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Student Loan Hero Student Loan Refinance Review


ConsumersAdvocate.org Rating: 3.4 / 5 (Very good)
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Student Loan Hero is a student loan marketplace established in 2012. They partner with several different lenders in order to assist with obtaining or refinancing different types of loans, from student to bad credit. Their website is filled with a large amount of educational resources on student loans.
 
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How is Student Loan Hero rated?

Breakdown

3.5/5
Loan Specifications
3.3/5
Eligibility Requirements
3.3/5
Customer Experience
3.5/5
Reputation

Overall Rating: 3.4 / 5 (Very good)

Student Loan Hero is a marketplace service that offers a large amount of educational resources when it comes to student loans and refinancing them. Although they do not directly handle the refinancing process, they provide a helpful calculator tool and comprehensive literature on how to apply for refinancing, as well as basic details on the application process so that you can choose the best option for you.

They currently partner with 12 different lenders, including SoFi, Splash and Laurel Road in order to provide a broad range of loan refinancing options.

Student Loan Hero Loan Specifics

Loan Specifications - 3.5 / 5

Because Student Loan Hero does not directly manage the refinancing process themselves, the loan term options will vary from partner to partner. All of their partners offer both fixed and variable loan rates, except for First Republic, which only offers fixed rates. Some of their partners have minimum income requirements, but they state that none of them charge origination fees. No information is made available on any other type of fee that may apply for any of their partners. Additionally, certain partners have no maximum loan amounts.
Loan Types
Undergraduate
Graduate
Federal
Private
Terms
5
7
8
10
15
20
Rates
Fixed
Variable
Fixed APR Range
1.96% to 9.49%
Variable APR Range
2.06% to 9.33%

Student Loan Hero Qualifications

Eligibility Requirements - 3.3 / 5

Student Loan Hero is a marketplace for student loan refinancing and related services, and as such, the eligibility requirements for your refinancing options will vary by service provider. The one requirement shown for all partners is credit score, of which the lowest number advertised is 650, but most partners will actually request a score of 660 or higher. Certain partners will also request a cosigner to qualify for the lower score requirements.
Minimum Credit Score
650

Student Loan Hero Customer Experience

Customer Experience - 3.3 / 5

Since they are a marketplace, Student Loan Hero does not offer any loan refinancing services directly, but instead connect you with any one of their partners based on the specifics of your loan and financial situation. They offer a calculator tool on their website to help you better determine what specific refinancing options you might want to look for, and they also have a considerable amount of helpful literature on student loan refinancing to help you choose the right lender for you.

While they do not appear to have any sort of customer service option such as live chat or a phone number to call, they are very active in their website's comment section and consistently reply to every post that their customers make.
Online Quotes
Student Loan Refinance Calculator

Student Loan Hero Company Reputation

Reputation - 3.5 / 5

Although there are currently no reviews or ratings available on either the BBB website or Trustpilot, several customer reviews from different online sources all speak to Student Loan Hero's quality of service. Many common points in these reviews mention how easy it is to get in touch with customer support and how friendly and knowledgeable the representatives had been, as well as the ease and speed with which they found the right lender for their needs.
Lender Type
Marketplace
Year Founded
2012
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
0
Date Collected
2019-09-13

Company Profile

Full Name
Student Loan Hero Student Loan Refinance
Company Website
https://studentloanhero.com/

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