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TurboTax by Intuit Tax Software Review


ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent)
27 Customer Comments & Reviews - see all comments
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First introduced in 1986, TurboTax is one of the oldest and most trusted do-it-yourself tax preparation software packages on the market. The software has been optimized and updated ever since to provide a simpler user experience and comport with new federal and state tax regulations. Intuit, the company that makes TurboTax is located in Mountain View, California.

TurboTax by Intuit - Overview

TurboTax by Intuit gets our nod for best tax preparation software simply because it is the most complete tax preparation package and has the most no-nonsense and intuitive interface out there. TurboTax also provides excellent tools and guidance for helping taxpayers create accurate returns, while taking into account all relevant information to maximize their deductions. TurboTax by Intuit is simple enough for first-time users and detailed enough for seasoned tax professionals. In addition, TurboTax Live, an add-on support feature, is available with all online plans. Expert help is available in Spanish, as well. 

Finally, for those who want nothing to do with filing their own taxes, TurboTax offers a Full-Service option. Prices for this service vary according to the complexity of your tax return. Currently, TurboTax is offering a limited-time early filer discount of $20 off its prices for all paid federal tax plans. Self-employed taxpayers will receive a $30 discount during this promotion.

Platforms

Cloud-based
Software
Mobile app

TurboTax DIY Software Features and Pricing

TURBOTAX FREE Edition - $0 (State Filing Additional)

TURBOTAX DELUXE Edition- $69 (State Filing Additional)

This plan is TurboTax's most popular edition, and it's ideal for everyday people looking to maximize deductions and credits. 

  • Search over 350 tax deductions and credits
  • Special guidance for homeowners to maximize mortgage and property tax deductions
  • ItsDeductible program for charitable donations

TURBOTAX PREMIUM Edition- $129 (State Filing Additional)

The Premier Plan is specifically designed for those looking to make the most out of their financial investments and rental properties. It includes everything in the Deluxe Plan, plus:

  • Get investment income automatically imported from thousands of financial institutions
  • Accurately report stocks
  • Calculate capital gains/losses 
  • Set up rentals and report depreciation
  • Schedule D assistance
  • Import last year's return from TurboTax or a competitor
  • Accurately account for gains and losses from cryptocurrency transactions

TurboTax Live-Starting at $69

In 2018, TurboTax launched TurboTax Live, a product that allows you to do your taxes side by side with a live, onscreen tax expert. TurboTax Live is available starting at $79 with TurboTax Live Basic. Customers can ask as many questions as they need along the way to filing. Your assigned tax expert will suggest changes as necessary and sign off on all work before you file. Once your return is officially approved for filing by TurboTax Live, it is backed by the company's 100% Accuracy Guarantee. 

  • Talk to tax experts in real-time—simply click to connect when you need advice 
  • Unlimited, on-demand answers from a tax expert
  • Year-round support
  • Automatic import of your W-2 
  • Final Review — TurboTax’s tax experts can review your return line-by-line and guarantee it for 100% confidence.

Features

Federal Tax Preparation with state tax included for an additional fee

Data import

  • Previous year’s tax returns
  • Company information
  • W-2 and 1099

Accuracy

  • 100% accuracy guarantee
  • Life events (instantly change your status, personal information)
  • Tax review
  • Professional tax preparation assistance

Refunds

  • Direct deposit to your bank account
  • Check refund
  • Use deductions to pay for tax preparation services

Support

Expert support available
Audit support
24/7 AnswerXchange Hotline

TurboTax Live Full Service

Filing taxes is mandatory by law, of course. But taking the time to fully understand tax filing requirements and preparing tax forms isn't for everyone. TurboTax has introduced its own full-service tax preparation for taxpayers who want to take a hands-off approach to filing. You can opt for full-service at any time while using a TurboTax Live version by clicking a button.It's a great escape route if preparing your own taxes proves too frustrating or overwhelming.

