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Dinnerly Meal Delivery Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
47 Customer Comments & Reviews - see all comments
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Dinnerly by Martha&Marley Spoon is a meal delivery and planning service that delivers fresh ingredients and recipes directly to your doorstep. The company was created to help busy individuals prepare and enjoy meals without overpaying. Meals are available in two box sizes, a two-person box and family box with meals priced for as low as $4.99 per adult-sized serving. Dinnerly has a flexible subscription program with 30-minute recipes.

About Dinnerly

Dinnerly has a meal subscription program that lets consumers enjoy flexible meal delivery services. Its flexible delivery service allows clients to skip weekly deliveries or even pause deliveries anytime. Clients are also given the option of changing the number of portions or whichever suits their preference.

Two box size options are available for consumers to choose from. The Two-person box serves 2 adults with a three time delivery schedule. The Family box serves 4 adults and is delivered 3 times a week. Clients are given the option of changing delivery dates but this should be done 5 to 6 days before the scheduled delivery date. Information on delivery dates is readily available by viewing their personal accounts online.

Dinnerly partners with trusted farmers and sources to ensure all ingredients are fresh and of the highest quality. Fresh fruits, vegetables, grass-fed ground beef, American-caught shrimp, antibiotic-free chicken, and more are all delivered fresh to its client’s doorstep. Meat, fish, and dairy products can be stored for up to 4 days in the fridge.

Meal Subscription Services

  • Two-person box (serves 2 persons 3 times a week)
  • Family box (serves 4 persons 3 times a week)

How Much Does It Cost You?

$4.99 per adult-sized serving

What’s Included in the Box?

  • Digital recipe cards
  • Fewer ingredients per dish
  • Six ingredients per dish

Shipping and Delivery

Dinnerly ships meals to the most of the contiguous US states. Delivery times vary according to a client’s location. Available days per area are displayed at the top page of the website after a client has selected a plan and entered their zip code and email address. Dinnerly uses ice packs and insulated liners to keep ingredients cool and guarantee optimal freshness. Shipping fee is $8.99 in which they work hard to keep the prices low so consumers can enjoy budget friendly meals at their home.

Support Services

  • Telephone Support

888-267-2850

  • Email

hi@dinnerly.com

Final Thoughts on Dinnerly

Dinnerly is a great choice for busy individuals who want to enjoy home-cooked meals at a low price. Their flexible subscription plan is a good option for customers who doesn’t what to be locked in a plan and would like to skip or pause deliveries from time to time. Another good thing about Dinnerly is that their meals are Picky-Eater Proof which are ideal for kids and kids at heart.

