Bekins Van Lines Review
Bekins Van Lines Review
ConsumersAdvocate.org
14 Customer Reviews - see all comments
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Bekins Van Lines is a division of Wheaton World Wide Moving, that provides local, long-distance, and international moving services to both individual and corporate clients.
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Bekins was founded in 1936 and is today the fourth largest mover in the US, with a network of 350 agents.
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The company also provides specialized moving services for antiques, art objects, and other high-value items.
- $400 discount for interstate moves
- Specialized in long-distance moving services in the continental US*
- 30 days of free storage with free re-delivery
- 10% early reservation discounts (30 days advance notice)
- Discounts available for AARP, AAA, military and students
Latest Bekins Van Lines Reviews
NIGHTMARE!!!!!!! We paid over $16,000.00 to move from CO to NM. Our property was to be kept on the trailer until we found a house. When they came to deliver our property, we received a phone call from Bekins and we were told that we owed $5,000.00 more and a representative from the company was on his way to get it. He arrived and gave us a receipt that did not show that it was paid to Bekins. It took 3 trips to unload everything. .Upon examining our property, we discovered many missing items, damaged antiques, and other damaged furniture. We also learned that our property had been unloaded from the trailers and reloaded. Clearly a breach of our contract. When we started the claim... Read More
This could not have been a worse experience. Driver showed up with half a truck load. Told him my items would not fit. He didn't believe me. Did not have any wardrobe boxes and refused to get them. Did not have proper boxes to wrap TVs or pictures. Refused to get them. Ran out of tape and wrap. My clothing was stuffed into small boxes. Leather couches and chairs were not wrapped. A U-Haul had to be rented on the 3rd day of the loading (Sunday), a job that was supposed to be done in one. The driver (John) told me he would wait with both trucks till Monday when a driver would be sent to drive the U-Haul. Instead, after I left the driver drove to the U-Haul back to the rental yard and left... Read More
STOP! DO NOT USE THIS COMPANY! BEKINS promised via contract to move me from NJ to NEW YORK STATE ON July 29th, 2021 and did not show up. On the evening of July 27th, 2021 they called and stated the move will take place on the morning of July 28th, 2021 which did not work for me. Basically it was take it or leave it !The point of contact person Gabriel Jones who had collected my 500.00 dollars did not call me or return my calls. Finally, I was able to reach him and he had nothing to say except "that is how dispatch wants it". Deposit not returned despite my formal complaint with BBB. Taking advantage of a senior citizen or any consumer is definitely not OK. This is theft of service!... Read More
STOP! DO NOT USE THIS COMPANY! BEKINS promised via contract to move me from NJ to NEW YORK STATE ON July 29th, 2021 and did not show up. On the evening of July 27th, 2021 they called and stated the move will take place on the morning of July 28th, 2021 which did not work for me. Basically it was take it or leave it !The point of contact person Gabriel Jones who had collected my 500.00 dollars did not call me or return my calls. Finally, I was able to reach him and he had nothing to say except "that is how dispatch wants it". Deposit not returned despite my formal complaint with BBB. Taking advantage of a senior citizen or any consumer is definitely not OK. This is theft of service!... Read More
STOP! DO NOT USE THIS COMPANY! BEKINS promised via contract to move me from NJ to NEW YORK STATE ON July 29th, 2021 and did not show up. On the evening of July 27th, 2021 they called and stated the move will take place on the morning of July 28th, 2021 which did not work for me. Basically it was take it or leave it !The point of contact person Gabriel Jones who had collected my 500.00 dollars did not call me or return my calls. Finally, I was able to reach him and he had nothing to say except "that is how dispatch wants it". Deposit not returned despite my formal complaint with BBB. Taking advantage of a senior citizen or any consumer is definitely not OK. This is theft of service!... Read More
This company promised via contract to move me from NJ to NEW YORK STATE ON July 29th, 2021 and did not show up. On the evening of July 27th, 2021 they called and stated the move will take place on the morning of July 28th, 2021 which did not work for me. The point of contact person Gabriel Jones who had collected my 500.00 dollars did not call me or return my calls. Finally, I was able to reach him and he had nothing to say except "that is how dispatch wants it". Deposit not returned despite my formal complaint with BBB. Taking advantage of a senior citizen or any consumer is definitely not OK. This is theft of service! Dr. Nieves
This company promised via contract to move me from NJ to NEW YORK STATE ON July 29th, 2021 and did not show up. On the evening of July 27th, 2021 they called and stated the move will take place on the morning of July 28th, 2021 which did not work for me. The point of contact person Gabriel Jones who had collected my 500.00 dollars did not call me or return my calls. Finally, I was able to reach him and he had nothing to say except "that is how dispatch wants it". Deposit not returned despite my formal complaint with BBB. Taking advantage of a senior citizen or any consumer is definitely not OK. This is theft of service!
