Veterans United Mortgage Rates Review
1,067 Customer Comments & Reviews - see all comments
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Founded in 2002, Veterans United is a full-service lender that specializes in VA loans for qualifying veterans, military members and their spouses.
Based in Columbia, Missouri, the organization carries an unparalleled reputation for customer satisfaction – Veterans United has a 97% customer recommendation rating, and the company received the highest score of more than 25 mortgage lenders for customer satisfaction in J.D. Power’s 2017 U.S. Primary Mortgage Origination Satisfaction Study.
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1067 Customer Comments & Reviews
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Thanks Veterans United for assisting us in obtaining a loan for a home we love. The website is simple and easy to navigate. The staff kept us informed either by email or phone calls. The underwriting wasn't a terrible process and went quicker than we thought it would. We were able to close sooner than expected. We would highly recommend Veterans United for a home loan.
Claire.smith@veteransunited.com
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
Hi Angie, Thank you for giving us the chance to not only meet your expectations but exceed them and for you to be in a home you love? Well that is the cherry on top of all this goodness! Having ease of access and open communication really makes all the difference, thank you for recommendation, that is truly the highest form of flattery! We are wishing you all the best CONGRATS!! Claire S., Client Advocate
Veterans United put together the most awesome team of truly dedicated, concerned people, putting them in a league of their own. They made me feel like I had an entire fellowship of dedicated team mates working towards getting me into my new house. I would gladly invite them all over and prepare a feast for them to show my appreciation. They left me feeling an indebtedness for their personal commitment to my getting a new home.
god bless each and everyone for their work on my behalf. May they be prosperous in all their endeavors.
Claire.smith@veteransunited.com
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
Hey Marvin, This makes my heart swell!! We love to share the love and know so many express that through their cooking, so we want to ensure you have the space to share your "feast" with the ones YOU love (and us or course :) we are always good for a home cooked meal). Thank you for letting us be a part of this journey with you. Wishing you all the best, CONGRATULATIONS!! Claire S., Client Advocate
Veterans United but me and my family needs first and foremost. When we decided to buy a house, it was done in less than a month. The loan officers work after hours and on the week-ends to get it done.
Claire.smith@veteransunited.com
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
We absolutely want to ensure that you and your family are put first; as every member of our Veterans United Home Loans family SHOULD be treated for the sacrifice and service they have endured. It is our honor, CONGRATS!! Claire S., Client Advocate
Our move was a smooth transition no issues and VU is very easy to work with.
Claire.smith@veteransunited.com
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
Hi Landon, we know how important a smooth transition is for our veteran community and I am thrilled we were able to provide just that! CONGRATULATIONS! Claire S., Client Advocate
I applied for a Mortgage, was approved for the loan! Found a house that would be suitable for my family, had a closing date, realtor was told everything was good to go by VU Loan Officer! Days later my loan amount was dropped 35,000 dollars, from the original amount I qualified for. In the same breathe he said he doesnt think it was going to work, not even attempting to send my loan to underwriting, I was then told my loan amount was dropped another 10,000 ! How was that even possible! Needless to say as a Veteran, I thought the soul purpose of any organization with "Veteran" attached to it would help veterans, not drag them through the mud, tell you soft hits on your credit are harmless...Read More
Claire.smith@veteransunited.com
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
Hi Waltri,
I am sorry that you had to go through that emotional roller coaster. I would like to be able to pull your file so I can see where this communication went off the tracks. Without having knowledge of your file (I was not able to locate with your public information) the only thing I can assume as to the (2x) price drop would be tied to the apprised value of the home. In order for me to dive into this for you and really dig in, I will need to you please email your contact information that you had used to apply to clientadvocates@veteransunited.com and I will be able to pull your file and review for potential training opportunities or corrective action. We do strive to deliver great service while helping veterans and service members use their loan benefit. Client Advocates are in office from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours will be answered on the next business day. Claire S., Client Advocate
Absolutely amazing !!!! It took no longer than three months from my return from overseas to find a home for me and my son. They work day and night and give you hands on help throughout the process.
Jillian J
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
It makes my day to know you and your son are in your new home! Thank you for the 5 star review, Barjaa!
Absolutely amazing service, I started two years ago in the lighthouse program and the 23rd of April two years later I closed on our home, everything about this service was amazing and made the process very easy, will definitely recommend to anyone!
Jillian J
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
Yay, Christopher! I know you put in some hard work with the Lighthouse Program to get here, so I hope you're celebrating that as much as you are getting into your new home. Congratulations!
They made my first home purchase a reality!! I am grateful to the team at Veterans United.
Jillian J
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
Buying your first home is so exciting! Thank you for letting us be a part of the process. Congratulations, Marcus!
Veterans United loans is an awesome institution for veterans. The loan specialist and the people working for the loan specialist work very hard to get your loan approved.
Jillian J
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
Thank you so much for the wonderful review, Edward!
They must be doing something right to retain quality employees like Daniel Lowes. They helped me obtain a rate well-below everything I was seeing online. Would highly recommend!
Jillian J
Client Advocate of Veterans United VA Loans
Official Response
Client Advocate of Veterans United VA Loans
Thank you for sharing such wonderful praise for Daniel and the team! I'm so glad you had a great experience working with them!
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