14 Customer Reviews - see all comments
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Quicken Loans is a Michigan-based company founded in 1985 to generate retail mortgage lending solutions all over the United States. They provide mortgage refinance, adjustable-rate mortgages, fixed-rate mortgages, fixed-rate VA loans, VA adjustable-rate mortgages, jumbo loans, reverse mortgages, and others. They're a BBB-accredited business with an A+ rating, and a five-star TrustPilot score.
- A+ Rating with the BBB
- Industry-Leading Online Refinance Tools
- Award Winning Client Service
- Multiple Loan & Refinance Options to Fit Your Needs
- Fortune 100 Best Companies to Work For 2017
- Highest in Customer Satisfaction in the U.S.
- Live Chat Available
- Proud Supporter of College Athletics
Latest Quicken Loans Reviews
I was ripped off when I applied for a VA Refinance. My credit was/is excellent I kept getting a run around and also was charged $400. for an appraisal on VA refinance
I'm definitely not pleased with Quicken Mortgage. I already have a Mortgage with Quicken and I inquired about a refinance and they want to charge me astronomical fees to refinance over 8000.00 are you kidding me. I'm so disappointed after that I will be shopping for a new Mortgage. I'm insulted I have never made a late payment and my credit score is excellent why should I have to pay so much .Thx Quicken
First, I initiated the process on-line and then got a call from Quicken Loans. The first thing the rep wanted in my social security number. Sorry, ain't gonna happen. You called me and I can't verify who you are. Next, after I gave the rep some basic financial info and mortgage situation, he refused to quote me any numbers so I could do a reasonable comparison BEFORE going through the entire application process. I just wanted the rate for my credit score (that I just checked two days before) for a fixed, no point loan. The rep would not provide any numbers. I hung up.
No homes for sale in my area. Every time a home is listed it's under contract within a week at full price. Quicken's appraiser was in my home for less than 10 mins. He decided to use non-comparable homes because Quicken requires all comps to be 6 months old or less, That was more valuable even though there were 3 exact matches sold in the last year in my neighborhood? Values are not dropping! Deal didn't work with the older, lower end homes the appraiser picked as the appraisal came in $100K below what homes have sold for here and they wanted me to pay mortgage insurance again..... I was charged for the bad appraisal and they were quite inflexible about remedies. Bad experience. We parted... Read More
My experience with them has been terrible. One hand doesn't know what the other is doing. Paperwork has to be resubmitted and surprise bills keep popping up. I love my house but wish I had a reliable mortgage company!
I was referred by Quicken loans to one of their companies called OneReverseMortgage after filling out a loan application. OneReverseMortgage has found a way for me to payoff the remainder of my mortgage, pay off all my financial obligations, stay in my home and even leave my home to my loved ones when I pass. I thought bankruptcy was my only option. I lost my husband and managed my obligations until what was left of my husbands life insurance was exhausted. If you are struggling to make ends meet I would highly recommend Quicken Loans. They will help you find a way to financial freedom with a program that suits your needs. Not only that, their highly trained staff that I have encountered... Read More
Slowest mortgage company I have ever used. Took almost 2 months. I was denied the loan after the appraisal came in 60,000 less that it appraised 2 years ago. I never felt as if they really wanted my business since I already have my loans through them. I guess I was just another number. Thanks for wasting my time.
I just finished a loan process with Quicken Loan. They have an excellent system in place, and their people are knowledgeable professional. That said, it was a waste of time. I went through the entire loan process, which took exactly 3 months. I was fairly timely in getting requested information. Everything seemed to be working well, with all requirements being met,right up until two days before final signing. Then, for some unknown reason, Quicken decided to ignore the professional appraisal ( I had no say in who the appraiser was ), and reduce my home value by 45%. The result was that they reduced the loan amount by $ 149,000, and they increased the discount fee by 500%. The... Read More
extremely not organized. every few days they asked for new document, despite my telling them to please to be organized. also, not friendly to talk to. Even though we did not go with the loan, they did not refund my early deposit, which should've been refundable.
LOOK ELSEWHERE! I had a horrible experience with Quicken Loans. Don't trust what they say because they're either lying or they don't know! I have 7+ redisclosure doc's (breakdown of the loan-estimated). They went from 1.875% origination fee up to 2.5% and then they screw you on the "fees". I was told an appraisal would cost $450 which I had to pay upfront. After looking at their redisclosure, I agreed and paid the $500. The very last redisclosure shows appraisal fee of $795! I paid a $500 deposit for the $450 appraisal and LOST IT. YOU CAN'T USE AN APPRAISAL AT ANY OTHER BANK. So make sure you want to deal with them first! Then I tried to "work" with them and got screwed further!... Read More
Quicken Loans is a rip off... charged me $350 on a ref and further wanted building structure report and fee+fee+fee. Refiled with another company and no problems.
We did NOT have a good experience with Quicken Loans. And come to find out afterwards we have heard many not good experiences by others. They have high charges, get the cheapest appraisers who in our case did NOT know the area, then don't listen to the purchaser. All in all, it was a really bad experience, we lost all of our upfront money as they won't refund anything back. I would Highly advise anyone to go elsewhere or use someone local. They are too big and don't care who they step on.
Please read other reviews. Horrible experience and I wish I actually followed other reviewer's advice. Short and sweet - applied for refinance, got approved, had sufficient income, excellent credit, submitted all requested paperwork by them within 24 hours each time. Then, waited, and waited, and waited, and waited. Still waiting PAST the rate lock-in date. They refuse to give estimate or date for even their final approval process which is now way past the 30 day mark. Paid the ridiculous $500 appraisal fee (which by the way is non-refundable even if you have to pull the loan because they take too long).
The most frustrating loan experience of my life. 15 different times I was told "okay, we have everything we need" only to get another call that day or the next needing more documents. After uploading 31 documents, that still wasn't enough for them. When they started asking me where every deposit came from I had enough. Horrible experience!!!