Compare Bay Alarm Medical vs. Medical Guardian Medical Alerts
What’s the difference between Bay Alarm Medical Alert and Medical Guardian Medical Alerts? See how our editors compare the two companies below.
Last Updated: April 06, 2024
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Key Facts
Free Shipping & Free Month on Select Plans
- Plans starting at $24.95 per month
- Professional monitoring included with all plans
- No activation fees or long-term contract required
- At-home and/or mobile protection
- Connect via landline or cellular devices
- Optional fall detection
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- Selection of At-Home & On-The-Go Devices
- 24/7 U.S. Monitoring Support
- Water-Resistant, Shower Safe
- Customer Portal for Activity Tracking & Connecting with Loved Ones
- Free Month with Annual Plans
OVERALL RATINGS
| Bay Alarm Medical | Medical Guardian | |
|---|---|---|
| Monitoring | 4.8/5 | 5.0/5 |
| Equipment | 4.4/5 | 4.8/5 |
| Contract and Price | 4.5/5 | 4.8/5 |
| Reputation and Certifications | 4.5/5 | 5.0/5 |
Bay Alarm Medical
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Medical Guardian
Final Verdict
Medical Guardian Medical Alerts has a higher overall rating than Bay Alarm Medical Alert. Medical Guardian scores better than Bay Alarm Medical across: Monitoring, Coverage, Maintenance & Repairs, Equipment, Contract and Price, and Reputation and Certifications. Both companies score similarly on Service Agreements.
Customer Comments & Reviews
Medical Guardian Medical Alerts review
My 81 year old mom wore the Medical Guardian pedant with fall detection in which she fell 3 separate times and it never prompted an attendant to ask through permanent if she needed help. The last fall was Dec. 24th, 2022 and she passed away and the device never activated. I called customer service to cancel service and also let them know that maybe device is faulty. They told me that they would reset device after I sent back for someone else to use. I told them they were seeing themselves up for a lawsuit if they didn't make sure that device is faulty before letting someone else uses it. It's really scary to know how much you pay for that device per year and it's a roll of the dice that you may get a device that may be faulty. LEASER BEWARE.
Bay Alarm Medical Alert review
First of all, we are truly grateful that we have not had an emergency. Recently though I received an email stating that my mother's unit/alarm was showing "low battery". I live an hour and 1/2 away. When I visited last Tuesday, February 15 we tested the system. I told the person who answered the call about the "low battery", and she told me another necklace was being sent out. I did not ask for another necklace. This information was offered. I was relieved. But then on Thursday February 17, my mother received a call and she told them to call my brother. Then they called me. Everyone is very nice on the phone, but then we were all told the unit needed to be tested. I could have easily done that on Tuesday, the 15th, no problem. My concern now is that I have learned that the person I am speaking to on the phone may not know the REAL answer. I told the person I spoke with on the 17th that I was told on the 15th that a new necklace was being sent out. Her response to me was that the responders to not have the power to order a new necklace. But that was not my question. The responder volunteered that info. My point: it shakes my faith in a company when the people I encounter have different answers. I felt so good on the 15th that a necklace was being sent out. In the end, after the "testing", a necklace is on its way.
Bay Alarm Medical Alert review
I'm pleased with the service. Fortunately, I haven't had to use it in an emergency. But I have a suggestion. For the fall detection monitor I have, the instructions say that when charging, when the light goes from red to green, it's charged. Unfortunately many men like me are color blind (women don't get it but pass the gene on to their son(s)) so I can't tell when the light changes from red to green. Several other devices I have from other manufactures say that when charging, the LED is flashing. When it stops flashing and is on solid, the battery is charged. Surely you could do the same.
Medical Guardian Medical Alerts review
Thanks so much for looking at my mom Barbara Rose in Rialto! I am just glad that you are there for her because we worry about her falling at her age.
I tell everyone that your service is a must have for seniors who want some alone time without being alone.
Bay Alarm Medical Alert review
I have just recently submitted a review
Medical Guardian Medical Alerts review
I called for some information for my mom. I was not intending to sign up. Robin was so good at informing me about all the services. I ended up paying for a full year and insurance by the time we hung up. He took his time and never rushed me. He answered all my questions no matter how many times I asked the same question. He is excellent at his job. I never looked anywhere else.
Bay Alarm Medical Alert review
Great system
Medical Guardian Medical Alerts review
they don't want a review tried to sent two bad one hit sumit button it did not send either one.don;t do bus.with them