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Rover.com Pet Sitting Review


Rating: 9.9 / 10 (Excellent)
33 Customer Comments & Reviews - see all comments
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Rover.com is a website that connects pet parents with loving, local dog sitters. It’s the country’s largest network of dog lovers for hire, with over 25,000 pet sitters nationwide who can easily be accessed online. Services offered by pet sitters include dog hosting (the sitter watches the dog in their home), dog sitting (the sitter watches the dog in the owner’s home), dog walking, and dog daycare. Rover.com also offers premium insurance, 24/7 support, and a reservation guarantee, at no extra cost.

 

Availability: (Nationwide)

Pet Sitter Rates

$25 per day average

 

Payment options

Credit card (Visa, MasterCard)

PayPal

 

Pet Sitting Location

Pet Hosting (In the Owner's Home)

Pet Hosting (In the Sitter’s Home)

 

Pet services

Dog boarding

Day care

Pet sitting

Dog walking

Transportation

 

Setting an appointment

Self-Service: Online

Search sitters, send messages, book and pay, all through Rover.

Full-service: Telephone

Call Rover Premier, and a consultant will handle the details, matching pet parents with the best sitter to meet their needs.

 

Pet Insurance – Included with all services

Universal insurance coverage for stays and services booked on Rover

 

Medical coverage

$25,000

$250 deductible per claim

 

General liability (Bodily injury and property damage)

$2,000,000 per occurrence

$3,000,000 general aggregate

No deductible

 

Professional liability

$1,000,000 per occurrence

$1,000,000 general aggregate

No deductible

 

Fine Print

Limited one-time refund

Requests for refunds should be sent within 48 hours of the end of your pet’s stay. This excludes any fees payable to Pet Care Service Providers. In cases where Rover.com determines that a Pet Care Service Provider violated policies in connection with a service, Rover.com may provide pet owners a refund of all fees charged by Rover.com.

Identity and Background Verification

Rover.com does not attempt to confirm any user’s purported identity or background. Users are responsible for providing true, accurate, current and complete information about themselves. Users are advised to maintain and update any information so it remains true, accurate and complete at all times. Rover.com offers optional background checks through a partnership with First Advantage that verifies that a sitter has not committed a felony or violent crime, such that there would be reason to believe that animals would be in danger while in their care. Rover.com does not investigate any user’s reputation, conduct, morality, criminal background or verify information submitted though the services.

Cancellations

If you book a reservation with a sitter, then you have to cancel your reservation, which does happen, Rover.com will return the funds to the pet owner in accordance with the sitter's cancellation policy. Policies may vary from sitter-to-sitter. Rover.com, however, isn't obligated to intervene in any dispute between users regarding any cancellations and/or refunds outside of Rover.com cancellation policy (if any), regardless of whether Rover.com collected any money on behalf of a pet care service provider or third party service provider. It's really about you knowing how the sitter you choose operates, then being respectful with your sitter in the event that an unforeseen emergency comes up or your travel plans change last minute.   

 

Rover.com Summary

Rover.com is an excellent gateway for pet parents searching for pet-sitting services. Its nationwide network of over 25,000 loving pet sitters makes it the most extensive online database of its kind. It’s easy-to-use messaging system and secure payment portal allows pet parents to find, book, and pay for a sitter—and remain in touch throughout the stay. Rover.com offers premium pet insurance which includes medical coverage, general, and professional liability, giving pet parents an extra layer of protection. With Rover.com, loving neighborhood sitters are backed by the support and security of a nationwide company. Overall, Rover.com is a robust yet simple tool for helping pet parents connect seamlessly with pet-sitting services.

 


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33 Customer Comments & Reviews

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Carol
Ashburn, Virginia
6/4/2018
Cheryl Freeze has dedicated much of her time pet sitting for Rover and I can personally recommend her as a very loving and devoted sitter. Her special gift when it comes to caring for them is putting their needs first. They can sense her happy demeanor to be with them. I highly recommend her.