New for the 2021 tax year, TurboTax uses artificial intelligence and machine learning to match you with the right tax expert based on your unique situation. With a network of thousands of tax experts, TurboTax can connect you with an expert with just the right knowledge base and experience and give you greater confidence that your taxes are done right.

 

TurboTax by Intuit Tax Preparation Summary

TurboTax by Intuit offers a comprehensive tax preparation package for cloud, mobile, and computer-based use. All of their plans are filled with features designed to streamline difficult steps when preparing your tax returns. We found it quite capable of handling both simple and complex tax returns, while ensuring accuracy each step of the way. With TurboTax, you can be assured that all of your important information is collected and you get the maximum refund on your tax return.

**Maximum Refund Guarantee - or Your Money Back: If you get a larger refund or smaller tax due from another tax preparation method, we'll refund the applicable TurboTax federal and/or state purchase price paid. 


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27 Customer Comments & Reviews

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m g
1/26/2019
Been using Turbo Tax for 8 years. Always qualified for the free version. This filing year 2018 after completing the entire federal and state it came up stating I would have to upgrade to the Deluxe for $39,99. Although irritated I upgraded. After printing out the receipt I noticed I was also charged separately for the state filing . So my total was 79.98. Quite upset I tried to find the customer service email address and couldn't find it. Called the 800 # spent 15 minutes while the rep tried to find the email address. She said she found the contact info and would send it via email. It was the same info (no email address) that I already found. Why are they making it difficult to contact... Read More


Tyna E
6/5/2018
Beware of the hidden fees if you pay your taxes by credit card as urged by this software program. They are their third-party vendors charge a 2.49% fee on top of the high price of using their software. In my case, that meant an additional $407 was charged w/o my knowledge, when I could have just written a check and only paid for a stamp. I had no idea this fee would be charged and their customer service gave me all kinds of conflicting stories and information when I complained about the hidden charge.


S
Sara B
4/17/2018
TurboTax "Free Edition" only covers 1040-EZ and 1040A users, which they fail to mention excludes anyone who has contributed to an HSA account (personally or through employer). They do not clarify that they will not allow you to file your taxes for free until the very last step before filing, and then they extort you for a $54.99 upgrade fee. There is no way to waive claiming this deduction, no way to bypass - if your W2 box 12 has a code 'W', you cannot file your taxes using Free Edition. HSAs are extremely common, especially for workers that have a low enough income to qualify for free file. This was a very intentional and dishonest attempt by TurboTax to force people into giving them a... Read More


Spike J
4/2/2018
Turbo Tax is totally useless for selling ESPP stock. I saved $15,000 by going to a tax professional after being frustrated by the Turbo (less than) "Deluxe" edition, then paying an additional $30 for an "upgrade". It still couldn't report the proper basis. Import errors from my bank and brokerage. Errors were numerous in the AZ State version but somewhat easier to correct (another Turbo Tax fee for state then another fee for state efile). Save yourself a lot of time and money by NEVER using this garbage. The tack on fees are endless as is the errors. GARBAGE SOFTWARE!


Steven M
2/14/2018
I have been doing my taxes with Turbo Tax for many years. This year was different. My tax situation had not changed from last year and they increased their fee by $20. Will consider an new service next year!


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Nancy D
2/4/2018
I have been using Turbo Tax for 6 or 7 years. I have found it to be fairly easy and enjoyed support whenever I needed it. This year is different. They have taken investments (IRA, 401's) out of the Deluxe version and if you need help beyond the almost useless community questions/answers, you have to pay an additional fee of almost $75.00. I no longer see the audit assist that they use to have. My plan was to use them again this year but I think I will try another online provider who offers free support (or at least you can buy a package with support). My biggest complaint is the lack of support.


Jon D
1/12/2018
Massachusettes DOR gave me coupon for free filing for TurboTax but TurboTax would not accept it so it cost me an extra $40.00 at the end to efile to state



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  • Match with local tax experts who can do your taxes, start-to-finish
  • Pay only when TurboTax is ready to file with the IRS
  • 100% accurate calculations, 100% lifetime audit support
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