Compare Bay Alarm Medical vs. Medical Guardian Medical Alerts

What’s the difference between Bay Alarm Medical Alert and Medical Guardian Medical Alerts? See how our editors compare the two companies below.
Last Updated: January 15, 2018
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Bay Alarm Medical Alert
9.6 / 10 - Excellent
#1 in Medical Alerts
Medical Guardian
9.3 / 10 - Excellent
#2 in Medical Alerts
vs

Key Facts

  • Black Friday Sale Has Started! $19.95/ Month. No Long-Term Contract or Hidden Fees.
  • Most Popular Choice - A+ Rating with BBB
  • Special pricing for AARP and USAA members
  • 30 Day Risk-Free Trial
  • FREE Equipment, Activation, and Gift!
  • 1,000 ft. Range, Waterproof Pendant & 36-hr Battery Life.
  • Landline, Cellular, and GPS with Automatic Fall Detection
  • USA-based and UL Certified 24/7 Monitoring Centers
  • A+ Rating with the BBB
  • 1,300 ft. button range & 72 hour Backup Battery 
  • Mobile (with GPS) & Fall Detection systems available
  • UL and CSAA Five Diamond Certified Monitoring Centers
  • No long-term Contracts
  • FREE Equipment, Activation, and Shipping!
  • Price Lock Guarantee & Lifetime Warranty on Equipment

OVERALL RATINGS

 Bay Alarm MedicalMedical Guardian
Equipment10/1010/10
Monitoring10/1010/10
Contract & Price9/108/10
Reputation9/109/10

Equipment Comparison

 Bay Alarm MedicalMedical Guardian
System Types
In-Home Landline
In-Home Cellular
Mobile/GPS
In-Home Landline
In-Home Cellular
Mobile/GPS
Help Button Option
Necklace
Wristband
Necklace
Wristband
Help Button Range
1,000 ft.
1,300 ft.
Base Station Backup Battery
32 hours
32 hours
Mobile/GPS Battery Life
72 hours
24 hours

Key Features

 Bay Alarm MedicalMedical Guardian
Wearable 2-Way Communication
Waterproof Help Button
Automatic Fall Detection
Supports Multiple Help Buttons

Additional Info

 Bay Alarm MedicalMedical Guardian
Cellular Provider Options
Verizon
AT&T
AT&T
Equipment Warranty
Lifetime Warranty on Help Button; 1 Year Warranty on Mobile/GPS unit
Lifetime Warranty

Monitoring Differences

 Bay Alarm MedicalMedical Guardian
Monitoring Options
Professionally Monitored
Professionally Monitored
Monitoring Center Type
Outsourced
Number of Monitoring Centers
3
13
Services
24/7 Monitoring
Emergency Dispatch
Multilingual Staff
24/7 Monitoring
Emergency Dispatch
Non-Emergency Dispatch
Multilingual Staff

Contract & Price Comparison

Starting Prices

 Bay Alarm MedicalMedical Guardian
Landline
$29.95
$29.95
Cellular
$39.95
$34.95
Mobile/GPS
$29.95
$39.95
Free Monitoring for Additional Person

Contract & Fees

 Bay Alarm MedicalMedical Guardian
Contract Required?
No
No
Activation/ Installation Fee
None
None
Equipment Fees
$49 for GPS Mobile Help Button waived when you select semi-annual, No Initial Equipment fees for in-home and in-home cellular
None
Free Trial Period
14 days
Cancellation Policy
They don’t have any cancellation fees, please note that there are no refunds or pro-rata for unused months

Reputation & Professional Certifications

Professional Certifications

Bay Alarm Medical
vs
Medical Guardian
  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)
  • Underwriter's Laboratory (UL)
  • The Monitoring Association (TMA/CSAA)
  • Factory Mutual (FM)
  • Department of Defense

Additional Ratings

 Bay Alarm MedicalMedical Guardian
TrustPilot Rating
8.8 out of 10
8.2 out of 10
BBB Rating
A+
A+
BBB Postive Reviews
0
1
BBB Neutral Reviews
0
0
BBB Negative Reviews
4
1
Date Collected
2017-08-17
2017-08-17

