Tempur-Pedic Mattress Review


Rating: 8.3 / 10 (Excellent)
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Kentucky-based Tempur-Pedic has been offering high-quality mattresses since 1992. Its products can be purchased online or in retail stores. The visco-elastic memory foam used in its mattresses was originally developed by NASA to make aircraft seats that would improve survivability in a crash. Today, the mattresses combine comfort and support for a good night's sleep.

How is Tempur-Pedic rated?

Breakdown

8/10
Product Features
9/10
Pricing
9/10
Service Features
7/10
Company Reputation

Overall Rating: 8.3 / 10 (Excellent)

Tempur-Pedic offers luxury foam and hybrid mattresses with exclusive cooling technology to keep sleepers comfortable all night. Although the cost of these mattresses tends to be higher than those offered by similar competitors, customers may find the world-renowned TEMPUR material they are made from is well worth it. The company provides exclusive benefits like a 90-night home trial for clients who purchase TEMPUR mattresses directly from its website or one of its flagship stores.

Tempur-Pedic Product Features

Product Features - 8 / 10

Tempur-Pedic offers three mattress collections with varying degrees of firmness. The TEMPUR-Contour is the firmest and features five layers of proprietary TEMPUR foam material to support the body and distribute weight. The TEMPUR-Flex has a medium firmness and six layers, including a dynamic wrapped coil support layer that reacts to the body's movements. The TEMPUR-Cloud is the company's softest mattress and features five layers like the Contour, but provides a softer sleep experience. The Cloud and Flex mattresses may be upgraded to incorporate "Breeze technology," which provides a cooler sleeping surface. Tempur-Pedic mattresses can be customized in shape and size to fit a variety of spaces like RVs and boats through their partner Artisans. The company also sells foundations and adjustable bases.
Sizes
Twin
Twin XL
Full
Queen
King
California King
Type
Memory Foam
Coils
Marshall (wrapped, encased, or pocket springs)
Foam Mattress Materials
Visco-Elastic
Firmness Levels
Firm (Contour), Medium (Flex), and Soft (Cloud)
Cooling Layer
Adjustable Positions
Adjustable Firmness
Base Included
Box Spring Included
Customizable Size
Customizable Shape
Customizable Thickness
Additional Products
Bed Frames
Adjustable Bases
Pillows
Sheet Sets
Foundations

Tempur-Pedic Pricing

Pricing - 9 / 10

Tempur-Pedic mattresses are more expensive than those offered by similar online mattress companies, with prices starting at $1,299 for a twin-sized Cloud model. The price displayed below, $3,499 reflects that of a Queen-sized Flex, which we found to be the mid-range model, though prices as low as $1,799 can be found for a Queen. Tempur-Pedic's adjustable bases range from $699 to $1899, while the flat foundations come in three heights and cost $175.
Price
$3,499.00
Base Price
$175.00
Adjustable Base Price
$1,199.00
Financing
Financing Details
Financing is available with a Tempur-Pedic credit card, which offers 0% APR for up to 48 months.
Free Shipping
Restocking Fee

Service Features - 9 / 10

Tempur-Pedic mattresses are sold online and in stores. However, when customers purchase a mattress directly from the company, they receive additional benefits, including 90-day home trial, free shipping and white-glove delivery, and a 10-year limited warranty. Customers who purchase the mattress from a store, other than a Tempur-Pedic flagship store, will not be able to enjoy these benefits. The white-glove delivery service that is offered free to eligible customers includes the installation of the new mattress and removal of the old one.

Tempur-Pedic Service Features

Customer Support
Phone
Email
Live Chat
Delivery Options
White Glove Delivery
Installation
Mattress Removal
Website Features
FAQs
Warranty
10 years
Warranty Details
From Tempur-Pedic's website: "Your new Tempur-Pedic® mattress and flat foundation are covered by a 10 Year Full Replacement Limited Warranty. For 10 years after you purchase your new mattress or foundation from Tempur-Pedic or an authorized Tempur-Pedic Retailer, when it has a defect covered under the warranty, we will replace or repair it."
Home Trial
90 nights
Home Trial Details
Customers who purchase a Tempur-Pedic mattress directly from the company through its website or one of its flagship stores can receive a full refund for the purchase price of their mattress if they are not satisfied within 90 nights of the purchase date. Customers must try the mattress for at least 30 days to be eligible.

Tempur-Pedic Company Reputation

Company Reputation - 7 / 10

Tempur-Pedic is part of Tempur Sealy International, which is accredited and rated A+ by the Better Business Bureau. However, the company has a handful of negative reviews and quite a few customer complaints, though the company appears to have responded to each one. The company is listed on Trustpilot.com but has zero reviews.
BBB Rating
A+
Number of Positive BBB Reviews
1
Number of Negative BBB Reviews
5
Date Collected
2018-05-01
Year Founded
1992

Company Profile

Full Name
Tempur-Pedic Mattress
Company Website
Headquarters
1713 Jaggie Fox Way, Lexington, KY, 40511

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Top Rated
Our Partner
9.7 / 10
  • Full refund and free pickup as part of satisfaction guarantee
  • 100-Day trial from the moment the mattress arrives at your door
  • In-home setup and delivery for the new Purple® models
  • American-made in Utah
  • Purple Smart Comfort Grid® relieves pressure, sleeps cool, and isolates motion
  • Premium 10-year warranty