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Chapter Medicare Supplement Insurance Review

6 Customer Comments & Reviews - see all comments
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The leading Medicare advisor in the country, Chapter assists people in choosing the health coverage they need at the price they can afford. They are the only Medicare advisor in the country that searches from every Medicare plan, not just a subset. The firm has been operating since 2019, and is headquartered in New York, NY.

How Do We Rate Chapter Medicare?

Breakdown

Our Overall Rating: 0 / 5 (N/A)

Chapter is the only Medicare advisor in the country that compares every Medicare plan from every insurance company. That way, Chapter guarantees that patients can’t find better coverage anywhere else.

With the average couple spending more than $300,000 on original Medicare, finding the right Medicare coverage is one of the most consequential and stressful decisions Americans will make in retirement. Chapter’s mission is to provide peace of mind by providing consumers truly unbiased guidance.

Chapter helps Americans search every plan in their area to find and enroll in coverage that keep their preferred providers in-network, minimizes out-of-pocket prescription costs, and maximizes other benefits. Importantly, Chapter is a free service and has earned a 4.8/5.00 star rating across hundreds of consumer reviews.

Chapter Medicare Coverage

Level of Coverage - 0 / 5

After working to understand your unique healthcare situation, Chapter’s Medicare experts use a proprietary database to search across all 24,000+ plan options at every relevant level of detail and are paid the same way regardless of which plans they recommend. This way, consumers can rest assured they'll receive honest recommendations.

Chapter Medicare Pricing

Services - 0 / 5

Chapter Medicare's advisory services are completely free for consumers. Like most brokers, Chapter earns commissions on the backend from carriers whose plans they ultimately recommend. Unlike most brokers, Chapter can and always will recommend plans they’re unable to earn commissions on. Indeed, their search engine is plan agnostic and searches across every single Medicare plan regardless of carrier relationships.

Once you enroll in coverage with Chapter, you’ll have access to a dedicated Medicare advisor and member support team 24/7 to answer any Medicare questions you have and to ensure that you remain on the right coverage year-in and year-out as your healthcare needs evolve.

As Chapter has an extensive Medicare plan database that feature more than 20,000 options, it does not feature pricing for plans on its website. If you wish to compare Medicare plans with the help of Chapter, you can schedule a meeting with one of its licensed advisors, call or send an email. You can also request information about different plans and receive it through call or text.

Chapter Medicare Customer Experience

Reputation and Customer Experience - 0 / 5

Chapter Medicare has been accredited by the Better Business Bureau since 2021 and holds a rating of A+. The company doesn't currently have a claimed profile or reviews on Trustpilot. Over 800 consumer reviews from another third-party review site give Chapter a 5.0 out of 5.0 rating. Many of these reviews praise how knowledgeable the company's licensed advisors are and how they helped consumers find affordable plans that cover everything they need covered.

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Reviews

BBB Rating
A+

Chapter Medicare Financial Strength

Financial Strength - 0 / 5

Chapter is a free resource for people to find the best Medicare plan for them; it's not an insurance provider. As such, the company is not currently rated by any major financial stability rating agency. Consumers who wish to know the financial stability of the insurance provider they choose should research that provider before settling on a plan.

Year Founded

2019

Company Profile

Full Name
Chapter Medicare Supplement Insurance
Company Website
Headquarters
116 W Houston St, 3rd floor, New York, NY, 10012

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6 Customer Comments & Reviews

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lrlindabird73
10/1/2026
I'm writing to give say how great Courtney Moreno is. We called chapter and she answered. My husband has diabetes and she was so helpful in guiding us to a plan where he can actually afford the medication he needs for it. She explained everything completely and we understood everything she said. Also we called her several times and she wasn't annoy by it. Ms. Courtney answered her phone within 2-3 rings. She is patient, understanding and she is a joy to work with. She is what true customer service is all about. Thank you so much Ms. Courtney for your assistance.


lalygagn
9/19/2026
Beware of any of the insurance advisory companies or an individual as they first come across as helpful and then steer you into whatever camp they can to get an enrollment. It certainly MAY NOT be the best for you individually. And then you have insurance that may not really be there for you when you need it. Do NOT let them sign you up immediately or make applications to something that is not thorough. READ carefully all policy information from a company they suggest to be sure there is nothing that would come back on YOU if the Chapter representative has not submitted the insurance company's requirements correctly. This insurance advisory thing in America that is so prevalent now ...Read More


walkerel3
9/3/2026
This company leaves a lot to be desired. They screwed up my banking information and the company that was to be my Medigap coverage dropped me AND NOBODY FROM THE INSURANCE AGENCY CONTACTED ME!!!. Do not use this company. Also, do not agree to INA insurance as it seems that Chapter used this company and they will cancel you and not tell you


bruce.locke2
1/29/2026
Friendly CSR, but it ends there. Was totally misinformed about coverage, and got hooked up with a horrible (imo) insurer United Health Care/AARP. When I called UHC, some foreign agent just kept saying sorry over and over. Never again


doloresdtaylor
1/6/2026
I spoke with Vinson and Buck several times during the enrollment period regarding my complicated situation. Both were very helpful and knowledgeable in answering all my questions. They were truthful about the ones they could not provide answers for. However, they pointed me in the right direction to get clear cut answers. They both provided a lot of information for me to consider. They explained my options and informed me should I find something later that I did not understand I call them back directly anytime. I realized I was stressing prior to making the call. It all left me very comfortable. A few clicks and calls left me feeling I made the right choice connecting with Chapter....Read More


brianwhitmore1956
10/28/2025
I just spoke with Tristan about our situation. He was very knowledgeable and helpful. He provided a lot of information for us to consider. Tristan explained the options and answered my questions thoroughly.



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