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- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor
Sears Appliance Repair Review
ConsumersAdvocate.org
119 Customer Comments & Reviews - see all comments
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Sears is a leading US retailer and chain of department stores based in Hoffman Estates, Illinois. The company's home service branch provides solutions such as appliance repair, interior and exterior upgrades, routine maintenance & tune ups, among other services. Sears has performed millions of appliance repairs on refrigerators, washers, dryers, ranges and more.
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119 Customer Comments & Reviews
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This company sucks!!
i called to get a repair on my refrigerator , they were 2 weeks out. told them I would check elsewhere, she went ahead and made an appt for me anyway. Took me 3 days and holding on the line for over an hour just to cancel!!
never use them!!!
OMG these crooks, I had a service guy out March 23 2024 to check my Kenmore Elite Fridge which cost $120. The fridge needs a LG compressor replaced per service. We decided to repair the cost was $609.87. I paid the technician on the spot they were shipping parts. The follow up appt was scheduled for April 1st 2024 between 8-5pm well I had a text at 6.30am saying repair appt was confirmed and guess who never showed. Waited til 6.30pm called 3 times during day to get an estimated time for tech arrival - nothing. They said the computer systems had been down since Friday, haha - their text message for appt confirmation was a dead end '500 / please try again in awhile', all week now same... Read More
I called the main number for Sears Home Repair. Someone with a 414 (Milwaukee) area code called me for my service. I could only schedule someone on Tuesday. They email me 5 times and text me 10 in the weeks' time I have to wait for someone to come out. They ask you to upload your appliance information, so they have the product on the truck. They show up, (8 to 5 is your appointment time), it was 4:20 p.m. when they finally arrived. He proceeds to take my dryer apart (after uploading a photo of the tag inside of my dryer) and tells me that he doesn't have the "very common part" (his words) on his truck and he cannot fix my dyer until NEXT WEEK THURSDAY. They have to ship the part... Read More
It's going on 3 months now for them to fix my refrigerator.
My refrigerator has been broken down for four months and Sears warranty support is terrible. A service person came out in January 2024 to assess the problem, over two months after the repair was called in. Parts were ordered but were obsolete and the February repair date and parts order were canceled. Fridge is 1.5 years old or 17 months. It is now March 2024 and they tell me they are working on a replacement fridge. I had to purchase a small unit to get by. It was only a few hundred dollars but I needed to keep food cold. When you purchase extended warranty you would expect to be taken care of soon as possible. Not the case, it’s in their time and you’re at their mercy. No one... Read More
Whoever gave this a 4+ review??? We have been waiting three and half months to have our Dryer repaired. Their customer service line is a joke. Trying to get a real live person to speak to takes forever and then they are from the Far East with obviously a script in front of them. They rely on third party venders and good luck with them. The first one didn't speak English and was consistently referring to the manual, the second repair company sent out a decent repair person, but he just left exasperated because after months of waiting they sent the wrong item to repair the appliance.
I took a day off work for a service call for a repair on a Kenmore dryer. I waited all day for the service call and was sent a text saying they have rescheduled my repair for a week later. I called to ask for a service call the next day instead of a week later and a woman from the far east somewhere apologized over and over again but would not schedule me any sooner than a week later. Why would I trust them to show up then? A worthless company...use at your own risk. I would give them a zero (like the service they gave to me) but I can't.
Had service on Samsung refrigerator that needed another part that I paid for by check. Part was never delivered. I have spoken by "chat" to Sears people several times, emailed several times, and have not received refund for part not delivered. It's impossible to actually talk to someone at the parts dept. Only get runaround by email. Terrable company to work with since you can't actually talk to anyone easily. Part still not delivered or money refunded.
Sears is the absolute Worst home appliance warranty service company! My clothes dryer stopped working back in October 2023. Today is Jan 26,2024, I paid $100 service to have the technician out, I was told the part to fix my dryer would arrive within 7-10 days. 1 1/2 months later after many calls I was told the part was back ordered then it was discontinued & I would get a new dryer per the contract. Their technician placed the order. Jan 4,2024 I was relieved when the new dryer came. However, the size ordered was incorrect, it was too large for the space in my condo. Sears said I would be charged 30%(restocking fee) since I refused the dryer or I would be given $400 towards me purchasing a... Read More
Sears is the absolute Worst home appliance warranty service company! My clothes dryer stopped working back in October 2023. Today is Jan 26,2024, I paid $100 service to have the technician out, I was told the part to fix my dryer would arrive within 7-10 days. 1 1/2 months later after many calls I was told the part was back ordered then it was discontinued & I would get a new dryer per the contract. Their technician placed the order. Jan 4,2024 I was relieved when the new dryer came. However, the size ordered was incorrect, it was too large for the space in my condo. Sears said I would be charged 30%(restocking fee) since I refused the dryer or I would be given $400 towards me purchasing a... Read More
Top Rated
- Broad range of home services and home improvement projects
- Network of experienced, licensed and insured, contractors
- 2,200 stores in the U.S., Canada, and Mexico
- Installs and services all brands and equipment models
- Flexible financing for home services
- Minimum one-year warranty on labor