Rover.com Pet Sitting Review


Rating: 9.9 / 10 (Excellent)
16 Customer Reviews - see all reviews
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How is Rover.com rated?
10/10
Provider Network
10/10
Business Type
10/10
Insurance
9/10
Rates
10/10
Reputation
10/10
Policies

Rover.com is a website that connects pet parents with loving, local dog sitters. It’s the country’s largest network of dog lovers for hire, with over 25,000 pet sitters nationwide who can easily be accessed online. Services offered by pet sitters include dog hosting (the sitter watches the dog in their home), dog sitting (the sitter watches the dog in the owner’s home), dog walking, and dog daycare. Rover.com also offers premium insurance, 24/7 support, and a reservation guarantee, at no extra cost.

 

Availability: (Nationwide)

Pet Sitter Rates

$25 per day average

 

Payment options

Credit card (Visa, MasterCard)

PayPal

 

Pet Sitting Location

Pet Hosting (In the Owner's Home)

Pet Hosting (In the Sitter’s Home)

 

Pet services

Dog boarding

Day care

Pet sitting

Dog walking

Transportation

 

Setting an appointment

Self-Service: Online

Search sitters, send messages, book and pay, all through Rover.

Full-service: Telephone

Call Rover Premier, and a consultant will handle the details, matching pet parents with the best sitter to meet their needs.

 

Pet Insurance – Included with all services

Universal insurance coverage for stays and services booked on Rover

 

Medical coverage

$25,000

$250 deductible per claim

 

General liability (Bodily injury and property damage)

$2,000,000 per occurrence

$3,000,000 general aggregate

No deductible

 

Professional liability

$1,000,000 per occurrence

$1,000,000 general aggregate

No deductible

 

Fine Print

Limited one-time refund

Requests for refunds should be sent within 48 hours of the end of your pet’s stay. This excludes any fees payable to Pet Care Service Providers. In cases where Rover.com determines that a Pet Care Service Provider violated policies in connection with a service, Rover.com may provide pet owners a refund of all fees charged by Rover.com.

Identity and Background Verification

Rover.com does not attempt to confirm any user’s purported identity or background. Users are responsible for providing true, accurate, current and complete information about themselves. Users are advised to maintain and update any information so it remains true, accurate and complete at all times. Rover.com offers optional background checks through a partnership with First Advantage that verifies that a sitter has not committed a felony or violent crime, such that there would be reason to believe that animals would be in danger while in their care. Rover.com does not investigate any user’s reputation, conduct, morality, criminal background or verify information submitted though the services.

Cancellations

If you book a reservation with a sitter, then you have to cancel your reservation, which does happen, Rover.com will return the funds to the pet owner in accordance with the sitter's cancellation policy. Policies may vary from sitter-to-sitter. Rover.com, however, isn't obligated to intervene in any dispute between users regarding any cancellations and/or refunds outside of Rover.com cancellation policy (if any), regardless of whether Rover.com collected any money on behalf of a pet care service provider or third party service provider. It's really about you knowing how the sitter you choose operates, then being respectful with your sitter in the event that an unforeseen emergency comes up or your travel plans change last minute.   

 

Rover.com Summary

Rover.com is an excellent gateway for pet parents searching for pet-sitting services. Its nationwide network of over 25,000 loving pet sitters makes it the most extensive online database of its kind. It’s easy-to-use messaging system and secure payment portal allows pet parents to find, book, and pay for a sitter—and remain in touch throughout the stay. Rover.com offers premium pet insurance which includes medical coverage, general, and professional liability, giving pet parents an extra layer of protection. With Rover.com, loving neighborhood sitters are backed by the support and security of a nationwide company. Overall, Rover.com is a robust yet simple tool for helping pet parents connect seamlessly with pet-sitting services.

 

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Latest Reviews

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Molly
Littleton, Colorado
7/28/2017
Our dog cut her leg on a piece of glass in the dog sitter's backyard. The glass cut through three of her ligaments, as well as part of the fourth. She had to have emergency surgery and vet care for 9 weeks to ensure she would be able to walk again. We filed a claim through Rover. They covered up to 30 days of medical care, for which we were very grateful but then became overly critical of the vet notes. This led them to refuse to cover part of the medical costs, saying we did not adhere to the vet's care instructions, and perhaps the extra stiches were not related to the original injury. Our dog is a young border collie cattle dog. Being a pet service, it appeared they were looking for an... Read More

