TruthFinder Background Checks Review


Rating: 7.5 / 10 (Very good)
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Founded in 2015 and based in California, TruthFinder provides online background checks with a customer subscription service. The company has an A+ with the BBB. TruthFinder is not FCRA-compliant so cannot be used to screen employees or tenants, or verify eligibility for credit or insurance among other things. TruthFinder can be used to conduct detailed personal background checks on people like neighbors, friends and relatives, former classmates, etc.

How is TruthFinder rated?

Breakdown

9/10
Company Reputation
7/10
Screening
7/10
Pricing
7/10
Customer Service

Overall Rating: 7.5 / 10 (Very good)

The standout factor about TruthFinder is the fact they give you unlimited reports during your subscription. The company's background check output is fairly standard, but they offer more value than other similar sites because of this detail. Pricing is slightly below average overall. TruthFinder's social media search component is more detailed than its competition's as well. There is a bit of negative customer sentiment, but it seems to center around not understanding the information provided under each plan as described on the website.

TruthFinder Screening Details

Screening - 7 / 10

TruthFinder's screening is pretty much typical of modern online background check sites. There is little difference in terms of what they offer. The usual public records, i.e. federal and state criminal, litigation, driving records, personal identity and education verification, are all represented. As such, it is a great resource for light research. TruthFinder can be used for checking out new neighbors, relationships, or friends, online sellers, or even possible sex offenders that may be living in your area. Additionally, TruthFinder has a stronger social media search than most.
Legal Records
Federal/State Criminal
Civil Actions
Bankruptcy
Sex Offender Registry
Driving Record
Other Records
Social Media
Education & Employment Verification
Past Addresses

Customizable Results

TruthFinder offers a limited free report and a more detailed report with its monthly subscriptions. These reports are defined by the company and not customizable.

TruthFinder Company Reputation

Company Reputation - 9 / 10

Although TruthFinder has an A+ accreditation with the BBB, the company has been the subject of numerous negative reviews with the organization. However, TruthFinder has endeavored to address them in order to provide avenues of resolution for their clients. The company does not appear to have any regulatory actions or litigation against them.

Key Reputational Facts

Year Founded
2015
BBB Rating
A+
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
153
Trust Pilot Rating
4.9 out of 10
Verified Contact Info
Yes
Date Collected
2018-02-01

Certifications & Actions

Classified by FCRA as Consumer Reporting Agency
No
NAPBS Accredited
No

TruthFinder Pricing

Pricing - 7 / 10

Although by reading TruthFinder's landing page you'd think the company offers a free report, the truth is that it is only a snapshot with very little information. In order to see more detailed information you will have to provide a credit card and go with a subscription plan. You must also expressly cancel your subscription or else it will automatically renew at the end of the term. Anything beyond the Standard report is considered Premium and will be subject to extra charge as well.

However, the good news is, although TruthFinder's prices are pretty much in line with other non-FCRA-compliant background check sites, the company offers unlimited reports during the time you are subscribed. This makes them the best value, especially for individuals and companies requiring access to multiple reports over a set period of time.
Free Report
Yes
Monthly Subscription
Yes
Plan 1 Name
1 Month Membership
Plan 1 Monthly Price
$30.00
Plan 2 Name
3 Month Membership
Plan 2 Price
$26.00

Contents of Free Report

Blurred out photo
Age
Previous cities of residence
Possible relatives and friends
Social media accounts
Phone number hints

TruthFinder Customer Service

Customer Service - 7 / 10

In terms of customer service, TruthFinder stands out from similarly prices offerings by providing 24/7 assistance. This can be accessed by calling the company at 800-699-8081. Additionally, TruthFinder has a mobile app that is intuitive and easy to use. Generally negative customer sentiment seems to center around not understanding the company's Premium plan with more information costs extra even though this is clearly described on their website.
24/7 Hotline
Yes
Customer Service Hours
24/7
Contact Method
Phone
Email
Mobile App
Yes
FCRA Compliance Assistance
No

Company Profile

Full Name
TruthFinder Background Checks
Company Website
Headquarters
2534 State St #473, San Diego, CA, 92101

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