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Eight Sleep Inc Mattress Review


ConsumersAdvocate.org Rating: 4.3 / 5 (Excellent)
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Eight Sleep, Inc., is an innovative technology company that offers sleep products based on in-depth sleep studies and data analysis. In addition to specialty mattress construction, it's smart technology design includes body and room temperature monitoring, sleep patterns, heart and respiratory tracking and monitoring. It also connects with smartphones and smart home technology.
 
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How is Eight Sleep rated?

Breakdown

4.0/5
Product Specs
4.5/5
Pricing and Policies
4.5/5
Service Features
4.5/5
Company Reputation

Overall Rating: 4.3 / 5 (Excellent)

Eight Sleep products are based on the analysis of over 10 million hours of sleep data. Its smart mattresses are the first and only models designed specifically for the smart home. Eight Sleep technology can be controlled via its app for iOS and Android as well as through Amazon's Alexa. Activity trackers or platforms can also be synched to consolidate customers' data. All Eight Sleep device interactions are available on the company's channel on the IFTTT platform. Popular applets include bed warming when the room temperature falls, automatic coffee machine brewing while snoozing, and switching off lights when in sleep mode. Modern consumers looking for a bed that is ahead of its time are sure to love what Eight Sleep has to offer.

Eight Sleep Product Features

Product Specs - 4 / 5

Eight Sleep designs three different mattress models that cover multiple feel preferences, all of which can incorporate smart technology or come standard. Its Saturn mattress is medium firm, all-foam, 10" tall option; the Jupiter is also medium firm and 10" tall and made from four different layers of memory foam; and the Mars is an 11" hybrid of foam and coils that offers medium soft support and bounce.

If customers choose to purchase the models from the Smart Collection, all three will include Eight Sleep's mattress cover embedded with technology controlled (Sleep Tracker) via the Eight app, which is available for iOS and Android devices. All mattresses fit most standard bases, foundations, and bed frames.
Sizes
Twin
Twin XL
Full
Queen
King
California King
Type
Memory Foam
Hybrid
Coils
Marshall (wrapped, encased, or pocket springs)
Upholstery Layer Materials
Cotton Fiber
Foam Mattress Materials
Memory Foam
Firmness Levels
Medium-Soft, Medium-Firm
Type of Fire Retardants Used
Fabric knit barrier
Cooling Layer
Adjustable Positions
Adjustable Firmness
Base Included
Box Spring Included
TB117-2013 Label
Customizable Size
Customizable Shape
Customizable Thickness
Additional Products
Pillows
Sheet Sets

Eight Sleep Pricing

Pricing and Policies - 4.5 / 5

Eight Sleep has three mattress models, ranging from $699 to $1,299 with its Sleep Tracker sold separately, starting at $399 to $419 depending on mattress size. It offers free shipping in the United States, and financing with Affirm or Zibby for those consumers with no or little credit history.
Price
$999.00
Base Price
$275.00
Financing
Financing Details
Established credit with Affirm Pay in 6, 12 or 18 months with 0 to 30% APR. For example, pay only $56/month for 18 months at 0% APR on a $1,000 purchase. A down payment may be required. A soft credit check is required, but will not impact a consumer's credit score. <br /><br /> No established credit: consumers can finance with Zibby for up to $3,500 in flexible payments. No credit history required. Consumers pay over time and checkout with as little as $45 down. The company accepts online payments, bank transfers, and credit card. Price listed is for a queen size Jupiter Model.
Free Shipping
Full Refund
Refund Policy Details
The company offers a full refund on all of its products as long as the products are returned within the 100-day home trial period. Partial refunds are also available if customers choose to keep one of the accessory products such as the Sleep Tracker or foundation.
Discounts
Military discount
Student discount
Restocking Fee

Service Features - 4.5 / 5

Though Eight Sleep has a showroom in New York City, all products are sold exclusively online, with financing available with Affirm or Zibby. Mattresses are compressed for easier delivery and shipping is free in the United States, with an estimated 7-10 business day delivery window. Eight Sleep offers a 100-night sleep trial, during which customers can return their mattresses, at no charge, for a full refund. Eight Sleep offers a 10-year limited warranty. Mattresses are made to order in the United States.

Eight Sleep Service Features

Customer Support
Phone
Live Chat
Delivery Options
Mail Delivery
Website Features
FAQs
Mattresses Made in USA
Warranty
10 years
Warranty Details
The company offers a 10-year limited warranty, which covers defects in the mattress and cover not associated with normal usage, such as indentations of 1" or more. Though its mattresses can be used with almost every base, normal wear does require that the these be supported correctly. If the defect does fall under the warranty agreement, customers must process the return at their own cost, with proof of the original date of purchase. <br /><br /> Eight's smart mattress technology layer and Sleep Tracker have a one-year limited warranty. It also offers a 3-year limited warranty on its Simple Foundation base. All warranties are voided if the mattress and/or Sleep Tracker leave the US.
Home Trial
100 days
Home Trial Details
In addition to the 100-day trial on its mattresses, the Simple Foundation can be returned within 30 days of the delivery date without shipping charges or restocking fees.

Eight Sleep Company Reputation

Company Reputation - 4.5 / 5

Eight Sleep has a disappointing Better Business Bureau score of F, mainly due to its short time in operation (since 2014) as well as 11 customer complaints (not reviews) posted of which the company has not addressed three of the complaints. The company is listed on trustpilot.com but has no reviews. The company does prominently feature customer reviews on its website, and Amazon reviews for its smart covers are quite positive.
BBB Rating
F
Number of Positive BBB Reviews
0
Number of Negative BBB Reviews
0
Trustpilot Rating
0.0 out of 5
Date Collected
2018-04-25
Year Founded
2014

Company Profile

Full Name
Eight Sleep Inc Mattress
Company Website
https://eightsleep.com/
Headquarters
146 Duane Street, New York, NY, 10013
Mailing Address
146 Duane Street, New York, NY, 10013

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