is American Blinds rated?

Breakdown

0.0/5
Inventory
0.0/5
Services
4.5/5
Pricing
0.0/5
Warranties and Return Policies
4.8/5
Customer Service
0.0/5
Shipping

Overall Rating: 4.6 / 5 (Excellent)

American Blinds offers almost all blinds and window treatment options on the market, including blinds, shades, shutters, draperies, outdoor shades, skylight shades, and more. They also offer these products in many different materials and with the option to customize them with features like cordless, motorized, blackout, light filtering, and others. The company has an excellent rating (A+) on the Better Business Bureau and takes the time to respond to consumers' reviews. They also offer online support through how to guides, instructional videos, and even live chatting.

American Blinds Products & Services

Products & Services - 5 / 5

American Blinds has a versatile selection of blinds, shades, shutters, and drapes. They carry top of the industry brands and offer many options of materials and features, such as cordless, child-safer, and motorized features. Some of the additional items they offer include: verticals, draperies, outdoor shades, and skylight shades among others. Although they do not offer installation, they can help you find an installer around you with a feature on their website that uses your zip code. Depending on which type of blinds you choose, American Blinds gives you a best estimate of how long it will take for your blinds to be manufactured and shipped from the factory.
Types of Blinds
Wood Blinds
Faux Wood Blinds
Mini Blinds
Vinyl Blinds
Fabric Blinds
Vertical Blinds
Types of Shades
Cellular Shades/Honeycomb
Roller Shades
Solar Shades
Bamboo/Woven Wood Shades
Roman Shades
Sheer Shades
Dual Sheer Shades
Pleated Shades
Additional Items
Custom Draperies
Outdoor Shades
Skylight Shades
Vertical Cellular Shades
Sheer Vertical Shades
Panel Track Blinds
Drapery Hardware
Wood Shutters
Faux Wood Shutters
Installation
Yes
Child Safety Options
Yes
Guaranteed Fit
Yes

American Blinds Pricing

Pricing - 4.5 / 5

American Blinds offers competitive prices. The company requently offers limited-time promotions such as offering up to 40% off its collection.

Just as its selection varies widely, so do window furnishing costs. cost. Price largely depends on the type of window covering you want (mini blinds, cellular shades, shutters, etc); which features you want on your window coverings (cordless, motorized, etc.); what type of material you want them to be made of (blackout material, light filtering, etc.) and also varies based on the size of your window American Blinds offers up to 10 free sample swatches and even has preselected "customer favorites" packages so you don't have to spend time selecting. They offer free shipping and a satisfaction guarantee.
Free Samples
Yes
Free Shipping
Yes
Satisfaction Guarantee
Yes

Warranty Information

American Blinds offers a product warranty on products properly installed and with proof of purchase on top of any warranty provided by manufacturers of products sold under brand names. This warranty on products covers materials and operating mechanisms (including cords and ladders) for 3 years, and manufacturer defects and shipping damage if reported within 14 calendar days.

American Blinds Customer Service

Customer Service - 4.8 / 5

American Blinds does well in the customer support department. They have an A+ rating on the Better Business Bureau. Although they have 7 negative reviews on the BBB website, it's important to note that this is a very low number when compared to the amount of customers this company services and it's also important to note that the company takes the time to respond to customers' reviews and tries to solve their issues. For customer self-help, the company offers how-to guides including: how to install, how to measure, find an installer, child safety, and a video gallery. The company also offers customer support through phone, email, and live chat.
BBB Rating
A+
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
7
Date Collected
2018-07-31
Customer Support
Phone
Email
Live Chat
How to Guides
Video Support

Company Profile

Full Name
Americanblinds.com
Company Website
https://www.americanblinds.com/
Headquarters
1302 Waugh Drive, #943, Houston, TX, 7701

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23 Customer Comments & Reviews

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Susanne H
2/24/2020
We placed an order for sliding panel covers for our sliders. We followed the exact measuring instructions. The order arrived on January 26, 2020 and we hung them up on January 29, 2020, we found that they were way too narrow for our sliders. Inside mount, there are gaps on each side, 1.5" and 1 3/4", they looked terrible. On January 29, 2020, we contacted customer service and after a long conversation, remeasuring everything and sending photos, they shipped a replacement order to us. The replacement order arrived on February 8, 2020, and we attempted to hang them on February 23, 2020, they were the same exact size as the original order. I called customer service again on February 23,... Read More

S
Social T  
Official Response

Company Rep of Americanblinds.com
Hi Susanne, I'm so sorry you've had such a frustrating experience. I believe I have your order details and see we may have received different information regarding your top measurement. For verticals (inside mount) we always ask for the top measurement of your window frame and the factory will take a small inside mount deduction from this. For more information on measuring for verticals, click here: https://media.americanblinds.com/pdfs/measure-instructions_vertical-blinds01.pdf. I'd like to look into this further with my supervisor, confirm the top measurement of your window frame, and help any way I can to help make this right for you. Please send me an email at SocialCare@Americanblinds.com and I'll look into this further! If you have any questions please feel free to ask - I'm here to help! -- Katherine R, American Blinds Social Care Team
A
Allen
1/20/2020
We ordered a second set of blinds after dropping almost 1K on a first set of blinds for out entire house. Thinking they would be as great as the first we jumped right in. Well, shame on us. We ordered two sets of 2" wood blinds Legacy collection in Golden Oak. There is nothing golden about this stain. It is red, real red and actually looks nothing like the picture on the website. Needless to say, red is not a color we wanted or needed but according to Customer service we are stuck with them. We chose American Blinds based on selection and pricing and I have to say that is about it. Their customer service is horrible and they basically said tough crap, they are yours. Well, yes they are... Read More

S
Social T  
Official Response

Company Rep of Americanblinds.com
Hi Allen, I'm so sorry you've had such a frustrating experience! I'd love to look into this further and help! Please send me a message at SocialCare@americanblinds.com and I'll do all I can to turn this around for you! -- Katherine R, American Blinds Social Care Team
Karolyn K
11/13/2019
I chose American Blinds based on their customer service rating, pricing, and the process of eliminating other companies. I asked that the top down/bottom up cord be placed on the right side because my bedroom is so small that trying to use the mechanism on the left would require that I stand on the bed which is awkward but also impossible for me as I am 58. I was told that this could be done, with "both cords" being on the right for the one of two shades--the one going directly over my bed, but when the blinds arrived, the top down/bottom up was placed in its standard "left" position. I couldn't wait to get two more made--we hung both shades just in time before the first snow fell... Read More

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