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Lola
Newark, New Jersey
5/1/2018
The whole reason to go through a website like Rover is so there is a layer of protection between you and the sitter. You think that in the event of a problem, Rover will step in and rectify the situation. I'm here to let you know, they will not. They could care less who is listed as a sitter on their site. We booked a sitter through rover.com to do once a day 30 min to change food and litter. We came home one night at 1:30 in the morning to find her past out in our bed and empty alcohol bottles of ours littered throughout the apartment. According to Rover they can only offer a third party mediator in case of a sitter issue. They don't care what happened and said they think they can... Read More


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Cody P
San Francisco, California
3/11/2018
the worst experience of my life. I used rover because a co-worker of mine had a good experience and my girlfriend and I had to fly home for the holidays and we didn't want to put our dog through the flight. have a dog that requires medicine to be applied to her eyes twice every day. Part of the agreement with Rover was that send photos of our dog every day, WHICH DID NOT HAPPEN. We wanted the photos to make sure that our dog was getting the eye treatment she needed. Upon returning we found out that the person we left our dog with had LOST THE MEDICINE. So we did not receive photos documenting the fact that she had been getting her medicine, we didn't even get her medicine back as they had... Read More


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Lisa
Georgetown, Ohio
2/9/2018
My sitter drugged my dogs and nearly killed one, I reported her but Rover is still using her as a sitter. Don't be scammed, they don't care about your animals, use at your own risk


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christine
Oakland, California
2/5/2018
It was terrible. We were informed at 4:00 am that the sitter was not going to make it at the agreed upon time and she would"try" to make it in the afteroon. We were at the airport going on a ten day vacation. Totally unacceptable they need a back system, we scrambled to get someone and one of us almost had to fly back.


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L G
Long Beach, California
1/28/2018
People should know that Rover.com seems to just want to cover independent sitters with a corporate veil. What this means is that Rover promises to provide insurance coverage leading you to believe you can have peace of mind if you use one of their sitters. I found that instead, they held me responsible for the first $250 of my vet bill and denied all other bills--despite it being the fault of the sitter. I was a repeat customer six times with one of their sitters. Good, right? On the 5th time, my dog was bitten multiple times by the sitter's own dog. The sitter paid for about half of my vet bill and I wasn't going back but he begged me to return. Because my dog likes him, I took my... Read More


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Scott
San Diego, California
1/19/2018
"A Place for Rover, Inc." (a.k.a. Rover.com) makes it appear to consumers looking for pet-sitters that all of their "5-star pet sitters" are carefully chosen with "pet safety their number one concern." That is simply false (curiously, not one of their sitters appears to have below 5 stars, including the sitter I recently gave 1 star). If one digs deeply enough one finds that the company does not seem to check anything their sitters post on the Rover.com website nor carefully check a sitter's background to see whether the sitter can provide reasonable or safe services, and the company disclaims all liability for any fraud perpetrated via their website. Analysis of the company website, its... Read More


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Susan
Arlington, Massachusetts
1/8/2018
We had a Rover sitter at our home over the holidays. The house was a complete disaster when we came home. The dresser was full of clothes and pills that the sitter did not remove from the house. The floors were covered in dried pee, along with pee soaked sheets left sitting in the washing machine. The dogs had peed on the kitchen floor, where we keep them when they are unattended. Clearly, this sitter left our dogs having to pee and poop without letting them out. We suspect they had been alone most of the time. The pills found were opiates, and a letter with the person's real name exposed a very troubled individual who had been arrested in the past. DO NOT let your fur babies be... Read More


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Sarah S
Kaysville, Utah
12/18/2017
I really try not to complain or give bad reviews. But after a few weeks of this stewing in my head, I decided I have to warn other doggie parents. Ever used the dog watching/walking app Rover.com? I would suggest you dont or you stop. I found a sitter that I really, really liked. I booked her multiple times on the app. However, the last time my dogs were there, my poor Monty was bit by another dog. On the eye. This is in NO way the sitters fault. After taking Monty to the doggie ER because his eye was bleeding, they said the bite went through all three eyelids and were concerned that it hit his cornea. However, due to the extremely bad infection they couldnt tell until that was taken... Read More


Donna B
Biloxi, Mississippi
12/5/2017
Donna Benard 13 hrs · Biloxi · So very random but BEWARE because I just used Rover.com to get a sitter and here's my experience. Just say no. I know this is long but y'all should be aware. Rover is ignorant once they are paid. They tried telling me their sitters are independent contractors but reality is I paid Rover and they took 20% of this job so my contract is with them not the contractor. I warned them this would be posted. https://www.rover.com ~~~~~~~~~~~~~~~~~~~~~~~~ Donna Benard Dec 1, 1:40 AM PST I already called you when I was away based on what I was seeing through my home cameras. This first question to all sitters I did meet and greets with (8-10) was I needed... Read More



Top Rated
9.9 / 10
  • Over 25,000 pet sitters nationwide
  • Complimentary premium pet insurance
  • 24/7 support and Rover reservation guarantee
  • Sitter background checks
  • On-call veterinary assistance
  • Daily photo updates of your pet via free mobile app (IOS & Android)