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Leesa Mattress Review


ConsumersAdvocate.org Rating: 3.5 / 5 (Very good)
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Virginia-based Leesa Sleep, Inc. was founded in 2015 as an online luxury mattress company. Their signature Universal Adapted Feel™ works for all types of sleepers, adapting separately with minimal movement transfer. They also offer pillows, blankets, and bed frames.
 
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How is Leesa rated?

Breakdown

3.8/5
Product Specs
3.0/5
Pricing and Policies
3.0/5
Service Features
4.0/5
Company Reputation

Overall Rating: 3.5 / 5 (Very good)

Lessa offers two mattresses: a foam and a hybrid foam-innerspring mattress. Both models are made with eco-friendly foams and include a cooling layer and a memory foam layer that conforms to the sleeper's body shape. The major difference between the two is the wrapped coil support core of the Leesa Hybrid. Leesa mattresses are shipped for free to all 50 states and have standard warranties and home trials. Leesa also sells bedding and bed foundations to help customers complete their sleeping experience.

Leesa Product Features

Product Specs - 3.8 / 5

Leesa has two mattresses available, the Leesa and the Leesa Hybrid. The Leesa mattress is made entirely of foam and features three layers that provide support, pressure relief, and cooling. The Leesa Hybrid mattress features five layers, including the top cooling layer and contouring middle layer, but instead of a foam support core, it has a foundation of steel pocket springs between two layers of foam. According to the company, the Leesa Hybrid's design improves support while minimizing motion transfer. Both mattresses are made of CertiPUR-US-certified foams, which means they are manufactured without releasing harmful chemicals into the air. Leesa also sells foundations, pillows, sheets, blankets, and bed frames so that customers can build their entire sleep system in one go. Both mattresses are designed for all types of sleepers.
Sizes
Twin
Twin XL
Full
Queen
King
California King
Type
Memory Foam
Hybrid
Coils
Marshall (wrapped, encased, or pocket springs)
Foam Mattress Materials
Memory Foam
Firmness Levels
Not clearly listed on the website.
Type of Fire Retardants Used
"The Leesa and Leesa Hybrid mattresses are fully encased in a fire retardant sock made up of a proprietary blend of fibers, each chosen for its balance of comfort and flammability performance."
Cooling Layer
Adjustable Positions
Adjustable Firmness
Base Included
Box Spring Included
Customizable Size
Customizable Shape
Customizable Thickness
Additional Products
Bed Frames
Pillows
Sheet Sets
Foundations

Leesa Pricing

Pricing and Policies - 3 / 5

The Leesa mattress is the company's less expensive alternative, with prices starting at $525. Below, we've included the cost of a queen-sized mattress, $699, which is similar to the cost of the competition. The Leesa Hybrid mattress is more expensive, with prices starting at $995 and a Queen costing $1,495. Customers who are not satisfied with the mattress during the home trial can receive a full refund. Financing options are also available through Affirm.
Price
$699.00
Base Price
$295.00
Financing
Financing Details
Leesa provides 0% APR for 6, 12, or 18 months through Affirm.
Free Shipping
Full Refund
Restocking Fee

Service Features - 3 / 5

Leesa offers a 10-year limited warranty for mattress manufacturing defects, under which it will repair the mattress or replace it with a new one. Foundations have a 5-year warranty, while pillows only have 3 years. When customers purchase a new Leesa mattress, they have 100 nights to test the product out. After they have tried the mattress for at least 30 nights, they are able to return it for a refund if they are not satisfied. Leesa mattresses are delivered by mail, and shipping is free for all orders in the 50 states.

Leesa is also involved in philanthropic work. For every mattress sold, the company plants a tree, and for every 10 mattresses, it donates one to any of several charities throughout the United States. It also encourages its staff to donate their time to various community efforts.

Leesa Service Features

Customer Support
Phone
Email
Live Chat
Delivery Options
Mail Delivery
Website Features
FAQs
Blog Articles
Mattresses Made in USA
Warranty
10 years
Warranty Details
From Leesa's website: "Your new Leesa mattress is covered by a 10 Year Full Replacement Limited Warranty. For 10 years after you purchase your new mattress, when it has a defect covered under the warranty, we will replace or repair it. This includes all parts of the mattress determined to have a defect, and there’s no deductible."
Home Trial
100 nights
Home Trial Details
From Leesa's website: "We're confident you'll love our products, but if you don't you have up to 100 nights to let us know. Try your mattress for at least 30 nights. This allows your body ample time to adjust to the feel of a new mattress. If you decide the mattress isn't for you, we'll pick it up from your home then refund the full purchase price. (AK & HI customers must pay a $100 mattress return fee.)"

Leesa Company Reputation

Company Reputation - 4 / 5

Leesa has an A+ rating with the Better Business Bureau, with only one negative customer reviews. Most complaints seem to be related to the quality of the company's customer service when dealing with returns and refunds. Leesa is rated 6.2 out of 10 on Trustpilot, with a handful of mixed reviews. The company posts reviews on its website and does not appear to filter out unfavorable customer feedback, so it may be considered a source of honest customer sentiment.
BBB Rating
A+
Number of Positive BBB Reviews
0
Number of Negative BBB Reviews
1
Trustpilot Rating
6.2 out of 5
Date Collected
2018-05-01
Year Founded
2014

Company Profile

Full Name
Leesa Mattress
Company Website
https://www.leesa.com/
Headquarters
3704 Pacific Avenue, Suite 200, Virginia Beach, VA, 23451

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  • Sizes: Twin, Twin XL, Full, Queen, King, Split King, Cal King
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  • Trial Period: 365-night in home trial
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  • Warranty: Lifetime Warranty
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