BEWARE OF BEKINS VAN LINES. THEY WILL NOT COMPLETE THE MOVE AFTER BEING PAID, THEY WILL DAMAGE YOUR FURNITURE, THEY WILL REFUSE TO PROVIDE YOU WITH A CLAIM FORM. DESPITE THIER PROMISES, THEY HAVE AVOIDED ANY FURTHER CONTACT WITH ME OR THEIR AFFILIATE. USE ANOTHER CARRIER THAT WILL PROVIDE SERVICE AND NOT CHEAT YOU! In June, your local agent quoted me a total moving fee of $770, which was also supposed to include any travel time. This move was actually less mileage than the May move. You charged me an additional $77.50 which is not specified on your invoice. Although I paid the entire fee, I called you the same day to dispute this additional fee. You said it was because your people... Read More
BEWARE OF BEKINS VAN LINES. THEY WILL NOT COMPLETE THE MOVE AFTER BEING PAID, THEY WILL DAMAGE YOUR FURNITURE, THEY WILL REFUSE TO PROVIDE YOU WITH A CLAIM FORM. DESPITE THIER PROMISES, THEY HAVE AVOIDED ANY FURTHER CONTACT WITH ME OR THEIR AFFILIATE. USE ANOTHER CARRIER THAT WILL PROVIDE SERVICE AND NOT CHEAT YOU! In June, your local agent quoted me a total moving fee of $770, which was also supposed to include any travel time. This move was actually less mileage than the May move. You charged me an additional $77.50 which is not specified on your invoice. Although I paid the entire fee, I called you the same day to dispute this additional fee. You said it was because your people... Read More
Bekins (a subsidiary of Wheaton World Wide Movers) denied our damage claim in full simply because we signed for the shipment and did not note the damage on the day we signed for the delivery. This is even though the pre-move sales documents say you have 9 months to make your damage claim. If you don't inspect everything the day of delivery, then DO NOT sign for the delivery. Our shipment was over 14,000 pounds and we did not have unpacking service, so it would have been impossible to inspect that amount of material on the final delivery day. Furthermore we had a lot of artwork crated and Bekins didn't send the uncraters until 2 days after we signed for delivery, so they knew we couldn't... Read More
DO NOT USE THIS COMPANY OR ANY COMPANY ASSOCIATED WITH WHEATON WORLDWIDE! Delayed delivery, damaged furniture, poor communication, etc., etc. They don't even deserve one star!
DO NOT USE BEKINS MOVING COMPANY!!!!! If you value your things and your hard earned money, never use this company!!! They have missed 3 scheduled delivery times and have been holding our things hostage for more money as a result of their mistakes. The are demanding twice the “Do Not Exceed” amount signed in our contract. They have continued to threaten our possessions for more money. AVOID THESE MOVERS!!!!
ABSOLUTELY THE WORST EXPERIENCE. DO NOT TRUST THESE PEOPLE AND NEVER USE THEM. EXPENSIVE AND AWFUL. Bekins "forgot" to load 2 pieces of carefully-marked furniture that had sentimental and antique value. They destroyed an antique gilded mirror by insisting it should go in a mirror box instead of a crate. They shipped boxes of unwanted books that I now have sitting in our garage. The man who took our order got fired before the shipment got collected and he had all of the pertinent information that was then ignored. We bought insurance, but now are told that does not apply to them leaving items that then were disposed of by the cleaning service. A terrible experience and I hope no... Read More
Cancelled their services one week before our move, leaving us in a bind to find another moving company. After a morning of trying to get a secure date for picking up our belongings from PA to move to AZ, all we were left with us rude services managers and managers. Lies about what was stated in their initial visit to our home and what they stated to us in the past two days. WHen they started to yell at us over the phone we knew that there was NO WAY we could trust them to move our belongings across the country.