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HostMonster Web Hosting Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
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HostMonster is a web hosting provider based in Orem, Utah. It features shared hosting packages at competitive prices, with a 30-day money back guarantee. Their packages offer free domains for a year, unlimited email, unmetered bandwidth and website space, and SSL certification.
 
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How is HostMonster rated?

Breakdown

4.0/5
Performance
3.5/5
User Experience
4.0/5
Price and Subscription Model
4.0/5
Services Offered

Overall Rating: 3.9 / 5 (Very good)

HostMonster's four shared hosting plans cover a wide variety of needs and experience levels. Its Pro package (most expensive) includes an impressive list of features that other providers generally charge as add-on services. Additionally, although it is a shared hosting plan, this plan has 80% less accounts per server, and so is able to allocate more resources to the individual websites. Their pricing structure is clear and easy to find, without sifting through heaps of fine print. However, there are numerous complaints from users claiming frequent website outages and being unable to find reliable tech support, which brings down their overall rating.

HostMonster Range of Services

Services Offered - 4 / 5

HostMonster provides four competitively-priced shared hosting plans. Their comprehensive Pro package includes many features that are frequently included as premium add-on services by other companies, such as SSL Certification, site backup, and free dedicated IP.

Useful For:

  • Beginners
  • Developers
  • Blogging
  • Graphic Designers/Portfolio
  • Photo/Video

Operating System

  • Linux
Select Features
Unlimited Disk Storage
Unmetered Bandwidth
Unlimited Domains
Automatic Backups
Responsive Images
Dynamic Embeds
Data Transfer
Advertising Credit

Number of Email Accounts

Basic: 5 / Plus: 100 / Prime: Unlimited
Email Features
Webmail Interface
Email Forwarding
POP3 Support
iMAP Support
Autoresponder
Hosting
Shared
VPS
Dedicated
Wordpress
Website Builder
Control Panel
cPanel
Languages
Ruby on Rails
MySQL
Perl
PHP
Python

HostMonster Security Features

Performance - 4 / 5

HostMonster includes security features on all its plans, with the most comprehensive package including features like SSL Certification, anti-spam monitoring and Secure Shell Access.
Security Features
SSL Certification
Anti-Spam Email Monitoring
Password Protected Directories
Yes

HostMonster Price & Subscription Model

Price and Subscription Model - 4 / 5

HostMonster's pricing plan is simple and clearly structured. It has four shared hosting packages: Basic, Plus, Prime and Pro. Their non-introductory rates range from $10.99 through $27.99 based on the 12-month contract. They do not offer month-to-month contracts, and the price for the full yearly contracts must be paid upfront.
Money Back Guarantee
Yes
Free Plan
No
Shared Hosting Introductory Price Range
$4.95 - $6.95
Shared Hosting Standard Plan Price Range
$10.99 - $27.99 (based on 12-month contract)
Plan Term
12, 24 or 36 months
Auto-Renewal
Yes

Subscription Fine Print

"If you cancel within 30 days you receive a full refund on your hosting service only. The money-back guarantee does not apply to most add-on products, such as domains, given the unique nature of their costs. If you cancel within 30 days and your plan includes a free domain, HostMonster will deduct a non-refundable domain fee of 15.99 from your refund. This not only covers our costs, but ensures that you won't lose your domain name. You may transfer it to another registrar or simply point it elsewhere at your convenience. Please note newly registered domains cannot be transferred to another registrar during the first 60 days of the registration period. You retain ownership of your domain until the end of its registration period unless you renew it. HostMonster does not offer any refunds for cancellations that occur after 30 days. ... All Hosting accounts are paid for upfront and in full at sign up. All Setup fees are non-refundable. All accounts canceled in the first 30 Days of service qualify for a *full refund at the monthly rate. *If you cancel within 3 days and you purchased a .com, .net, .biz, .info, .org, and .us domain, you will receive a full refund. Also the domain registration will be released. Domain names can only be cancelled and refunded within 3 days."

HostMonster Customer Experience

User Experience - 3.5 / 5

HostMonster is not accredited with the Better Business Bureau. It has a score of 4.0 on TrustPilot, based on 6 reviews. These and an overview of other rating websites show that HostMonster is getting a large number of complaints involving how often their hosted websites go downm and not being able to get tech support.
Year Founded
1996
Trustpilot Rating
4.0 out of 10
Date Collected
2018-04-06

Support Hours

24/7

Contact Methods

  • Phone
  • Email
  • Chat
  • Online Form

Company Profile

Full Name
HostMonster Web Hosting
Company Website
https://www.hostmonster.com
Headquarters
560 Timpanogos Pkwy, Orem, UT, 84097
Mailing Address
560 Timpanogos Pkwy, Orem, UT, 84097

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