CrossCountry Mortgage Refinance Review

Rating: 9 / 10 (Excellent)
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CrossCountry Mortgage is a nationwide full service lender dedicated to providing excellent customer service through every step of their customers' application process. The Ohio-based company offers a full range of home financing, refinancing, and equity-based products. CrossCountry was founded in 2003, and is licensed in all 50 states. They are also BBB-accredited with an A rating.

How is CrossCountry Mortgage Refinance rated?


Loan Options
Application Process

Overall Rating: 9 / 10 (Excellent)

CrossCountry Mortgage has been providing mortgage refinance loans since 2003, and the experience they've garnered has resulted in positive reviews focused on their quick, efficient service. Their portfolio of loan options covers virtually every need a borrower may have, with a comprehensive array of term lengths.

Loan Options

Lender Type
Loans Offered
Rate & Term
Loan Programs
Fixed Year Terms
30 Year Fixed
15 Year Fixed
Adjustable Rate Mortgage Terms
10/1 ARM
7/1 ARM
5/1 ARM
3/1 ARM

Loan Options - 9.1 / 10

CrossCountry Mortgage offers one of the widest varieties of mortgage refinance options among the companies we evaluate, from conventional loans to government backed ones (FHA, USDA, HARP, and VA). The terms for their adjustable-rate mortgages are amongst the most comprehensive we've found, ranging from as little as three years to ten.

Application Process

FHA Minimum Credit Score
Closing Time
Average of 40 days.

Application Process - 9 / 10

CrossCpuntry Mortgage's application process (at least, for a quote), can be completed fast online, so borrowers can quickly get a good idea of how much money and savings could be available to them. Closing times are about average, at forty days. Unfortunately, in order to get more specific rates and terms, borrowers must submit some personal data, as their website is a bit sparse on specifics.

CrossCountry Mortgage Refinance Reputation

Memberships & Regulatory Info.

Nationwide Mortgage Licensing System ID
Nationwide Mortgage Regulatory Actions
NMLS Collection Date
CFPB Total Mortgage Complaints
CFPB Collection Date
Total VA Loans Written (Q1 2017)
600 loans
Total VA Loan Amount (Q1 2017)

Online Reviews

BBB Rating
BBB Positive Reviews
BBB Negative Reviews
Date Collected

Reputation - 9 / 10

CrossCountry Mortgage has a fairly good reputation amongst its present and former customers, with considerably more positive reviews than bad. However, they do have three regulatory actions against them and several CFPB complaints. As with any lender, we recommend that prospective borrowers make sure to read all the fine print in the contract and conduct thorough research before making a final decision.

Contact & Additional Information

Homepage URL
Company Phone
(877) 245-8383
Headquarters Address
6850 MILLER ROAD, Brecksville, OH, 44141
Mailing Address
6850 MILLER ROAD, Brecksville, OH, 44141
Year Founded

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Customer Comments & Reviews

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Trudy K
Mentor, Ohio
Cross Country Mortgage Company failed to realize that even though the previous owner of my home qualified for the Homestead exemption, I did not. Three years into my owning this home, I was hit with an unrealistic increase in payment due to their error.

Our Partner
9.0 / 10
  • Close Loans in as Few as 21 Days.
  • Secure lower interest rates and reduce monthly payments
  • Modify your loan term
  • Consolidate multiple debts into one easy-to-manage loan
  • Get pre-qualified online
  • Mortgage Banker Association Member
  • Equal Housing Opportunity Lender
  • Multiple Refinance Programs to Choose From