IntegraScan Background Checks Review


Rating: 7 / 10 (Very good)
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IntegraScan is a background check company owned by Background Information Group, LLC that offers background screenings for employers and landlords. Among the records they check are state and federal criminal records, address history, and driving records.

How is IntegraScan rated?

Breakdown

7/10
Company Reputation
7/10
Screening
7/10
Pricing
7/10
Customer Service

Overall Rating: 7 / 10 (Very good)

Though IntegraScan offers many standard searches, such as federal and state criminal records search and identity verification, their patchy reputation and limited pricing plans knock them to the bottom of our list. Consumers should look for a background screening company that offer the kinds of checks and verifications they truly need to fulfill their employment needs.

IntegraScan Screening Details

Screening - 7 / 10

IntegraScan offers several searches that are standard for the industry, such as federal and state criminal records, name check, and address history. IntegraScan will also verify professional licenses and are able to prepare tenant credit reports. Additionally, they offer a search for possible roommates, neighbors and "associates," but it is unclear where this information is retrieved from or how trustworthy it is.
Legal Records
Federal/State Criminal
Civil Actions
Bankruptcy
Marriage and Divorce
Other Records
Medical/Mental Health Records
Credit Check
Education & Employment Verification
Past Addresses
Social Security # Verification

Sample Background Check Report

Sample Report

Customizable Results

Results can't be customized

IntegraScan Company Reputation

Company Reputation - 7 / 10

IntegraScan has an A+ rating from the Better Business Bureau. However, the only customer feedback in their profile is a single complaint from 2015, from a customer who was charged for a report that was never received. Ultimately, the customer received a refund. Additionally, a class action lawsuit was filed in 2012 which alleged that IntegraScan had violated the Fair Credit Reporting Act (FCRA) by reporting on expunged or sealed criminal records and refusing to provide consumers with a copy of their reports after a dispute. The lawsuit was dismissed on a technicality and was never discussed on its merits, so there is no way to say whether the claims are fact-based. However, potential customers are advised to tread carefully. Online reviews posted elsewhere echo the sentiments contained in the lawsuit. As of February 1, 2017, IntegraScan claims to be FCRA-compliant. However, they also say they keep results confidential from the subject. It is unclear what they mean by this, since the FCRA requires employers to provide candidates a copy of the background check if the employer takes adverse action against the applicant.

Key Reputational Facts

BBB Rating
A+
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
0
Date Collected
2018-02-01

Certifications & Actions

Classified by FCRA as Consumer Reporting Agency
Yes
NAPBS Accredited
No

IntegraScan Pricing

Pricing - 7 / 10

IntegraScan offers three background check options, but since the first two only search criminal records for either a specific state or nationwide, the only one that is truly useful for businesses looking to fully check their applicants' backgrounds is the most expensive one. It includes many checks and searches, but some of them are rather irrelevant for an employment check, such as a list of neighbors or a property ownership search. Additionally, customers don't have the option to customize their results by removing searches they don't need.
Free Report
No
Plan 1 Name
Statewide Criminal Background Check
Plan 1 Monthly Price
$18.95
Plan 2 Name
National Criminal Background Check
Plan 2 Price
$28.95
Plan 3 Name
Detailed Background Check
Plan 3 Price
$49.95

IntegraScan Customer Service

Customer Service - 7 / 10

IntegraScan provides a customer service number on their website, but representatives are always busy and they claim to only attend to customer service inquiries by email. Unlike other companies, they don't provide FCRA compliance assistance.
24/7 Hotline
No
Customer Service Hours
Weekdays, 8 am–6 pm, ET
Contact Method
Email
Mobile App
No
FCRA Compliance Assistance
No

Company Profile

Full Name
IntegraScan Background Checks
Company Website
Headquarters
6 West Main Street, Fredonia, NY, 14063

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