Veterans United Mortgage Rates Review
1,067 Customer Comments & Reviews - see all comments
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Founded in 2002, Veterans United is a full-service lender that specializes in VA loans for qualifying veterans, military members and their spouses.
Based in Columbia, Missouri, the organization carries an unparalleled reputation for customer satisfaction – Veterans United has a 97% customer recommendation rating, and the company received the highest score of more than 25 mortgage lenders for customer satisfaction in J.D. Power’s 2017 U.S. Primary Mortgage Origination Satisfaction Study.
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1067 Customer Comments & Reviews
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Terry Roberts and Bridget McGuire are awesome. I never thought I could buy a house but they helped me during the whole process. Terry told me from the f pre aproval that my loan was going to be approved and he was right. I also love the realtors Terry contacted me with. The realtor Blake and Margaret Thoenen got the right deal for me. I also love the presents Veterans United sent me.
Jillian J
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
It makes my day to read that you had such a great team in your corner from start to finish! Thank you for the review, enjoy the gifts, and most importantly, CONGRATULATIONS on your new home!
Jeff and Ryan with Veterans United we’re beyond great to work with. They kept me calm, stayed in contact, and updated me frequently. Ryan called multiple times just to explain documents instead of just sending an email. As a first time home buyer, I was nervous about going with an out of state, online company. But, they made it easy. I would highly recommend Veterans United! Thank you!!
Jillian J
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
I understand getting "first home purchase jitters"! It's a huge milestone, and I'm so glad Ryan, Jeff, and the team were there to help you reach it. Thanks so much for sharing your GREAT experience working with them, and congratulations on your new (and first!) home!
They were absolutely amazing! Their communication was perfect! They were very professional, friendly and approachable from beginning to end!!
Jillian J
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
Perfect communication is what we aim for! Thank you so much for sharing your experience--it makes my day to know it was a great one!
They Were With Me EVERY Step Of The Way! Great Communication. I Love That I Can Text Them Too. How Cool!
Jillian J
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
Yay! I'm so glad our texting features were so helpful for communicating with your team. Congratulations on your new home!
Excellent expert and helpful staff. They will help you with all your home buying details.
Jillian J
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
Thank you for the wonderful review, Fredrick!
Wow! My home loan was done in a little over a month. Very professional and always replied to my questions in a very short time. They kept me informed during the whole process.
Jon Willingham
Lamesa, Texas
Jillian J
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
Congratulations for a speedy closing, Jody and Jon! I'm so thrilled you had a great experience!
Before contacting Veterans United, never in my history of buying a big ticket item such as a car, home, or motorcycle, have individuals been so focused on great customer service. Because of my experience with Veterans United and their team of highly skilled professionals, I will be recommending them to family, friends, co-workers, and anyone else looking for a great home buying experience.
Jillian J
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
Thank you so much, Joseph! Being an online lender, having that personalized, extra-mile customer care is especially important. I'm thrilled that was your experience, and so appreciate your recommendation. Congratulations on your new home!
Veterans United was absolutely amazing! I would highly recommend to my friends and family, and that's not something I say very often. The fact that I'm taking the time to make this review, my first on consumeradvocate.com, very much proves I'll be using them again, and happily so! As my first home purchase, they explained everything, and helped me every step of the way. I have a very difficult schedule, and had some hurdles along the way, but VU was in my corner from the get go.
Jillian J
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
Thank you so much for your recommendation and review (I'm especially honored that we get your FIRST consumersadvocate review). It means so much to all of us here to know your team was in your corner from beginning to end. Congratulations on your first home purchase!
The bottom line has to be "astoundingly good". My experience with Veteran's United was so good that I was not only impressed, but I was surprised. Josh and team were easy to get a hold of, responsive, communicative, and exceedingly professional. All members at VU that I worked with were equally responsive to text message, email, and phone calls. Josh was patient, and took his time to explain things to me, even when they were only peripherally related to my loan. He also interacted with us in a way that engendered easy trust in him as a loan officer and VU as a mortgage lender. This was my third home purchase, and the best experience of the three, by MILES. Let me put it this way, I would ...Read More
Jillian J
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
Wow, I don't even know where to start, Greg! Looks like third time was the charm for you in terms of customer service, and it absolutely makes my day to read that. I'll be sure to reach out to your team to share this incredible review with them. Cheers to many happy years in your new home!
Veterans united was awesome. Brandi and her team made everything go so easy and were very friendly and informative. Thank you so much for the easy house buying experience.
Jillian J
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
I'm so glad to hear it! Thanks so much for sharing some love for Brandi and the team, and congratulations on your new home!
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