Compare GreatCall vs. Medical Guardian Medical Alerts

What’s the difference between GreatCall Medical Alert and Medical Guardian Medical Alerts? See how our editors compare the two companies below.
Last Updated: May 22, 2018
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GreatCall Medical Alert
8.9 / 10 - Excellent
#7 in Medical Alerts
Medical Guardian
9.6 / 10 - Excellent
#1 in Medical Alerts
vs

Key Facts

  • 25% Off for Mother's Day
  • Fully-mobile, waterproof, single-unit w/GPS
  • Goes everywhere with you
  • No landline, no installation needed
  • Cellular coverage on most reliable network
  • Self-managed, US-based service and monitoring centers
  • Fastest agent response time, in any emergency situation
  • Automatic fall detection service available
  • Free shipping, no contract & no cancellation fees
  • A+ Rating with Better Business Bureau
  • Most Popular Choice - A+ Rating with the BBB
  • 2 FREE Months of Service - Limited Time Offer
  • 30 Day Money Back Guarantee
  • 1,300 ft. button range & 72 hour Backup Battery 
  • Mobile (with GPS) & Fall Detection systems available
  • UL and CSAA Five Diamond Certified Monitoring Centers
  • FREE Equipment, Activation, and Shipping!
  • Price Lock Guarantee & Lifetime Warranty on Equipment

OVERALL RATINGS

 GreatCallMedical Guardian
Equipment8/1010/10
Monitoring10/1010/10
Contract & Price10/109/10
Reputation8/1010/10

Equipment Comparison

 GreatCallMedical Guardian
System Types
Mobile/GPS
In-Home Landline
In-Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Necklace
Wristband

Key Features

 GreatCallMedical Guardian
Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

 GreatCallMedical Guardian
Equipment Warranty
Product Replacement guarantee. GreatCall replaces devices when it is stolen, lost or broken.
Lifetime Warranty

Monitoring Differences

 GreatCallMedical Guardian
Monitoring Options
Professionally Monitored
Professionally Monitored
Services
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Multilingual Staff

Contract & Price Comparison

Starting Prices

 GreatCallMedical Guardian
Mobile/GPS
$19.99
$39.95
Free Monitoring for Additional Person

Contract & Fees

 GreatCallMedical Guardian
Contract Required?
No
No
Equipment Fees
$49.99
None
Cancellation Policy
No cancellation fees. Activation fee, first month service charge, cost of device, applicable taxes are refunded within 30 days of date of purchase.

Reputation & Professional Certifications

GreatCall
vs
Medical Guardian
  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)
  • Factory Mutual (FM)
  • Department of Defense

Additional Ratings

 GreatCallMedical Guardian
BBB Rating
A+
A+
BBB Postive Reviews
3
1
BBB Neutral Reviews
3
0
BBB Negative Reviews
45
1
Date Collected
2017-08-17
2017-08-17

Disclaimers

Disclaimers


Contact & Additional Information

 GreatCallMedical Guardian
Homepage URL
Headquarters Address
10935 Vista Sorrento Pkwy #200, San Diego, CA, 92130
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Mailing Address
10935 Vista Sorrento Pkwy #200, San Diego, CA, 92130
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Year Founded
2005
2005

Final Verdict

Medical Guardian Medical Alerts has a higher overall rating than GreatCall Medical Alert. Medical Guardian scores better than GreatCall across: Equipment, Coverage, Maintenance & Repairs, Monitoring, and Reputation. However, GreatCall scores better on Service Agreements, and Contract & Price.


Customer Comments & Reviews

M
Maria B
Miami, Florida
5/22/2018
Medical Guardian Medical Alerts review
On February 15 my husband fell in our house he wears your bracelet and push the button two or three times no response from your service. He spend five hours in the floor before he could crawl to a phone and call for help as a result he is still in a wheel chair so we are very desapointed about your product. Maria Bravo rating below average


M
Marie J
Atlanta, Georgia
5/17/2018
Medical Guardian Medical Alerts review
Sometimes it seems like it takes a while for an operator to answer. Haven't tested it away from home yet but hope to do so this weekend. Also wish you didn't have to carry a separate phone system but have it all in one wrist band or pendant.


E
EdwardJennings
Jacksonville, Florida
1/17/2018
GreatCall Medical Alert review
Had one week . Device stopped working. They are sending another one out. MAKE SURE YOU GET THE INS. ON IT FOR 3.OO MORE A MONTH WILL SEE HOW THIS NEW ONE WORKS.


F
Frances R
Mesa, Arizona
8/23/2017
GreatCall Medical Alert review
I have had the old version for a number of years and have used it once. Was so pleased with the response. I have stepped on it a couple of times by accident and still such a quick response. Was so excited to get the wearable as I was wearing the old one on my wrist and it was heavy and not very attractive but cannot stand the ones around your neck. I realize some folks do not have a smart phone so that may be their best option. And the cost if half the price per month. thanks for coming up with an alternative. Fances Rang Chenoweth.


Jean H
Richmond, Virginia
5/5/2016
GreatCall Medical Alert review
I've had a 'Great Call' device for going on years now. I must be a frequent caller - seems like I fall - getting off the toilet or getting in my wheelchair - at least once a month. Besides getting stuck in the mud while wheeling around my yard or walking my dog. When I call 911 myself (one of Great Call's options), there is always an argument on whether I live in the city or county. I'm in tears before they finally agree I'm in the city. When I use my Great Call people - THEY get it straight - and the 911 people show up where I am.! Since I do walk my dogs, I *must* have a device that works everywhere. (Sometimes I drive to a park before unloading the wheelchair and the dog.) I've been extremely pleased with Great Call's service.


R
Randi G
Marlboro, New Jersey
2/29/2016
Medical Guardian Medical Alerts review
I called for some information for my mom. I was not intending to sign up. Robin was so good at informing me about all the services. I ended up paying for a full year and insurance by the time we hung up. He took his time and never rushed me. He answered all my questions no matter how many times I asked the same question. He is excellent at his job. I never looked anywhere else.


R
Robert M
Lowell, Massachusetts
10/18/2015
GreatCall Medical Alert review
Got great call on advice of sister booker and cousin RN . Luv it.


J
JAMES b
Dallas, Georgia
3/13/2015
Medical Guardian Medical Alerts review
they don't want a review tried to sent two bad one hit sumit button it did not send either one.don;t do bus.with them