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GhostBed Mattresses Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
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Entrepreneur and inventor Marc L. Werner founded Nature’s Sleep in 2001 as a way to develop comfortable sleeping products because of his own struggles with pain due to neck surgeries. After years of design and craftsmanship, GhostBed was launched in 2015. Its goal was to offer the best mattress possible while also making the purchasing process easier.

How is GhostBed rated?

Breakdown

4.5/5
Product Specs
4.0/5
Pricing and Policies
4.5/5
Service Features
4.5/5
Company Reputation

Overall Rating: 4.4 / 5 (Excellent)

Produced by Nature’s Sleep, a company that has been making mattresses for over 20 years, GhostBed offers a substantial variety of mattress styles and sizes.

GhostBed aims to bypass the showroom and offer quality mattresses at affordable prices directly to the customer. They offer free shipping and aim to deliver the products within 2-5 business days from the day they’re ordered.

The company also carries one of the industry’s top warranties: a 20-year warranty for its GhostBed Classic product and 25-year warranty for its other three models. Not to be outdone, GhostBed provides a trial period of 101 nights, with a full refund guarantee if you’re not satisfied within 31-to-101-day period.

GhostBed Product Features

Product Specs - 4.5 / 5

GhostBed offers four different types of mattresses to the consumer, each one with its own price points and features.

The basic product is the GhostBed Classic, an 11” tall, four-layer mattress, with gel-memory and aerated, non-allergenic latex and high-density support foam. It carries a firmness of 7-8 on the comfort scale (10 being too hard, 1 too soft).

The GhostBed Flex is a luxury hybrid that combines seven layers, including supportive coils and memory foam, in its 13”height. It is slightly softer than the GhostBed Classic, with a 6-7 firmness.

The GhostBed Luxe, advertised as the “Coolest Bed in the World”, is also 13” tall with seven layers, including a 3”gel memory foam. It’s plushier than the aforementioned GhostBed mattresses, measuring a 5-6 on the firmness scale.

The GhostBed 3D Matrix is the plushiest of all its products: a 12” high mattress that aims to provide shoulder, hip, and back support while maintaining a soft surface that contours to each individual. Its firmness scale rating is 4-5.

All four of the GhostBed products carry the standard mattress sizes (Twin, Twin XL, Full, Queen, King, California King, and Split King) except the 3D Matrix model that does not carry either Full or Twin.

Although all mattresses are compatible with outside foundations, GhostBed offers a standard foundation which includes box spring and metal frame all-in-one, as well as an adjustable base that offers an endless combination of positions, several massage modes, and LED lighting underneath.

To round out the sleeping experience, GhostBed offers memory foam, faux down, and shredded foam pillows, as well as sheets, pillowcases, and mattress protectors.
Sizes
Twin
Twin XL
Full
Queen
King
California King
Type
Hybrid
Coils
Individually wrapped
Upholstery Layer Materials
Polyester
Foam Mattress Materials
Latex
Gel-Infused Memory Foam
Open-Cell Foam
Firmness Levels
Medium-Firm (ranges from 5 to 7, depending on the type of mattress)
Type of Fire Retardants Used
Fiberglass scrim
Cooling Layer
Adjustable Positions
Adjustable Firmness
Base Included
Box Spring Included
TB117-2013 Label
Customizable Size
Customizable Shape
Customizable Thickness
Additional Products
Bed Frames
Adjustable Bases
Box Springs
Pillows
Sheet Sets
Mattress Protectors
Foundations

GhostBed Pricing

Pricing and Policies - 4 / 5

GhostBed’s prices are in line with industry standards. In fact, the GhostBed Classic is more affordable than several other competitor’s models. Since GhostBed mattresses come in a wide variety of types and sizes, the price points will vary accordingly.

GhostBed Classic’s pricing runs from $695 for the Twin to $1,790 for the Split King. The Queen model carries a $1,195 price tag.

The GhostBed Flex costs run from $1,395 to $3,300, with the Queen at $1,945.

GhostBed Luxe’s cheapest option is $1,495 while the costliest is $3,500. The standard queen is $2,045.

Finally, 3D Matrix costs range from $2,050 to $4,100, with the Queen at $2,695.

GhostBed offers financing from three to 36 months, depending on the order. Customers can finance through Affirm loans for as little as 0% APR and with no hit to their credit score. Even customers who don’t get approved by Affirm can still finance through Katapult, GhostBed’s lease-to-own partner.

Aside from the military and student discounts, GhostBed offers 30% discounts to teachers, first responders, and government employees. Customers need to provide ID proof to obtain these discounts.
Price
$1,199.00
Base Price
$249.00
Financing
Financing Details
Financing is available through Affirm. From GhostBed’s website: “Choose your payment terms, with options from 3 to 36 months depending on your order. Finance your mattress for as little as 0% APR financing.* Quick & easy approval process, with no hit to your credit score. Easy monthly payments via debit card or bank transfer.” Customers whose loan is not approved by Affirm can still seek financing through Katapult.
Free Shipping
Full Refund
Refund Policy Details
From GhostBed’s website: “As long as you request a return within GhostBed’s 101-Night Sleep Trial period you will get a full refund on your mattress purchase.”
Discounts
Military discount
Student discount
Restocking Fee

Service Features - 4.5 / 5

GhostBed offers an industry-leading 20-year warranty for its GhostBed Classic, and 25-year warranty for the other three models. As with any warranty, there are exceptions, and several criteria must be met to comply with the warranty. But the length of the warranty is longer than many other similar companies.

GhostBed’s 101-Night Sleep Trial is also an attractive selling point. Customers can try the mattress for up to 101 nights and return it for a full refund if they are not satisfied.

GhostBed’s webpage offers a robust selection of educational material, everything from comparison guides to instructional videos. It contains a mattress disposal and donation guide, a comparison section to understand different mattress sizes, FAQs, and a quiz to help you determine the right mattress for your sleeping situation.

GhostBed Service Features

Customer Support
Phone
Email
Live Chat
Delivery Options
White Glove Delivery
Installation
Mattress Removal
Mail Delivery
Website Features
Instructional Videos
FAQs
Blog Articles
Mattresses Made in USA
Warranty
20 years
25 years
Warranty Details
The only mattress that has a 20-year warranty is the basic GhostBed Mattress. All other mattresses have 25-year warranties. Bases, pillows, sheets, and other products have different warranty terms.
Home Trial
101 nights
Home Trial Details
GhostBed offers a 101-Night Sleep Trial. From its website: “If you ultimately decide that the GhostBed is not all you want it to be, simply go to our Return Request page and we will arrange for a free return. All we ask is that you give your new mattress a chance for the two of you to get to know each other for a minimum of 30 nights.”

GhostBed Company Reputation

Company Reputation - 4.5 / 5

Although Nature’s Sleep has been around since 2001, the GhostBed line is a more recent product and therefore does not have any ratings in the BBB. GhostBed has a below-average 2.4 out of 5 rating on TrustPilot, with reviews complaining about orders not going through or the inability to cancel orders once they’re made. However, it should be noted that GhostBed states in its website that, since they aim to ship and deliver within 2-5 business days, orders cannot be cancelled once made.
Trustpilot Rating
2.4 out of 5
Date Collected
2021-03-15
Year Founded
2001

Company Profile

Full Name
GhostBed Mattresses
Company Website
Headquarters
7143 West Broward Blvd, Plantation, FL, 33317

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