Identity Guard® Identity Theft Protection Review

Rating: 9.8 / 10 (Excellent)
16 Customer Comments & Reviews - see all comments
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Identity Guard® offers a multi-layered approach to identity theft protection that is designed to meet an individual's security needs. The company has been offering its services for almost two decades now and has received numerous industry awards. The Total Protection® product is an all-in-one solution that includes all the features you would want in an identity theft service.

Identity Guard® Review

Monitor, protect, recover…

What does it protect?

Identity Guard® Total Protection

  • SSN Monitoring
  • Online "Black Market" monitoring
  • ID Verification Alerts
  • Lost Wallet Protection
  • ID Vault® Password protection
  • Address Change Monitoring
  • ID Theft Victim Assistance
  • $1M ID Theft Insurance
  • Public Record Monitoring
  • 3 Credit Score Updates (quarterly)*
  • 3 Bureau Credit Report (quarterly)


Monitoring Yes         
Fraud Alerts Yes
Credit Freeze Gives assistance
Reimbursement Insurance Yes up to $1 million
Resolution Gives assistance
Restoration Gives assistance

*** Identity Guard® monitors all 3 credit scores and provides you quarterly updates.


ID Vault  keeps and stores all of your passwords
Lost wallet protection  provides assistance when cancelling your credit cards 
Mobile application  get access to your information on a mobile device
Personal recovery assistant  provides help in recovering your identification in worst case scenarios
Wi-Fi protection  secure your personal information when connecting online
Real time Internet monitoring  chat rooms and sites are checked for your information
Social Security Number monitoring  alerts you if your SSN is being sold or traded
Public record monitoring  monitors for any changes in your public records
ID Verification  receive alerts when your personal information is being used online
Mobile protection software guard your financial information when using your mobile phone
$1 million identity insurance  coverage for lost wages and costs when recovering your personal identity
Credit scores  3 credit scores based on data from 3 bureaus


Identity Guard® Total Protection® is FREE for 30 days then $17.99 per month thereafter when you sign up through compared with the homepage price of $19.99.

Customer Reviews

Identity Guard® was given an A+ rating by the BBB which is a testament to the great customer service it provides. Part of its service is providing valuable assistance to victims of identity theft. Identity Guard assists its customers by shortening the process and helping them recover from identity theft. It also provides access to various education tools and credit specialists.

Bottom Line

Identity Guard® offers a no-frills, no nonsense identity theft protection service that has been consistently well reviewed and awarded by tech analysts and professionals. Identity Guard® has also been recognized as a leader in providing great aftermarket service and customer support. If you’re looking for professional identity theft services, Identity Guard® is a name that you can always trust.


*The scores you receive with Identity Guard® are provided for educational purposes to help you understand your credit. They are calculated using the information contained in your Equifax‚ Experian and TransUnion credit files. Lenders use many different credit scoring systems‚ and the scores you receive with Identity Guard may not be the same scores used by lenders to evaluate your credit.


Credit scores are provided by CreditXpert based on data from the credit reporting bureaus.

If you do not cancel your membership within the free trial period, your card will be charged either a monthly or annual fee, depending on the membership plan you choose. You may cancel your membership anytime simply by contacting Identity Guard® here

Intersections‚ Identity Guard®‚ kID Sure Monitor‚ Protect and Recover‚ and associated designs are trademarks or federally registered trademarks of Intersections Inc.


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16 Customer Comments & Reviews

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Linda R
St Louis, Missouri
I read many reviews because I am a victim of identity theft. I chose this company, selected a program and filled out the necessary information, including my social security number. My application was DENIED because Identity Guard and Discover/American Express have a glitch in their connection-which is not my fault. When I called the number for assistance, I was told that my application could not be done over the phone because of the plan I chose. They gave me number for customer service, but the number is for a telemarketing company. After wasting 2 hours reading reviews and attempting to subscribe, I chose a different company. It is frustrating enough to be a victim of identity... Read More

Katie L  
Official Response

Company Representative of Identity Guard® Identity Theft Protection
Linda, Thank you for your feedback. We are sorry to hear you encountered issues with enrolling in our service, if you would like to discuss it further please call our Customer Service department at 1-800-452-2541.

Austin, Texas
I just got a call from my bank indicating there was a questionable charge on my account made in Hong Kong. Identity Guard made no mention of this charge. Either Identity Guard is asleep at the wheel or you are not getting that much protection from these people. I just canceled my subscription.

Raymond, New Hampshire
I had this service for years. I enjoyed the credit scores and updates. I received an email offer for a family plan. I attempted to sign up but it kept saying I was already a member. There was no links on my members page to upgrade. I called the phone number but there was no answer. So I canceled my account to sign up for the family plan. There was no confirmation to what plan I signed up for and no place to add my family members. I searched the site and found that it can take over 24 hours for the additional family member option to pop up. But after 24 hours still nothing. I tried to call again but no answer. So I canceled my new account. I called again and got a real person on the... Read More

Katie L  
Official Response

Company Representative of Identity Guard® Identity Theft Protection
Dan, thank you for your feedback. We are sorry to hear about the issues you have had with our service. We are more than happy to help but it is difficult to do over the internet. We take the security of your personal information very seriously and have restrictions around information we can collect over the internet to help us locate your account. If you could please give us a call at 1-800-452-2541, our customer service agents will be able to assist you.

Colorado Springs, Colorado
They are no longer taking new customers and they are very sneaky to not let you know that you are being placed in a new anti theft site with significant reduction in security options.

Alpharetta, Georgia
I have had this coverage for over 5 years and have been very happy with the quarterly reports and credit scores from all 3 bureaus. The cost is a bit more than some but less than others like Lifelock and it has more features and better independent ratings.

Charles J
Battle Creek, Michigan
I just applied for Identity Guard from a review of top 10 identity sites page. Upon clicking on their website they have a 30 day free trial and then 17.99 each month after. So I enter my personal information and card information and a pink screen pops up at the top of their site "Unable to process card information as entered Error Code 151". So I check the error code and recommendation was to change browsers so I left explorer and went to chrome and retried only this attempt was no 30 day introductory and the price was 19.99 per month. Again I enter my information and enter and again received the same error message. So I contacted my bank and they confirmed one charge from Identity Guard... Read More

Top Rated
Our Partner
9.8 / 10
  • Editor's #1 choice, fantastic customer satisfaction
  • $1M Identity Theft Insurance
  • From the company that has helped protect more than 47 million identities
  • Quarterly Credit Score* Updates
  • A+ BBB Rating
  • 30 Day Free Trial, Renews at $17.99
  • What matters most is how a company helps you when your identity is stolen. That's why Identity Guard® is #1 recommended.