BeenVerified Background Checks Review


Rating: 8.1 / 10 (Excellent)
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Founded in 2007 and based in New York City, BeenVerified is a company that provides public information in an easy, affordable, and fast format. To date the company has served more than 100,000 people, providing them with consolidated public data from multiple sources. BeenVerified offers subscription services where customers can have access to a set amount of background checks per month depending on their selected plan.

How is BeenVerified rated?

Breakdown

8/10
Company Reputation
8/10
Screening
8/10
Pricing
9/10
Customer Service

Overall Rating: 8.1 / 10 (Excellent)

BeenVerified is a good choice for background checks because the company provides a thorough check and goes above and beyond in the mobile app department, allowing customers unprecedented access to their services when they are away from their desktop. The company offers subscription plans that are definitely geared more toward those needing multiple reports in a set space of time, so they aren't the most cost effective choice for individual consumers wanting to do just a search or two.

BeenVerified is not classified as a consumer reporting agency by the FCRA. This means there are certain stipulations those using its services must abide by. BeenVerified's services cannot be used by potential employers or landlords to make decisions. The company is very up front about this, and offers details instructions on what their services can and cannot be used for.

BeenVerified Screening Details

Screening - 8 / 10

BeenVerified offers mostly standard fare when it comes to screening options for background checks. The company provides you with a comprehensive federal and state criminal records, as well as litigation history, bankruptcies, education and employment verification, former addresses, etc. One area of screening BeenVerified does stand out is with their "court runner" feature. At an additional cost, usually around $20 plus court processing costs, BeenVerified will send an actual person to county courts to search records that have not been digitized. This would be of particular interest to those searching for older or more esoteric information on their search subject.
Legal Records
Federal/State Criminal
Civil Actions
Bankruptcy
Sex Offender Registry
Driving Record
Marriage and Divorce
Other Records
Social Media
Education & Employment Verification
Past Addresses

Customizable Results

BeenVerified offers one type of full report for the price and does not let you cherry pick or customize results.

BeenVerified Company Reputation

Company Reputation - 8 / 10

BeenVerified has a B+ with the BBB and more than its fair share of customer complaints online. Most complaints center around customers being charged without their consent after a free trial. To remedy the situation, the company appears to no longer offer a free trial and currently provides a simple and straightforward subscription plan. It must be said that BeenVerified has diligently addressed most complaints across the main online review websites and provided customers with explanations and avenues for resolution, which isn't necessarily the norm in the online background check marketplace.

Key Reputational Facts

Year Founded
2008
BBB Rating
B+
Number of BBB Positive Reviews
1
Number of BBB Negative Reviews
35
Date Collected
2018-01-31

Certifications & Actions

Classified by FCRA as Consumer Reporting Agency
No
NAPBS Accredited
No

Consumer Litigation and Regulatory Actions

In 2012 there was a complaint lodged with the FTC alleging BeenVerified did not remove customers who signed up for their "opt out" feature.

BeenVerified Pricing

Pricing - 8 / 10

BeenVerified offers a monthly subscription model that is best all around for those needing multiple reports. The one month membership gets you a maximum of 100 individual background checks for only $22.86, which is a great value. If, however, you are looking for a single report it would be best to go with a provider that offers that option. BeenVerified's monthly subscription for 3 and 6 month periods gets more inexpensive still, making the company a great and cheap option for those requiring the facility of consistent, multiple reports for a given period of time. BeenVerified also offers great and flexible volume pricing too.
Free Report
No
Monthly Subscription
Yes
Plan 1 Name
1 Month Membership
Plan 1 Monthly Price
$22.86
Plan 2 Name
3 Month Membership
Plan 2 Price
$14.86
Annual Subscription
No
Volume Pricing
BeenVerified has a volume plan structured around business use called Know Thy Customer. Along with a $1, 7-day trial period, the company offers a $99 monthly subscription that offers 300 background reports, and a $299 monthly subscription that gives access to 1,000 reports. There is also a customizable plan.

BeenVerified Customer Service

Customer Service - 8.5 / 10

BeenVerified gets great marks for customer service. This is mainly because of their free apps for iPhones, iPads and Android devices. The company makes it incredibly easy and quick to access its content over these mobile devices, which allow you to search people, phone numbers, email addresses and property records, as well as save reports to access them at any time. Live customer assistance is also available 7 days a week via telephone and email. Clients generally praise BeenVerified's responsiveness and politeness of staff.
24/7 Hotline
No
Customer Service Hours
Monday–Friday 8 am–10 pm EST, Saturday–Sunday 10 am–8 pm EST
Contact Method
Phone
Email
Mobile App
Yes
FCRA Compliance Assistance
No

Company Profile

Full Name
BeenVerified Background Checks
Company Website
Headquarters
48 W 38th Street, New York, NY, 10018

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