Puffy Mattresses Review

Puffy offers three main products, the Puffy, the Puffy Lux, and the Puffy Royal. The company's base product, the Puffy, features a 5-layer sleep system that's engineered to deliver a balance of cooling, comfort, and support. It features a Stain-Resistant Cloud Cover, Cooling Cloud™ Foam, Climate Comfort™ Foam, a Firm Core Support Base, and a Grip Base Cover.

The Puffy Lux features an extra "Plush Cloud Comfort" layer of foam that is designed to relieve pressure points on the sleeper's body. All three layers are CertiPUR-US Certified foam. . It's recommended for sleepers who have chronic back pain.

The Puffy Royal is a 14-inch, 7-layer product that features 5 individual foam components. Combining this series of plush, supportive foam layers with a base of contour-adapt coils, it is engineered to deliver advanced cooling and full-body zoned support.

Puffy mattresses are available in all popular sizes. All mattresses come with a stain-resistant mattress cover that zips off for machine washing.

Puffy mattresses work with any frame or surface, including box springs, flat frames, slats, or even adjustable frames. Puffy also sells standard and adjustable bed frames. An upholstered model with a built-in headboard is also available. Puffy accessories include pillows, mattress protectors and covers, sheets, blankets, more. You can also purchase a Puffy bed for your pup—that would make Fido the proverbial lucky dog.

One standout benefit that Puffy offers small-batch manufacturing. While many mattresses spend months or years under compression, Puffy products are only compressed for a couple of weeks before delivery. Less compression means more comfort straight out of the box and may contribute to a longer-lasting product, as well.

Puffy's lowest price queen mattress, known simply as the Puffy, costs $949. The Puffy Lux queen is priced at $1499, and the top-of-the-line Puffy Royal goes for $2399. Those prices are comparable to many mattresses we've reviewed. The company periodically offers incentives to purchase, including discounts and free accessories, which make Puffy products an even greater value.

You can also finance your new mattress and accessories through Puffy's affiliate Klarna.

Puffy mattresses ship for free in 7 to 10 days via FedEx.

Puffy has some of the most generous service features of any of the modern mattress providers we evaluate. First of all, the company has a lifetime product guarantee. This extensive coverage plan ensures that if anything goes wrong with the mattress the entire time a customer owns it, the company will replace it for free. In order to be eligible customers must be the original owner, and the mattress has to be used appropriately, in the correct size frame, and not damaged by improper use.

Puffy also offers customers a 101-night trial period. If you decide during this time the mattress isn't right for you, Puffy will issue a full refund and donate the mattress to a local charity.

Puffy has earned an A+ rating from the Better Business Bureau. The company has a somewhat lower customer satisfaction rating on that site, with consumers awarding the company 2.58 out of 5 stars. That may be due to the fact that Puffy doesn't make a habit of responding to complaints filed with the BBB.

Reviewers on Trustpilot give Puffy an above-average rating of 3.4. In reading through both BBB and Trustpilot reviews, we found that most complaints were administrative and not related to the comfort or quality of Puffy's mattresses. Customers mentioned inaccurate shipments and tardy refunds, for example, as reasons for their dissatisfaction. But many customers remarked how comfortable Puffy mattresses and credited the product with giving them the best sleep they'd ever experienced.