Contact & Additional Information

 Bay Alarm MedicalMedical Guardian
Homepage URL
Headquarters Address
2600 Stanwell Dr #103, Concord, CA, 94520
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Mailing Address
2600 Stanwell Dr #103, Concord, CA, 94520
1818 Market Street Suite 1200, Philadelphia, PA, 19103
Year Founded
2007
2005

Final Verdict

Bay Alarm Medical Alert has a higher overall rating than Medical Guardian Medical Alerts. Bay Alarm Medical scores better than Medical Guardian across: Maintenance & Repairs, Service Agreements, and Contract & Price. Both companies score similarly on Equipment, Coverage, Monitoring, and Reputation.


Customer Comments & Reviews

David K
O'Fallon, Missouri
12/5/2017
Medical Guardian Medical Alerts review
I had mobile help equipment before I switched to Medical Guardian and mobile help was a nightmare! In six months to a year I had AT LEAST 100 false "fall detected" alerts! I now have had Medical Guardian using the active guardian unit for a week and am much happier! ONE false "fall detected" alert in a week instead of usually multiple per day previously! Oddly that one happened when I removed the unit from the charger which was on a chest at neck height and placed it around my neck? Also, only ONE piece of equipment to deal with instead of 3 previously! AND that piece of equipment only needs charging every 3 - 5 days instead of daily! Negatives? Only one. Monitoring is about $10/month more expensive than previously. Solely due to that I am giving this company a 4 star rating. The only other minor negative is the representative did not discuss getting a lock box for the key, and once I received the unit had to call back and order the lock box, delaying use of the unit about a week! Come on people! You MUST have a lock box if you use this unit. You DO NOT want the emt's kicking your door down if you have an alarm and ESPECIALLY not for a false alarm! This WOULD have happened with the previous mobile help unit had I not had the lock box. I had a false alarm when the pendant was on a dresser immobile and I was on the phone and did not hear the false "fall detected" alert. Next thing I know, the emt's were at my door yelling "are you ok?"! SO......Medical Guardian, tell people they NEED the lock box, or better just include it in the equipment! Also lower the price of your service to a competitive level! Then you would get a 5 star rating!


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Roger K
Brunswick, Ohio
11/28/2017
Bay Alarm Medical Alert review
Very quick to alarming by technicians. We've had several accidental hitting the alarm. They confirmed that everyone was well after receiving the alarm. Asked us our names and address and that everything was alright told us to set our alarms off if we're ever in need of help. Great service, highly recommended !!


D
D T
Phoenix, Arizona
10/13/2017
Bay Alarm Medical Alert review
Response time was fast.Operators were courteous. Price for mobile system too high compared to other medical alert available.Mobile unit too heavy. Other firms offer more update technology at a lower price. See Life Station who offers a lightweight,waterproof pendant with GPS, WIFI and voice control in a smaller pendant for only $32 ,mo(discount price) with free shipping ,no activation fee and no long term contract.


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Carol C
Lexington, North Carolina
9/6/2017
Medical Guardian Medical Alerts review
I prefer to wear the alarm using the belt clip, rather than around my neck. It will not stay clipped. Very poorly made. Called company to tell this. Customer service rep said , "I've never had anyone else who wore it on belt." Really ? C'mon ! Company answers alarm calls quickly.


Freehold, New Jersey
3/17/2016
Bay Alarm Medical Alert review
I have just recently submitted a review


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Randi G
Morganville, New Jersey
2/29/2016
Medical Guardian Medical Alerts review
I called for some information for my mom. I was not intending to sign up. Robin was so good at informing me about all the services. I ended up paying for a full year and insurance by the time we hung up. He took his time and never rushed me. He answered all my questions no matter how many times I asked the same question. He is excellent at his job. I never looked anywhere else.


T
Tony E
Chicago, Illinois
9/27/2015
Bay Alarm Medical Alert review
Great system


J
JAMES b
Dallas, Georgia
3/13/2015
Medical Guardian Medical Alerts review
they don't want a review tried to sent two bad one hit sumit button it did not send either one.don;t do bus.with them