Veterans United Mortgage Rates Review

Item: Veterans United Mortgage Rates
Author: ConsumersAdvocate

1,021 Customer Comments & Reviews - see all comments

Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.

Founded in 2002, Veterans United is a full-service lender that specializes in VA loans for qualifying veterans, military members and their spouses.

Based in Columbia, Missouri, the organization carries an unparalleled reputation for customer satisfaction – Veterans United has a 97% customer recommendation rating, and the company received the highest score of more than 25 mortgage lenders for customer satisfaction in J.D. Power’s 2017 U.S. Primary Mortgage Origination Satisfaction Study.

VIEW RATES

1021 Customer Comments & Reviews

Loading Reviews ...

pricegailrenee

11/2/2020

Im a widow of a vet. I need Housing Assistance Along with All Information on how to qualify. Have no Guidance at All. Where do I GET HELP ASAP..

Jillian J

Official Response

Client Advocate of Veterans United VA Loans

Thank you for reaching out to us. We are a private lender that specializes in the VA home loan, and are not affiliated with the Department of Veterans Affairs. If you are looking for information on the VA home loan, please don't hesitate to reach out to one of our licensed loan specialists at 855-846-2849, under no obligation. For housing assistance through the VA, we recommend you contact the VA directly for more information.

james.burger

10/31/2020

This has been the best, easiest, most satisfying process in many many years. I wish all businesses operated this way. First, Veterans United's website is expertly designed and *works* just as one would want, from reviewing documents to uploading information. Second, the information articles and videos are extremely helpful. Finally, the loan team assigned to my loan was top-notch -- very knowledgeable and professional. I could not be any happier about choosing Veterans United.

Jillian J

Official Response

Client Advocate of Veterans United VA Loans

I'm thrilled to hear that this has been such an easy process for you, James! Thanks for the review of your loan team and our website--I'll be sure to pass the praise along.

Emily W

10/29/2020

Working with VU and Matt's team was so very easy. They were quick and thorough with every step and kept us in the loop. We appreciate them answering every question and helping us understand the process.

Jillian J

Official Response

Client Advocate of Veterans United VA Loans

Thank you for the outstanding review, Emily! I am very glad to know your team was so helpful in guiding you through the process.

Karla G

10/20/2020

This was our first home purchase and it was absolutely the most simple process from beginning to end! Our team made it quick to closing and was available all the time when we had questions via email, text and the phone which made us very happy! We will be using Lance in the future!

Jillian J

Official Response

Client Advocate of Veterans United VA Loans

Yessss! Loved reading your review, Karla. It makes my day to know you had such a simple, smooth loan process working with Lance and the team. Thanks for the feedback, and congratulations on your FIRST home purchase!!!

Tracy B

10/18/2020

Brandi Arvidson was awesome. Everything was smooth, the only thing I would want more from is return phone calls.

Jillian J

Official Response

Client Advocate of Veterans United VA Loans

Thank you for sharing praise for Brandi and the team, and especially for your feedback regarding communication. Congratulations on your new home, and if you have more feedback for us, please don't hesitate to reach out to my team of customer service managers at 1-800-212-5200.

Bryce J

10/18/2020

I highly recommend using Nathan Jackson. With his leadership and following his guidance he will help you get the house that you’re looking for.

Jillian J

Official Response

Client Advocate of Veterans United VA Loans

Thank you so much for your recommendation and review, Bryce! I'm thrilled you had a great experience working with Nathan!

Shirley W

10/12/2020

Everyone was exceptionally nice , helpful all the way through. Mason was keeping me aware as the process was being done. Where and who was taking each step all the way through the process.

Jillian J

Official Response

Client Advocate of Veterans United VA Loans

I am just thrilled to see this feedback, Shirley! Thank you very much for giving Mason and the team a shout out for a job well done!

Mike M

10/11/2020

This company is straight trash! I had a house in Grain Valley Missouri. My family had a few emergencies come up and we fell behind 54 days. They made us restructure our loan, even though We had the money to get current. Then during the restructuring process they always seemed to lose documents, or when we would call we would ALWAYS get different stories or different advice from people. I would stay away from this company. It was the most stressful 4 years dealing with them, then I have had in a long time.

Jillian J

Official Response

Client Advocate of Veterans United VA Loans

Mike--I'd like for my team to have the opportunity to take a look at this issue and go over your concerns and questions with you. I believe I located the correct file in our system, but to ensure my team reaches out to the right Mike Merritt, will you please contact the Client Advocate team at 1-800-212-5200 or email ClientAdvocate@veteransunited.com with the primary contact information you have on file with us? We remain available to assist you!

Tonya V

10/2/2020

Awesome experience. The title company caused a little stress, but Veterans United was very quick to assist me with getting everything taken care of. The staff were very professional and available anytime I had questions. The secured portal provided copies of all documents that were easy to download and save for future reference.

Jillian J

Official Response

Client Advocate of Veterans United VA Loans

I'm so happy to hear you had such an attentive loan team, and that the online portal made the process that much smoother for you! Thank you very much for the feedback, Tonya!

Victor l

10/2/2020

There is no doubt that our loan officer is awesome but we are now in the process of waiting on a appraisal. This part doesn't make any sense to me. Apparently our loan officer is in the dark about when we will get an appraisal. We can't contact whoever is responsible and have no idea when of even if we will get our appraisal. A few weeks later and we are now past our closing date making our contract void. This is bad because our house has a ton of offers and a cash offer was given to the sellers after we went under contract. Luckily our realtor was able to negotiate for another week. We are approaching our second contract violation and we are still waiting with no clue as to when the a...Read More

Jillian J

Official Response

Client Advocate of Veterans United VA Loans

Hi Victor, I understand that your loan officer has been working hard on this appraisal situation, and that a member of our Client Advocate is reaching out to you (if they have not done so already) to go over more information with you. While mortgage lenders order the appraisal, we do not perform the this task and rely on impartial, unbiased licensed appraisers to perform the appraisal (this is because per federal regulations, the appraiser must be impartial and have no direct or indirect interest in the transaction). I know that this must be frustrating, but I do want to emphasize that we are still here to help and go over options with you. If you have remaining concerns after your contact with our Client Advocates, please do not hesitate to contact the team at 1-800-212-5200 or email ClientAdvocate@veteransunited.com.