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Ooma VoIP Services Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
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Ooma, Inc. is a communications company based in Sunnyvale, California that offers phone and home security services to individuals over the internet using Voice over Internet Protocol. The company was founded in 2004 and today is listed on the New York Stock Exchange.

Ooma offers individuals and businesses internet-based phone and security services. Its business phone systems are reviewed here. Its residential phone services offer the ability to make calls over existing broadband connections. Ooma doesn't charge a monthly or per-call fee to Basic subscribers, though state and federal laws require customers to pay taxes and fees. Its Premiere service costs $9.99 a month and adds functions such as call blocking, a second phone number, free calling to Mexico and Canada, and integration with third-party services such as Nest, Amazon Echo, Dropbox, and other smart-home products and services. 

Ooma Plan Details

PRICE $99.99
MINUTES 5,000/month outbound calling
INTERNATIONAL CALLS Yes, to over 60 countries
INSTALLATION FEES None
CANCELLATION FEES None

Ooma Features

Ooma's VoIP technology uses significantly less bandwidth than systems offered by many of their competitors. Consumers can talk on the phone and surf the internet at the same time without degrading the quality of either experience. Phone calls made through Ooma are encrypted for greater communication security. The company also claims that its technology results in natural-sounding high-fidelity calls. 

One of Ooma's standout features is its mobile app, which allows people to make phone calls through their Ooma systems from their cell phones while avoiding the talk-minutes charges that cell phone carriers impose. The app, which is compatible with both iOS and Android devices, also reduces international calling charges significantly by sending voice data through your mobile phone's WiFi or data connection.

Other features include: 

  • WiFi and Bluetooth connectivity for expansion to other devices
  • Voicemail with one-touch access
  • System connects to up to four wireless handsets
  • Stable, Linux-based operating system
  • Anonymous call blocking
  • Use your existing phone number or choose a new number from any US area code
  • 911 calls
  • Online 24/7 chat support
  • Daytime phone support seven days a week

Ooma Summary

Ooma offers individual, non-business consumers the opportunity to use their mobile phones while avoiding minutes charges and international calling fees. Once the system has been purchased, Ooma does not charge a monthly fee for its basic service customers--and imposes a very modest charge for its premium options. The service connects easily to home WiFi systems an doesn't require any additional hardware. As such, it is a very attractive option for people who talk on their phones a lot and wish to cut their monthly bills while improving the fidelity of their communications. 


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Customer Comments & Reviews

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gpinpg
10/19/2020
It seems that customer service for Porting a phone number from another carrier is non-existent. It's really too bad, I was told they have good call quality but really prefer to have you use the number they want to provide you. They should say this up front, I was told no problem as I had the port check made and they confirmed it could be Ported.


mandtproformance
10/6/2020
Very poor customer service / support!!! Our system lost connection at least 3 times a week causing us to miss several calls. When calling Ooma to resolve issue, its up to you to fix the problem. When our contract was up we switched. Will NEVER use Ooma again!!!


irsfraud1
1/25/2020
No call blocking, no voicemail, nothing of value unless you get Premier plan. Bait and switch. Terrible company. Go with any other service.



Our Partner
  • No Contract or Sign up fee
  • Free Toll Free number and minutes
  • Unlimited calling in North America
  • Always $19.95/month/user, never more expensive as you scale
  • Over 35 features included in the service
  • Free call forwarding to your cell phone
  • Keep your number
  • Best available phone system for businesses with 1-100 phone lines.