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Tuft and Needle Mattress Review


ConsumersAdvocate.org Rating: 3.9 / 5 (Very good)
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Tuft & Needle (T&N) was founded in 2013 in Phoenix, Arizona, with the purpose of providing high-quality, affordable mattresses. T&N products are made from a proprietary foam material that reduces the number of layers in the design while providing comfort, support, and cool-sleeping.
 
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How is Tuft and Needle rated?

Breakdown

4.0/5
Product Specs
5.0/5
Pricing and Policies
3.0/5
Service Features
2.5/5
Company Reputation

Overall Rating: 3.9 / 5 (Very good)

Tuft & Needle offers two great foam mattresses at affordable prices. The mattress materials are certified safe, making them a great choice for families. However, the lack of clarity as to what the mattress firmness is on the company's website could confuse prospective customers. Fortunately, the 100-night home trial allows consumers to try the mattress out at home and receive a full refund if they are not satisfied. The company also sells high-quality bedding and furniture so that consumers can create the perfect sleep environment. Finally, Tuft & Needle has thousands of positive customer reviews, evidencing it does, in fact, produce mattresses that people love.

Tuft and Needle Product Features

Product Specs - 4 / 5

Tuft & Needle makes two mattresses, the Original T&N Mattress, which is 10" thick, and the Mint Mattress, at 12". The company does not specify the firmness level of the models. Both models feature proprietary foam layers with a blend of graphite and gel that allow the mattress to remain cooler during sleep while also providing bounce and support. Other layers provide additional support, cooling, and comfort. The main difference between the Original and the Mint is the extra support layer and the high-quality knitted cover for comfort and durability. All covers are made of polyester and micro polyamide, which is similar to cotton but dries faster. T&N uses CertiPUR-certified foams, and its flame-retardant sock is certified by OEKO-TEX. In addition to mattresses, T&N sells bedding and sleep furniture, including a luxurious bed frame made of repurposed walnut hardwood.
Sizes
Twin
Twin XL
Full
Queen
King
California King
Upholstery Layer Materials
Polyester
Foam Mattress Materials
Memory Foam
Type of Fire Retardants Used
T&N uses an OEKO-TEX-certified "fire sock" made of a knitted, flame-retardant fabric.
Cooling Layer
Adjustable Positions
Adjustable Firmness
Base Included
Box Spring Included
Customizable Size
Customizable Shape
Customizable Thickness
Additional Products
Bed Frames
Pillows
Sheet Sets
Mattress Protectors
Foundations

Tuft and Needle Pricing

Pricing and Policies - 5 / 5

Tuft & Needle's prices are competitive when compared to competitors. A queen-sized Original costs $595, while the Mint model costs $995. The box foundation and simple metal frame are equally affordable, meaning that a consumer could purchase their entire bed for under $1,000. Similar mattresses sold by online companies often cost $900 or more. Customers who are not satisfied with the product can receive a full refund if they return the product within the 100 nights. "Returning" the product involves donating it to a local charity or non-profit so the mattress can have a second life elsewhere. T&N also offers financing options through Affirm.
Price
$995.00
Base Price
$250.00
Financing
Financing Details
Financing is available through Affirm. Once the customer begins the checkout process, they will be able to apply for a 3-, 6- or 12-month loan with Affirm.
Free Shipping
Full Refund
Refund Policy Details
Customers who return their purchase within the 100-night home trial will receive a full refund, minus any shipping costs.
Restocking Fee

Service Features - 3 / 5

Tuft & Needle offers a 10-year limited warranty and a 100-night home trial with every purchase. The warranty is standard for the industry, covering manufacturing defects in the mattress or cover, while the home trial lets consumers try the products at home for 100 nights and receive a full refund if they are not satisfied with the purchase. Tuft & Needle products are shipped for free within the 48 contiguous states. Mattresses are vacuumed and shipped in a box. Orders to Hawaii and Alaska have an additional cost, as does same-day shipping.

Tuft and Needle Service Features

Customer Support
Phone
Email
Delivery Options
Mail Delivery
Website Features
FAQs
Blog Articles
Mattresses Made in USA
Warranty
10 years
Warranty Details
From Tuft & Needle's website: "The Tuft & Needle warranty covers manufacturing defects such as body impressions, sagging, cover defects such as unraveling stitching, or flaws in the foam causing it to split or crack within 10 years from the original purchase date."
Home Trial
100 nights
Home Trial Details
Tuft & Needle offers a full refund if the customer is not satisfied with the mattress or any accessories within the 100-night home trial.

Tuft and Needle Company Reputation

Company Reputation - 2.5 / 5

Tuft & Needle is rated A+ by the Better Business Bureau, though no customer reviews are posted on the company's profile. To see what other customers think of T&N's products, they may go to the reviews section of its website. The company shows all reviews, whether negative or positive, unlike other companies that filter out unfavorable reviews. It sends each customer a survey and publishes the unedited feedback on the site. T&N has received excellent customer ratings on Amazon, Google Reviews, and its website. The company is listed on Trustpilot.com but has zero reviews.
BBB Rating
A+
Number of Positive BBB Reviews
0
Number of Negative BBB Reviews
0
Date Collected
2018-04-30
Year Founded
2014

Company Profile

Full Name
Tuft and Needle Mattress
Company Website
https://www.tuftandneedle.com/
Headquarters
735 W Grand Ave., Phoenix, AZ, 85007
Mailing Address
735 W Grand Ave, Phoenix, AZ, 85007

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Customer Comments & Reviews

Loading Reviews ...
J
janet m
6/7/2018
I purchased a T&N mattress last year and have no qualms at all with the mattress. My husband loved our sleep number bed but it was time to replace and we went with T&N. I'm getting ready to order T&N for our guest room.

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