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Safe Step Walk-In Tub Co. Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
11 Customer Comments & Reviews - see all comments
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Safe Step makes walk-in tubs and showers for seniors. Their products combine the luxurious comfort of whirlpool tubs with safety features specially designed to keep their customers secure, without sacrificing a quality bathing experience. They're a BBB-accredited company with an A+ rating.
 
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Safe Step provides walk-in tubs that are specially designed for individuals with limited mobility, offering a safe and affordable bathing experience for their customers nationwide. Safe Step has strategically developed a walk-in tub that allows consumers to enjoy spa-level comfort every day, within the convenience of their own home.

Services and Features

Safe Step’s walk-in tubs are specially designed to meet the needs of the disabled, handicapped, and seniors. They offer a safe and relaxing bath experience with a variety of therapeutic benefits. This helps customers to relieve pain, boost energy, increase mobility, and improve their sleep.

The company has been accredited by a list of associations and is a member of organizations such as the Arthritis Foundation, Family Caregiver Alliance, NAHB, and NAIPC. They have also been recognized by other known alliances like IAMPO, CSA, ICAA, and ASA.

Safe Step's different walk-in tub designs have therapeutic features like Personal Hygiene Bidet, Chromotherapy, MicroSoothe Air Therapy, Aromatherapy, and Hydro Jet Therapy. Their Dual Hydrotherapy Massage System is built to relieve a number of muscle and joint conditions. The company also offers a Lower Back and Seat Heating System that keeps the tub at the perfect temperature as clients bathe.

Their walk-in tub models all feature standard amenities that provide a safe and convenient experience for users. These include anti-scald technology, ADA compliant Delta faucets, E-Z access panels, aluminum frame, and built-in grab bars. Their walk-in tubs also have anti-slip floors and seats, wide doors for easy access, a low step-in setup, “Safe Water” cleaning system, auto-gravity purge jets, and 17” ADA compliant seat.

The company has also incorporated special features for added convenience, such as an easy clean solid-surface, Delta handheld shower head, right- or left-hand door, and no-strength locking handle. These features are all covered by Safe Step’s complete lifetime warranty. Safe Step also offers an interactive walk-in tub with a drop-down menu for customer’s preferred bathing mode.

Customers are guaranteed a quick professional installation with the help of the company’s highly experienced installers. Safe Step also offers discounts and financing options to qualified individuals with approved credit. If they're still deciding, or shopping around, clients can schedule a hassle-free, in-house consultation, as well as a free information kit, simply by filling out some information online.

Types of Walk-In Tubs

Wheelchair-Accessible Tubs

✔

Bariatric Tub

✗

Aero Therapy Tub

✔

Soaker Tub

✔

Hydrotherapy Tub

✔

Combination Walk-In Tubs

✔

Walk-In Tub Features

Low Entry Set-Up

✔

Heated Back Rest

✔

Water Jets

✔

Air Jets

✔

Hand-Held Shower Head

✔

Grab Bars

✔

Tile Flange Water Barrier

✗

Extension Panel

✔

Quick Drain/Auto Drain

✔

Ozone Cleaning System

✔

Neck Rest

✗

Mold Resistant Gel-Coat

✔

Anti-Slip Tub Floor and Seat

✔

Therapeutic Features

Hydrotherapy

✔

Aromatherapy

✔

Chromatherapy

✔

Aerobath Therapy

✔

Customer Support

Free In-Home Consultation

✔

Email

✔

FAQs

✔

Phone

✔

 

Plan Details       

Name of Tub

Price

Warranty

 Interactive Tub

Call for Pricing

Lifetime Warranty – Tub, Door Seal, Faucets, Water Pumps, Heaters & Blowers

 

Return Period

Not Stated

Financing

✔

Discounts

Special discount of up to $1,500 per household and $750 per qualified individual

The Bottom Line - Safe Step Walk-In Tubs

Safe Step is one of our top choices for walk-in tubs due to their large variety of special features and safety options. Additionally, their tubs have a whole host of therapeutic benefits, specifically designed for people with limited mobility. 