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Customer Comments

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cyriacjacob03
9/24/2019
They might be the cheapest meal kit delivery, but they are absolutely not trustworthy. My first box, they had forgotten to send an important ingredient without which one of the dishes would not have been possible. The next week, they top that performance by forgetting to send the box itself! They did not send any notification to inform me that they could not send the box, no alternatives, nothing! I did not even get a mail for tracking my box, so I rushed home from work during my lunch break, because I thought the box would be sitting outside in the heat. Upon reaching, I did not find the box. I called them up only to find that they did not even send my box to logistics!!! For a... Read More
2 People found this helpful.
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dotkelidot
8/5/2019
Dinnerly started out great, but quality soon declined. I received rotten (black, slimy) vegetables many weeks in a row, and when that was finally sorted out, my next two deliveries were missing crucial items. I cancelled my subscription because it wasn't worth the frustration of receiving spoiled or missing items.
2 People found this helpful.
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Bri B
8/1/2019
We were first time Dinnerly customers and were very optimistic. Not anymore. The box is two days late. I contacted customer service and they said that is a problem with their shipping partner, not them. Ok. Well I never signed off on this shipping partner., so it is Dinnerly’s problem. They honestly were trying to say they put the ingredients in the box and whether that box gets to us or not, not their problem! They just kept saying “you will receive the box eventually with the freshest ingredients.” Ok but now we are going on vacation this weekend. Doubt those ingredients will be fresh when we get back. I pushed for compensation or a refund and the agent said “I’m in Portugal, I can only... Read More
2 People found this helpful.
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Rick
7/24/2019
I am amazed to see these ratings (must be from management of Dinnerly) I have used 4 different delivery services and have to say Dinnerly has to be the worst. ( we switched because they were cheaper and now I know why) We have been with them 3 weeks (that's 9 meals) Out of the 9 meals 3 have been complete. ALL of the other 6 have had NUMEROUS missing ingredients! I believe in giving them a chance but good grief, This is ridiculous.
2 People found this helpful.
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Paul W
6/11/2019
Missing Ingredients and Disappointing Customer Service Boxes get cancelled without warning, yet funds have been captured. Customer service operators are rude and do not follow through on promises for credits on the missing ingredients. Spend the dollars and use a service like HelloFresh its well worth it instead of having to deal with the incompetency of Dinnerly/Marley Spoon
2 People found this helpful.
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J
Jessica
5/8/2019
We enjoyed our first week of Dinnerly - the meals were good and we were happy to try a second week. Unfortunately we were missing ingredients from all three recipes in our second box. We contacted customer service and they offered a small partial refund. Since ingredients were missing from every recipe, we requested a full refund and spoke with a manager. They replied that they could only give the small refund. Due to the delay of needing to go to the store for missing ingredients (we don't live near a grocery store), additional ingredients went bad before we were able to make all three meals. What is the point of having a meal subscription service if I have to anticipate there will... Read More
2 People found this helpful.
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hartzmanfamily
5/5/2019
I have to say that at first this was great... However, in the second week of our service we skipped our delivery and Dinnerly would not honor that request and sent us the meals anyway. When I contacted them I was informed by Customer Service that there is nothing that could be done. I asked to speak with a supervisor and was told that they do not take phone calls. We enjoyed the food but the customer service is horrible. I even explained that we skipped it because we were not going to be home for several days and they did not care. They took the money out of our account and refused to refund it. Then continued and asked for the date and time that I attempted to skip my delivery so that... Read More
2 People found this helpful.
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Regina O
4/19/2019
We’ve tried MANY different meal delivery services- Hello Fresh, Blue Apron, Purple Carrot, Home Chef. Dinnerly is not only more affordable but REALLY easy and DELICIOUS!!! We’ve had it for 2 months and have yet to get a recipe we didn’t like/love. I’m not one to write reviews about anything but I HAD to do this for Dinnerly because it’s half the cost of the other services but no sacrifice on variety and taste. They are able to cut costs by not printing recipe cards (go online or use app) and don’t include butter, sugar, flour etc but these are things you have in your pantry anyway. You won’t regret this service!
2 People found this helpful.
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Shaka A
3/20/2019
Saw an Instagram ad for Dinnerly and was drawn in because of the lower price. I've ended up paying more than I would a Marley Spoon or Hello Fresh. First delivery - they forgot to pack the chicken for a chicken salad (we got $6 credit for a next box) Second delivery - our plans changed last minute and we could receive the delivery at our address, so we called to have the box redirected. We called, gave them the new address, they said "sure, easy" and then never redirected it. We came back from a weekend away to a rotting box outside our apartment. I got a response from the customer service rep and he said "you need to give us six days' notice to change your delivery address". Well... Read More
2 People found this helpful.
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Sylvia O
8/15/2018
TERRIBLE!! There is no way to cancel your subscription online. You may think your canceling when you select the reason why you chose not to continue and after you get a message of "sorry to see you go" but it's all for show. They will still charge you UNTIL you call (which you don't know until several charges later). What a dishonest way to do business. I will never use this meal service again. BEWARE!!
2 People found this helpful.
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Our Partner

$30 off ($10 off for the first 3 orders)

  • 30-minute recipes
  • 8 new recipes every week
  • Picky-eater proof
  • Dinner meals as low as $4.99 per person
  • Includes 6 ingredients per dish
  • Skip any time you like
  • Flexible subscription service
  • 2 box types to choose from
READ FULL REVIEW >
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