HireRight Background Checks Review
ConsumersAdvocate.org Rating: 7 / 10 (Very good)
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How is HireRight rated?
Overall Rating: 7 / 10 (Very good)
HireRight Screening Details
Screening - 7 / 10
Sex Offender Registry
Global Watch List
Marriage and Divorce
Education & Employment Verification
- Drug Screening
HireRight Company Reputation
Company Reputation - 7 / 10
Perhaps to some extent this is a product of the company's enormous size, since larger companies have more customers and therefore are exposed to larger risks from errors. However, the portrait that emerges from these legal actions is of a company that has had substantial problems in ensuring the accuracy of its background reports and in complying with the consumer rights provisions of the FCRA.
More disturbingly, the company has defended itself in claims that it provided grossly inaccurate and defamatory information on people by arguing that it had no responsibility to pay damages when those people were fired from their positions on the basis of the inaccurate information. The company argued that it was just a harmless "middleman," since it did not fire those employees itself. This argument is, at its core, a claim that the company does not stand behind the accuracy of its background screenings.
Although the company has been reorganized somewhat since the 2015 bankruptcy of its parent company, Altegrity, its history of serious errors and violations of the FCRA is only a few years behind it. It's not clear whether HireRight has taken steps to improve its compliance with the FCRA and the accuracy of its reports. The company's reputation at this point is questionable at best.
Key Reputational Facts
|Number of BBB Positive Reviews|
|Number of BBB Negative Reviews|
|Verified Contact Info|
Certifications & Actions
|Classified by FCRA as Consumer Reporting Agency|
Pricing - 7 / 10
HireRight Customer Service
Customer Service - 7 / 10
|Customer Service Hours|
|FCRA Compliance Assistance|