backgroundchecks.com Review


Rating: 7.3 / 10 (Very good)
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Headquartered in Dallas, Texas, backgroundchecks.com is a background screening services company. A founding member of the National Association of Professional Background Screeners (NAPBS), they provide employee background checks for businesses nationwide. Among their assets is a large database of criminal conviction records.

How is backgroundchecks.com rated?

Breakdown

7/10
Company Reputation
8/10
Screening
8/10
Pricing
7/10
Customer Service

Overall Rating: 7.3 / 10 (Very good)

With a wide range of screening products and the largest criminal conviction record database in the US, backgroundchecks.com is a good option for performing employment background checks. Their volume pricing makes sense for large companies who have to screen many candidates. However, their spotty accuracy record, as evidenced by the Consumer Financial Protection Board's 2015 judgment, should give consumers pause about using their services.

backgroundchecks.com Screening Details

Screening - 7.5 / 10

Backgroundchecks.com offers a variety of business and personal products. On the personal side, individuals can run a national criminal background check on themselves, as well as obtain a copy of their driving record. This is useful for people who want to know what information will be disclosed by a background check.

On the business side, employers can start by requesting a criminal database check that searches multiple jurisdictions. The company claims that they have the largest criminal conviction database in the country. It also includes an identity check that verifies that the subject's name matches the social security number provided. Employers can then search county, state, and federal courthouse records. Additional screenings and verifications are available, which range from driving records to education verification to drug testing services. This is a very complete suite of products that will help employers have the broadest scope of information on their applicants possible.
Legal Records
Federal/State Criminal
Civil Actions
Bankruptcy
Sex Offender Registry
Global Watch List
Driving Record
Other Records
Credit Check
Education & Employment Verification
Past Addresses
Social Security # Verification

Additional Services

  • Drug Screening

Customizable Results

Customers can add supplementary screenings to the basic criminal background check for an additional cost.

backgroundchecks.com Company Reputation

Company Reputation - 7 / 10

Backgroundchecks.com is an accredited business with the Better Business Bureau since 2014 and boasts an A+ rating. There are few customer reviews, but a number of complaints. Generally, consumers protest that the company takes too long to return some reports and that they include inaccurate information. In fact, regulatory action was taken against them in 2015. Customers should take this into consideration when thinking about hiring their services, as the information contained in the reports may not be entirely accurate.

Key Reputational Facts

Year Founded
1999
BBB Rating
A+
Number of BBB Positive Reviews
1
Number of BBB Negative Reviews
5
Date Collected
2018-01-30

Certifications & Actions

Classified by FCRA as Consumer Reporting Agency
Yes
NAPBS Accredited
No

Consumer Litigation and Regulatory Actions

In 2015, regulatory action was taken against backgroundchecks.com—then called e-Background-checks.com—by the Consumer Financial Protection Bureau (CFPB) for not taking reasonable action to make sure the information in their reports was correct and for including prohibited information. The company and its affiliate General Information Services were made to pay $10.5 million in damages to affected consumers. It appears that the company subsequently changed their name to their current one.

backgroundchecks.com Pricing

Pricing - 7.5 / 10

Backgroundchecks.com has several pricing options for business clients. A single basic search costs $29.95, but there are discounts available for customers who buy several searches. Customers can buy a package of 25 searches for $375, which means a savings of 50% when compared to buying individual reports. For large companies that do more than fifty checks every month, there is special pricing available. This type of volume pricing is useful for companies that are recruiting several employees at once.

For customers who want to search more than the basic criminal search, there are three other types of searches available, Good, Better, and Premium. These searches bundle additional criminal screenings. The Better and Good options are also advertised as returning results within one to three business days.
Free Report
No
One Time Report Charge
$29.95
Monthly Subscription
Yes
Plan 1 Name
Good
Plan 1 Monthly Price
$33.45
Plan 2 Name
Better
Plan 2 Price
$45.45
Plan 3 Name
Premium
Plan 3 Price
$56.45
Volume Pricing
Discounted pricing for 3, 5, 10, and 25 searches. Undisclosed pricing for larger companies who do 50+ searches in a month.

backgroundchecks.com Customer Service

Customer Service - 7 / 10

Backgroundchecks.com has a customer service number with rather limited business hours. Customers can contact the company through phone or email. While they do not provide direct FCRA compliance assistance, they do have a Learning Center on the website with information about the FCRA and other screening-related topics. They also have a blog where they post news about recruitment and background checks.
24/7 Hotline
No
Customer Service Hours
Weekdays, 7:30 AM–5:30 PM, CT
Contact Method
Phone
Email
Mobile App
No
FCRA Compliance Assistance
No

Company Profile

Full Name
backgroundchecks.com
Company Website
Headquarters
12770 Coit Road, Dallas, TX, 75251
Mailing Address
12770 Coit Road, Dallas, TX, 75251

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