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Muse Sleep Mattresses Review


ConsumersAdvocate.org Rating: 4 / 5 (Excellent)
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Founded in 2016, Muse Sleep is an online mattress company that offers one of the industry's coolest-to-the-touch bedding solution that are exclusively designed and made in the United States.
 
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How is Muse rated?

Breakdown

4.0/5
Product Specs
4.2/5
Pricing and Policies
4.1/5
Service Features
4.0/5
Company Reputation

Overall Rating: 4 / 5 (Excellent)

Muse Sleep offers a unique Diamond Breeze temperature product (cover) that creates a one-of-a-kind cool-to-the-touch sleeping experience. Its mattress has a three-layer foam (gel-infused, memory) to create the right firmness and feel for each customer. It has a mattress quiz on its website which is a unique feature not seen on competitor's websites. The company offers free delivery, a risk-free120-night in-home trial and has a full refund policy. It has a superior rating with the Better Business Bureau with zero negative reviews. The company only offers one mattress solution; however, it prides itself in its research-backed innovative design and that its mattress is available with soft, medium or firmness levels. This is an exceptional and affordable choice for consumers looking for a cool-feel foam mattress sleep solution.

Muse Product Features

Product Specs - 4 / 5

Muse Sleep offers a three-layer innovative mattress solution that combines gel-infused foam with an innovative cool-to-the-touch cover to create a sumptuous mattress. The company's unique design includes Diamond Breeze temperature control yarns that form a soft, cool surface that regulates a sleeper's body temperature and wicks away moisture. All Muse products including mattress, pillows and mattress protectors are designed and crafted in the United States. The company only uses CertiPUR-US Certified foams and its foam layers are made without ozone depleters, flame retardant chemicals and heavy metals. The mattress can be used on standard and adjustable bed frames.
Sizes
Twin
Twin XL
Full
Queen
King
California King
Type
Memory Foam
Upholstery Layer Materials
Flexible Polyurethane
Firmness Levels
Soft, Medium, Firm
Type of Fire Retardants Used
Rayon cellulose blended fiber conforms with all CFR-1632/33 flammability standards
Cooling Layer
Adjustable Positions
Adjustable Firmness
Base Included
Box Spring Included
TB117-2013 Label
Customizable Size
Customizable Shape
Customizable Thickness
Additional Products
Pillows
Mattress Protectors

Muse Pricing

Pricing and Policies - 4.2 / 5

Muse Sleep offers one mattress that can come in different firmness levels that range in price from $699 to $1,100. The price shown here is for a queen-size mattress. Prices are extremely affordable compared with many competitors. The company offers free shipping and a full refund within the 120-day in-home trial period. There were no sales or discounts clearly listed on the company's website.
Price
$950.00
Financing
Financing Details
The company does not offer financing.
Free Shipping
Full Refund
Refund Policy Details
Customers will receive a full refund if not fully satisfied with the Muse Sleep mattress within the 120-night in-home trial period.
Restocking Fee

Service Features - 4.1 / 5

The company offers a 10-year limited warranty on its mattress and a generous risk-free 120-day in-home trial. Muse Sleep offers a unique mattress quiz to find the right firmness level before purchasing a mattress. Customer support can be reached via email or by phone. The company offers an abundance of resourceful information in its FAQs as well as its Blog articles. All products are proudly made in the U.S.A.

Muse Service Features

Customer Support
Phone
Email
Delivery Options
Mail Delivery
Website Features
FAQs
Blog Articles
Mattresses Made in USA
Warranty
10 years
Warranty Details
The company offers a 10-year limited warranty on its mattress and mattress protector and a 3-year limited warranty on its pillow. The warranty only applies to the original purchaser who must show purchase receipt to make a claim against the warranty. For more detailed information on the company's warranty, go to: https://musesleep.com/en/support#warranty.
Home Trial
120 days
Home Trial Details
A customer may receive a full refund is dissatisfied with the Muse Sleep mattress within the risk-free 120-day in-home trial period. Muse Sleep will attempt to donate the mattress to a local charity but if this cannot be accomplished then the company will arrange to pick up the mattress.

Muse Company Reputation

Company Reputation - 4 / 5

Muse Sleep has an impressive "A+" rating with the Better Business Bureau with zero negative reviews. The company is not listed on trustpilot.com.
BBB Rating
A+
Number of Positive BBB Reviews
0
Number of Negative BBB Reviews
0
Date Collected
2018-05-01
Year Founded
2016

Company Profile

Full Name
Muse Sleep Mattresses
Company Website
https://musesleep.com/
Headquarters
2923 South Tryon St. Suite #140, Charlotte, NC, 28203

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Customer Comments & Reviews

Loading Reviews ...
K
Karen
6/14/2018
Five stars. Ordered a Muse a few weeks ago and love it. The cooling feature was a must for me. Choosing the comfort option was a bonus. Took the sleep quiz and realized the soft was the best for me as a side sleeper.

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