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Eric J
Denver, Colorado
7/19/2017
We hired a pet sitter to watch our dog while we were on vacation from July 7th to 17th. This is a difficult review for us We felt she didn't have enough experience with older dogs ie medical issues maybe it's a fact she needs some training in this area. maybe with an older dog they shouldn't be left alone. For us because of this concern we had to put our dog in daycare at our vet's clinic for additional time she couldn't watch him as a result it cost us extra money for 7 days of daycare. as our vet urged us to so. all said and done she is a kind hearted person. at the end of our vacation she contacted us of a medical emergency and got him into immediate care and kept us updated... Read More

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timea
6/19/2017
The worst website I ever used!!!! I'm serious person dogwalker sitter for dogs and cats.I met nice people w nice gogues cats before Rover After when Rover took over my working website I had just bad time..Fake texted from them "help center"for them also sucks. I never tell anybody"use"Rover!

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Geraldine
6/6/2017
Our puppy developed what was diagnosed as a "hot spot" or irritation during his 4 day stay with Kathy. When my Fiance and I picked him up on the 4th day, I saw that he had a HUGE rash above his tail which was filled with puss. His fur in that section was soaking wet, and was bunched up. When I asked Kathy what happened, she said it was the first time she saw this, and that it didn't look too bad. We have photos of the spot one hour right after we rushed him to the VET. They had to shave his hair off and give him antibiotics in case of infection. Not to mention he was very faint and seemed weak when we picked him up. I cannot imagine what would have happened if we booked Kathy for a week.... Read More

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Michelle A
Homosassa, Florida
5/21/2017
We used Rover to hire someone in Pinellas County, Florida, last year and we have also interviewed nice people in our area of Hernando County, Florida. Have found many suitable sitters. The main thing is don't hire the teenagers or the ones who do it for the money. We like the retirees, the veterinary assistants, and the work-from-home ladies who geniunely love animals. Pros: - you can see the qualifications of each person before clicking on them and messaging or calling them - Not too expensive - sort by features, qualifications, price range - no tricks and hidden fees to it like care or sittercity. - specializes in just pets, instead of other categories of care like... Read More

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Robert H
Earlysville, Virginia
4/30/2017
I entrusted my Cane Corso to Rover.Com.... BIG MISTAKE! The sitter took my dog dog fighting! Rover has no checks and balances in place to ensure that your animal is properly protected,handled,or cared for. I wouldn't recommend this service to my worst enemy!

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Sarikka
Houston, Texas
1/5/2017
Our sitter, Jessica, in Houston, TX, promised to visit our pets twice a day over the 2 weeks we were gone. It cost us well over $700. All she had to do was take the two dogs outside, feed them and the cat, give everyone water, and clean the litter box. What we also expected from a sitter was that she'd spend a little time giving everyone pets and cuddles on a daily basis. I mean, I'm paying you $60 a day, that's a lot of money to divert. When we came home our house looked like a dog kennel. No animal had a drop of water when we walked in, though she claimed to have been there twice that day. There was feces, urine, vomit, and blood everywhere. Yes blood! One dog had rubbed the tip of his... Read More

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Elena
Nashville, Tennessee
1/1/2017
Rover prides itself on the premise that it is "Connecting pet parents with the nation’s largest network of loving & trustworthy dog walkers & sitters". Loving and trustworthy ... If the Rover team ever left their Seattle office to truly vet the thousands of people who have registered on their site as a pet sitter, they'd probably be out of business. Anyone can sign up to be a pet sitter...Rover prides itself in doing background checks, but without truly vetting a person, the background check means nothing. I hired a sitter through Rover to watch my precious pets only to discover (through my security system) that my dogs were being severely neglected. Rover didn't care. Their customer... Read More

Greta W
Scottsdale, Arizona
12/31/2016
I can't believe this company does not check their dog sitters! My dogs were unattended for serveral of the days I paid for them to be let out and walked. I'll never use this company again! Their customer service does not care about your complaint and they still take a cancelation fee. So the neglectful sitters get their money anyway. Don't use this company!!! Find and interview a reliable person on your own, the effort is worth it to have your animals cared for in the way you prefer.

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Jrscates
Pittsburgh, Pennsylvania
12/21/2016
To make a long story short, I hired a sitter from rover.com to watch my pets while I was on vacation. It came to my attention from a neighbor that the sitter took my vehicle without my authorization. I found out from the police that the sitter and her fiancee, who did not have permission to be on the premises, were setring up house in my home. That was not part of the deal. The sitter asked if she could stay during the day to take of my pets. That wasn't the case as theyou had several bags and suitcases at my home. Furthermore, my neighbor removed my dog from the house and to safety. When she was in the house, she saw the sitter was doing laundry there!!! I certainly did not give... Read More

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