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11 Customer Comments & Reviews

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J
Jean
11/26/2023
The cost for our Safe Step Walk-In hybrid tub was $22,000 installed. We purchased in in January 2023. A lot of the features are useless expense such as the lights, the surround sound, the aromatherapy. The door handle is difficult to turn. It would have been good to have been able to try it out before investing that sum. It's very difficult for my tall, mobility impaired husband to get in and close the door. The door swing hits his feet and knees so standing or sitting it's a challenge for him. He's used the tub maybe a half dozen times in 10 months. I am able to use the shower but a standard shower is much easier to use. It was an expensive mistake on our part so that's on... Read More

F
Frank B
11/15/2023
In 2018 I purchased a house with your tub installed. I have never seen such poor workmanship in my life. First of all, the faucets are backwards (i.e. hot is coming out of cold and cold is coming out of hot.) The first time my wife went to use it, she nearly scalded herself because the faucets were not even marked with hot or cold on them. The workmanship for the finishing of the tub is atrocious. I have a 10 year old grandson that could have done a better job of refinishing. None of the mouldings match my original mouldings and there are gaps in transition areas. Unfortunately the original homeowner signed off on the job as acceptable. She was an elderly individual and probably... Read More

sportsmadness0578
3/21/2023
I purchased a safestep on 27 June 2016. The tub worked well until the gromet on the tub door wore down and has to be replaced. The door leaked because of that. Well after that the tub started leaking from the bottom of th door and the gromet was not the issue. That was as of around 2019. Since then, I have had four door replacements with door knobs also, but the leaking still occurs. The technician is confused why this still happens. Well as of today 21 Mar 21, seven days after talking to customer service I have a door in my living room but no technician has come over to install it. I have talked to the Region Manager multiple times explaining my frustration. Nothing has been done to fix... Read More

C
C. M
12/20/2022
Let me tell you about the experience my parents, and by extension, I've had with this company. We got a tub in late March 2022 to help my father with leg pain and have something safe. While our tub was being installed, the installers almost got into a fistfight in the driveway. My mother was close to calling the cops. They finally finished, and some drywall needed to be fixed, which Safe Step said they would cover. Great! It was so uncomfortable. The first bath, well... it didn't drain quickly. In fact, it took over 30 minutes to drain at the normal drain speed. I'm not sure how that is quick. We called and had the same guy who installed the tub come out and insisted it was fine.... Read More

A
ANTHONY B
10/7/2022
I don't know where you get your mailing lists, but the one you sent my wife, Sharron Brock is VERY old! She past away almost 3 years ago. Anthony Brock

A
Alicia B
8/5/2022
What they DON'T tell uou up front is that the tub takes 60 gallons of water. We have a 50 gallon electric hot water tank which does not allow enough water to use the jets! We are unable to buy a 75 or 80 gallon electric tank as they are not made anymore. So we have a very expensive tub and shower.

heltoka
8/31/2021
We ordered a safe step shower in late May 2021. We were told that Covid had not affected them at present. Today, 8/31/2021, we are still waiting for the shower. I had to call them in mid to late June and was told they were low on foam and metal parts. In Mid July, they called and said 30 more days, in mid August I called again and was told they will call their distributor for a delivery date. No word from them yet. Very disappointing as they requested half of the cost up front.

cindi
4/7/2021
We decided about a year ago (live in Las Vegas and we are seniors) to get a Walk In tub due to my issues. The presentation was good but they give you 3 days right of recision (in very small writing and you have to hunt for the statement, plus they have everything already checked off on their contract and never went over any of it.) but you haven't even seen the product with your own eyes and they don't even have a showroom to where you can go to look at the product. You have to "Trust" these untrustworthy individuals. You have to depend on this not so truthful company as well. I needed specific things and they said - no worries this will take care of everything you need. NOT....jets are... Read More

Fred W
9/20/2020
The product is great. We one and we love it. However, that said, there is one thing about this tub and about this company that you should know: The warranty for the tub is assigned to the original purchaser NOT the tub itself. In other words, if you sell the home that the tub is installed in the warranty immediately expires and is null and void. The buyer of your home is now on the hook for any and all product malfunctions and repairs during the warranty period. Yeah, you've got that right: The warranty for a fixed asset tub that is built into your home is NOT assigned to the assign the way that the other fixed assets in your home, it's assigned to the original purchaser of the... Read More

wkhhardage
1/23/2020
Warning warning salesman Warning warning salesman is a con artist when Call to complain nothing was done never received a return call about the shed problem so watch your salesman he could be a crook

Top Rated
Our Partner
No Payments Until 2024 - Free Highline® Comfort Height® Toilet with purchase of KOHLER Walk-In Bath. $750 Value, Installation Included.
  • Designed and engineered in the U.S.A.
  • Free in-home quote, installed in as little as one day
  • Fast drain technology, multifunction handshower
  • Easy‑to‑grip handrails, extra‑wide entry door
  • Ultra‑low step‑in, accessible control panel
  • Shower Package (optional)
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