Quicken Loans Mortgage Review

Rating: 9.5 / 10 (Excellent)
6 Customer Comments & Reviews - see all comments
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Quicken Loans is a Detroit-based company founded in 1985, with the aim of providing mortgages and home buying programs, such as refinancing options. They serve veterans, service members, and their families through iPhone and Android applications, with dedicated VA mortgage bankers providing their expertise. They have a 5-star TrustPilot rating, and an A+ score with the BBB.

Quicken Loans Review

Quicken Loans, based in Detroit, Michigan is the largest online mortgage lender in the country today. The company provides a variety of home loan products including home purchase, refinance, home equity and reverse mortgages with competitive fixed rate and adjustable rate mortgage options.

Home Types

  • Single Family
  • Townhome
  • Condominium
  • Multi-family


Types of Mortgage

Fixed Rate Mortgages

- 30 Year Fixed Conventional and Jumbo

- 15 Year Fixed Conventional and Jumbo

Adjustable Rate Mortgages (ARM)

- 5 Year ARM

- 7 Year ARM

FHA Loans

FHA Streamline Loans for those currently in an FHA loan

VA Loans

- 30 Year Fixed VA

- 5/1 ARM VA

YOURgage - Choose any loan term from 8 to 30 years and get a fixed rate with a low payment – even pay off your loan faster!

HARP Refinance

Reverse Mortgage


Quicken Loans Bottom Line

With more than 3 decades of experience, Quicken Loans is the leading provider of online mortgage loans.  The company has been rated highest in customer satisfaction in primary mortgage origination and mortgage servicing.


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6 Customer Comments & Reviews

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Willoughby, Ohio
Once inquired about a loan, was told to send them $500 and they will look into it and send me a refund of the monies they don't use for their efforts. Ya sure ! Somehow they'd eat up the $500 and say send us more. This is how they make their money !

Gainesville, Florida
I am a first-time buyer and Quicken Loans helped me through the entire process. Very happy with Denise Brown, my banker, and the rest of the team. I was pretty nervous, but they made me feel I could do it. Now I am the happy owner of a little house! Thank you, Quicken Loans!

Shelley S
Chester, South Carolina
Quicken saved us a lot of money on our mortgage payment. Loved our banker that we worked with. He was very helpful in our home buying process. Did not care much for our loan specialist. He did not seem to care about answering questions we had about the mortgage process. Overall we are pleased because of the money we saved. Thanks Quicken!

Teresa V
Clarksburg, West Virginia
Nothing fast at all about the process with Quicken, also they inquired about very personal matters, like the status of my marriage (which is mortgage discrimination according to the Federal Trade Commission) and required more documents than needed to process a loan. Stated I was approved at one point, then rescinded that and requested more and more info. Still waiting and VERY unhappy with this lender. If I didn't have to close within the next two weeks or be homeless because I'm selling my current home and close on it, I would go with another company, even though this was supposed to have already closed! Would NEVER recommend them at all.

cheryl r
New Baltimore, Michigan
We were SOOOOOO pleased! A class-act corporation. Thanks for everything.

Randy P
Sacramento, California
Thieves, stealing personal info so they can sell it.

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9.5 / 10
  • #1 in Satisfaction in the U.S. by JD Power 8 Years in a Row!
  • A+ Rating with the BBB
  • Industry-Leading Online Tools
  • Award Winning Client Service
  • Multiple Loan Options to Fit Your Needs