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Tempur-Pedic Mattress Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
6 Customer Comments & Reviews - see all comments
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Kentucky-based Tempur-Pedic has been offering high-quality mattresses since 1992. Its products can be purchased online or in retail stores. The visco-elastic memory foam used in its mattresses was originally developed by NASA to make aircraft seats that would improve survivability in a crash. Today, the mattresses combine comfort and support for a good night's sleep.
 
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How is Tempur-Pedic rated?

Breakdown

4.4/5
Product Specs
3.9/5
Pricing and Policies
3.8/5
Service Features
3.9/5
Company Reputation

Overall Rating: 4.1 / 5 (Excellent)

Tempur-Pedic offers luxury foam and hybrid mattresses with exclusive cooling technology to keep sleepers comfortable all night. Although the cost of these mattresses tends to be higher than those offered by similar competitors, customers may find the world-renowned TEMPUR material they are made from is well worth it. The company provides exclusive benefits like a 90-night home trial for clients who purchase TEMPUR mattresses directly from its website or one of its flagship stores.

Tempur-Pedic Product Features

Product Specs - 4.4 / 5

Tempur-Pedic offers three mattress collections with varying degrees of firmness. The TEMPUR-Contour is the firmest and features five layers of proprietary TEMPUR foam material to support the body and distribute weight. The TEMPUR-Flex has a medium firmness and six layers, including a dynamic wrapped coil support layer that reacts to the body's movements. The TEMPUR-Cloud is the company's softest mattress and features five layers like the Contour, but provides a softer sleep experience. The Cloud and Flex mattresses may be upgraded to incorporate "Breeze technology," which provides a cooler sleeping surface. Tempur-Pedic mattresses can be customized in shape and size to fit a variety of spaces like RVs and boats through their partner Artisans. The company also sells foundations and adjustable bases.
Sizes
Twin
Twin XL
Full
Queen
King
California King
Type
Memory Foam
Coils
Marshall (wrapped, encased, or pocket springs)
Foam Mattress Materials
Visco-Elastic
Firmness Levels
Firm (Contour), Medium (Flex), and Soft (Cloud)
Cooling Layer
Adjustable Positions
Adjustable Firmness
Base Included
Box Spring Included
Customizable Size
Customizable Shape
Customizable Thickness
Additional Products
Bed Frames
Adjustable Bases
Pillows
Sheet Sets
Foundations

Tempur-Pedic Pricing

Pricing and Policies - 3.9 / 5

Tempur-Pedic mattresses are more expensive than those offered by similar online mattress companies, with prices starting at $1,299 for a twin-sized Cloud model. The price displayed below, $2,999 reflects that of a Queen-sized Tempur-proAdapt, which we found to be the mid-range model, though prices as low as $2,199 can be found for a Queen. Tempur-Pedic's adjustable bases range from $699 to $1899, while the flat foundations come in three heights and cost $175.
Price
$2,999.00
Base Price
$175.00
Adjustable Base Price
$1,199.00
Financing
Financing Details
Financing is available with a Tempur-Pedic credit card, which offers 0% APR for up to 48 months.
Free Shipping
Restocking Fee

Service Features - 3.8 / 5

Tempur-Pedic mattresses are sold online and in stores. However, when customers purchase a mattress directly from the company, they receive additional benefits, including 90-day home trial, free shipping and white-glove delivery, and a 10-year limited warranty. Customers who purchase the mattress from a store, other than a Tempur-Pedic flagship store, will not be able to enjoy these benefits. The white-glove delivery service that is offered free to eligible customers includes the installation of the new mattress and removal of the old one.

Tempur-Pedic Service Features

Customer Support
Phone
Email
Live Chat
Delivery Options
White Glove Delivery
Installation
Mattress Removal
Website Features
FAQs
Warranty
10 years
Warranty Details
From Tempur-Pedic's website: "Your new Tempur-Pedic® mattress and flat foundation are covered by a 10 Year Full Replacement Limited Warranty. For 10 years after you purchase your new mattress or foundation from Tempur-Pedic or an authorized Tempur-Pedic Retailer, when it has a defect covered under the warranty, we will replace or repair it."
Home Trial
90 nights
Home Trial Details
Customers who purchase a Tempur-Pedic mattress directly from the company through its website or one of its flagship stores can receive a full refund for the purchase price of their mattress if they are not satisfied within 90 nights of the purchase date. Customers must try the mattress for at least 30 days to be eligible.

Tempur-Pedic Company Reputation

Company Reputation - 3.9 / 5

Tempur-Pedic is part of Tempur Sealy International, which is accredited and rated A+ by the Better Business Bureau. However, the company has a handful of negative reviews and quite a few customer complaints, though the company appears to have responded to each one. The company is listed on Trustpilot.com but has zero reviews.
BBB Rating
A+
Number of Positive BBB Reviews
1
Number of Negative BBB Reviews
5
Date Collected
2018-05-01
Year Founded
1992

Company Profile

Full Name
Tempur-Pedic Mattress
Company Website
https://www.tempurpedic.com/
Headquarters
1713 Jaggie Fox Way, Lexington, KY, 40511

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6 Customer Comments & Reviews

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E
Ed
1/13/2021
I currently own a Termpur Pedic mattress and love it. I love it so much that I wanted to order another. On Friday the 11th of Dec I ordered a mattress from their site. It was one of their top models with a cost in the $4,500 dollar range. Over the weekend I became concerned about purchasing the mattress without being 100% positive the mattress I ordered was the one I had laid on a couple years prior so I called the company to cancel the order. My first call was on the Monday following my order. I was placed on hold by the automated phone system. The message that they were having an unusually high volume of calls. I waited for over 20 min and finally hung up. I called the next day... Read More

A
adam
11/9/2020
Had a cloud supreme for 9 years before it began sagging. After going through the warranty process and being approved, we were given the amount of money we spent on the cloud as credit towards a new model. The cloud was discontinued and the most comparable bed was $2500 more than we were allotted. Next closest was the Tempur Adapt medium (or so we thought). The floor model in the authorized Tempurpedic store was much softer than the bed we received. I dont know how the floor model was broken in so evenly across the mattress. No sags or uneven firmness. After numerous phone calls and emails, the warrantied bed has no 90 night trial and is a final decision. I dont know how often tempur goes... Read More

D
Donna C
9/22/2020
We have contacted Tempurpedic about our mattress warranty and have been frustrated to have them give us different directions. All of them involved taking off the mattress cover and zipped mattress cover and proving .75 inch sagging. We sent them pictures twice both using a ruler and a quarter and they denied our claim. Both my husband I sink into the mattress in our one sleeping spot and are unable to change positions because both the middle and sides are much firmer than our usual sleeping spot. When trying to lie on either the side of the bed or middle we simply roll back into the same old spot. We have used our Tempurpedic for seven years and are going to have to get a different bed... Read More

T
Thaddeus B
3/21/2019
I’ve had Tempur-Pedic mattress over 9years and without a doubt still the best sleep you will ever experience, I tell other if they can afford it Tempur is the mattress to invest in.

R
Rose l
3/3/2019
I sleep alone on a temperpedic mattress. But I have to changes places where I sleep. This enables the mattress to puff itself to it’s original self. How do two people sleep in a temperpedic mattress. I love the mattress itself but moving around periodically is totally aggravating? Do you have suggestions?

C
Charlie B
2/7/2019
I have had my Queen size since 2010, and it still sleeps 100%,like new. I'm trying to fine Cali. King, for my wife and that it can rise on both sides different.. finiace too CharlieBourque

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