Participating companies featured compensate us. The sort order you select determines where and how companies appear. Learn more
  1. Home
  2. Mortgage Refinance
  3. Mutual of Omaha Mortgage Review

Mutual of Omaha Mortgage Mortgage Refinance Review


ConsumersAdvocate.org Rating: 4.7 / 5 (Excellent)
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Founded in 2013, Mutual of Omaha Mortgage is a multi-faceted home financing company that offers first mortgages, mortgage refinancing, home equity loans, and more. The company offers a 100% online mortgage experience.
 
View Top 10 List

How is Mutual of Omaha Mortgage rated?

Breakdown

4.5/5
Loan Variety
4.5/5
Ease of Process
5.0/5
Customer Service and Reputation
5.0/5
Discounts and fees

Overall Rating: 4.7 / 5 (Excellent)

Mutual of Omaha Mortgage offers homeowners plenty of choices. The company offers both government-backed and conventional loans, loans that give customers access to the equity in their homes, and loans that may offer lower rates and long-term savings

Mutual of Omaha Mortgage provides the convenience of a 100% online loan experience. Its website does a good job of explaining refinancing options in general and offers multiple resources for customers who are interested in learning more about home financing. You can also check mortgage rates daily on the site, though the rates quoted are reserved for the most qualified borrowers and the rate you're offered may vary from advertised rates.

Loan Options

Lender Type
Lender
Loans Offered
Rate & Term
Cash-out
Cash-in
Refinance
Loan Programs
FHA
VA
Conventional
Jumbo
USDA
Fixed Year Terms
30 Year Fixed
15 Year Fixed
Adjustable Rate Mortgage Terms
5/5 ARM
10/1 ARM
7/1 ARM

Loan Variety - 4.5 / 5

Mutual of Omaha Mortgage offers a wide range of refinancing options, cash-in, cash-out, and rate-and-term loans. Lending solutions include fixed- and variable-rate mortgages, FHA, VA, USDA, and conventional loans, and home equity lines of credit. The company also offers homeowners a variety of loan terms to suit their needs.

Application Process

Ease of Process - 4.5 / 5

Mutual of Omaha offers a satisfying online experience that affords borrowers an easy way to find current rates and learn about their various refinancing options. You can get pre-qualified by answering a few questions, including your address and estimated credit score. This is useful if you want to compare loan choices and rates from several lenders and it won't affect your credit score. Once you've made a decision on your preferred loan type and term, you can apply online with Mutual of Omaha Mortgage.

We did note one part of Mutual of Omaha's process that could stand to improve. The company does not discuss certain details of its process, that as a borrower, you're likely to want. For example, the lender doesn't list its minimum credit qualifications or the length of time from application to closing. The company could offer customers more information to help them walk down the refinancing road with their eyes wide open.

Mutual of Omaha Mortgage Reputation

Memberships & Regulatory Info.

Nationwide Mortgage Licensing System ID
1025894
Nationwide Mortgage Regulatory Actions
3
NMLS Collection Date
2021-03-08
CFPB Total Mortgage Complaints
18
CFPB Collection Date
2021-03-08

Online Reviews

Trustpilot Trustscore
2.5
BBB Rating
A+
Date Collected
2021-03-08

Customer Service and Reputation - 5 / 5

Mutual of Omaha Mortgage gets mixed reviews online. The company is A+ rated by the Better Business Bureau, but receives a poor rating of 2.5 from consumers on Trustpilot. It should be noted that Trustpilot users review a wide range of Mutual of Omaha-branded products, including insurance. So Mutual of Omaha Mortgage's Trustpilot score may be suffering as a result of customers who are dissatisfied with the Mutual of Omaha name, not the specific products or service offered by Mutual of Omaha Mortgage.

According to the National Mortgage Licensing System, there have been 3 complaints filed against Mutual of Omaha Mortgage in the past two years. The Consumer Financial Protection Bureau reports 18 complaints against the company. Given the number of mortgages Mutual of Omaha Mortgage finances, that amounts to a very low complaint ratio and contributes to an overall favorable reputation.

Contact & Additional Information

Homepage URL
https://www.mutualmortgage.com
Company Phone
(800) 247-2837
Headquarters Address
3131 Camino Del Rio N, San Diego, CA, 92108
Year Founded
2013

Our Comments Policy  |  How to Write an Effective Comment

Leave a comment for Mutual of Omaha Mortgage Mortgage Refinance
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

Customer Comments & Reviews

Loading Reviews ...
wkifer1
11/6/2021
My experience with Mutual of Omaha Mortgage was terrible at best. On 8/6/21 I applied and was approved for a cash out mortgage by Mutual of Omaha Mprtgage. I supplied all the requested documents and signed forms requested. Hearing nothing in September i contacted the and was told the needed to do the appraisal. On 8/26/21 the charged my credit card for the appraisal and I recieved an email from the appraisal company that an appraiser would be contacting me. The appraiser was at my house aand performed the appraisal the first week of October. Hearing nothing back I contacted Mutual of Omaha the first week of Nov. and was told the appraisal was never performed and they were denying my... Read More

Related to Mortgage Refinance

Top Articles