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Rocket Mortgage Refinance Review


Rating: 9 / 10 (Excellent)
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Rocket Mortgage is a subsidiary of Quicken Loans. They offer Quicken's same host of refinancing options, but operate completely online. Rocket Mortgage gives their customers access to customizable mortgage refinance, with approval ready within minutes. Their service is protected by 24-hour monitoring with bank-level encryption, in order to guarantee the safety of their customers' data.

How is Rocket rated?

Breakdown

10/10
Loan Options
9/10
Application Process
8/10
Reputation

Overall Rating: 9 / 10 (Excellent)

Rocket Mortgage isn't a lender in and of itself, but rather Quicken Loans' online portal for users who enjoy a hands-on, fully automated approach. With very little effort on behalf of applicants, Rocket Mortgage can access all the information needed to determine the loan amount they qualify for. One thing to keep in mind is that, unlike some other alternative lenders, the company doesn't consider any non-traditional credit data in order to consider eligibility.

Loan Options

Lender Type
Lender
Loans Offered
Rate & Term
Cash-out
Loan Programs
FHA
VA
Conventional
HARP
Jumbo
Fixed Year Terms
30 Year Fixed
15 Year Fixed
Adjustable Rate Mortgage Terms
10/1 ARM
7/1 ARM
5/1 ARM

Loan Options - 9.5 / 10

Rocket Mortgage provides a larger than average variety of conventional and government-backed mortgage refinance options, with more or less standard term lengths for fixed and variable loans. They are one of the largest retail lenders in the U.S., second only to Wells Fargo. The site focuses on users who prefer to complete their applications completely on their own, but they also provide the option of speaking with a mortgage advisor at any point, simply by pressing the "talk to us" button.

Application Process

Minimum Credit Score
620
FHA Minimum Credit Score
580
Closing Time
Approximately 30 days.

Application Process - 9 / 10

Rocket Mortgage can verify employment and income instantly for over half of all American consumers, with very little effort on behalf of applicants, and access financial information (with consent, of course), from over 95% of U.S. financial institutions. Thanks to this access to data, Rocket Mortgage can inform their customers of the loan amount they qualify for within minutes. Indeed this is one of their main selling points, and Rocket Mortgage has one of the fastest funding processes around.

Rocket Reputation

Memberships & Regulatory Info.

Nationwide Mortgage Licensing System ID
3030
Nationwide Mortgage Regulatory Actions
1
NMLS Collection Date
2017-07-18
CFPB Total Mortgage Complaints
1,315
CFPB Collection Date
2017-07-13
Total VA Loans Written (Q1 2017)
14,958 loans
Total VA Loan Amount (Q1 2017)
$3,163,948,550

Online Reviews

Trustpilot Trustscore
9.4
BBB Rating
A+
BBB Positive Reviews
1,906
BBB Negative Reviews
245
BBB Neutral Reviews
70
Date Collected
2017-07-18

Reputation - 8.3 / 10

Rocket Mortgage, as Quicken Loans' online service portal, is the largest FHA lender in the country, with the lowest default rate. Despite their considerable segment of the mortgage market, they have only one regulatory action with the Nationwide Mortgage Licensing System, overwhelmingly positive reviews with the BBB, and an excellent Trustpilot score. However, the company does have several complaints lodged with the CFPB.

Contact & Additional Information

Homepage URL
Company Phone
(800) 304-1225
Headquarters Address
1050 Woodward Avenue, Detroit, MI, 48226
Mailing Address
1050 Woodward Avenue, Detroit, MI, 48226
Year Founded
1985

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Our Partner
9.0 / 10
  • Rocket Mortgage by Quicken Loans!  We’ve Reinvented the Refinance Process…
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